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November 2023 by Scott Moyer
Please forward to CEO Mr. Turner...Today when making two small commercial business deposits at the drive-thru, I was informed that we are now limited to one single transaction at the drive-thru. This was at the branch location, Jefferson City TN 37760. This was to my surprise after making commercial business deposits for 35 years. The standard has been in the banking industry as posted on signs, more than three. I am also a Regions customer for both my personal accounts and mortgage. Our corporation has approximately 50 of our 385 locations in the Southeast using Regions as well.So, today after the deposits I explained my concern to the indoor staff. Bridget and Lee were whom I spoke to regarding this concern. Explaining these same details and was informed that this had been passed down by the area supervisor. If this is true why have we as commercial business customers not been informed of this change. Better yet, why when I call our other nearby Regions locations they are unaware of this and tell me that they will do it as always?Lastly, when going inside for deposits we are usually limited to the single inside teller. This being the same as drive-thru but waiting behind another business making multiple excess deposits. Have counted 12 by one depositor on a single day, third party financial loan payments that that company posts individually. This seems a little much and must see the point with the above mentioned.Thank you for your assistance and attention to this matter,Concerned customer
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November 2023 by Maggie Tang
I've had the privilege of banking with Regions Bank for some time now, and each visit reinforces my decision to choose them for my financial needs. Every interaction is marked by professionalism, efficiency, and genuine care for the customers.I'd like to give a special shout-out to Kyler and Lee, who have consistently gone above and beyond to assist and ensure my experience is seamless and positive. Their friendly demeanor and dedication to service truly set them apart.For anyone in search of a trustworthy and customer-focused banking experience, I cannot recommend Regions Bank enough. Their team exemplify the gold standard in banking services. Five stars, without a doubt!
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September 2023 by Mike Newman
This branch needs more tellers! I stood inline for 15 minutes to cash a check. One teller (she was in training) There were 6 other poor souls behind me waiting as well. One teller with 5 vacant stations.....
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April 2023 by Emily St Rose
Very nice, easygoing people that work at this branch! Never have I had a problem.
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January 2023 by vickie fedorcio
Always great
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December 2021 by Ryah Giles
Actually it's ZERO stars. Long story made short... we applied for a loan, got TWO approval emails along with a phone call from your representative Rosa Baires on Dec 6, 2021. Included all the terms, payment amount and an e sign link.On Dec 7th we were told they were wrong and we in fact were NOT approved....they needed more information before they could approve it. They then counter offered a smaller loan. But they needed more info. That has been the story since. Communication has been barely existent.We have had bankers from Regions say, when we expressed our displeasure at the time this has taken, "then go bank somewhere else."I have worked in retail long term and also as a banker at a credit union. We have been friendly, with a whole lot of questions. Yet, we arent getting anywhere... going on 3 weeks now!!We have already contacted BBB to lodge a complaint and found out in the past 12 months they have had 364 complaints lodged and closed against them.We DO NOT recommend any banking using Regions bank... unless you want frustration and nothing but ineptitude.We have also dealt with Antoine Heard. And Rosa's supposed supervisor, Michael, has been cc'd in emails and refused to speak with us when we (many times) requested to.The details of this are even more surprising at the way its been handled.BEYOND unprofessional!!
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August 2021 by Craig Cantrell
Have had great service, no more need be said.
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January 2021 by Heather Hajek
Outstanding customer service at this branch. From the Tellers we see on a daily basis, the Financial Service Associate to the Branch Manager. All of them have provided excellent service with various situations. Don stopped in to our store in Morristown to say hi and offer up his services. When it came time to close on a loan, they brought everything to us so we wouldn't have to juggle the coverage of the store, Very appreciative of their business.
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December 2019 by Phillip Owen
No listed local number. Terrible customer service due to this. The branch needs a listed local number.
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August 2019 by Wild Mustang Ranch
Rude they closed my account even when I had money in it won't ever use regions again.
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June 2019 by William Hall
The staff cant do enough for you. Very friendly, knowledgeable and patient. If there is anything bad to say there is one employee who is to chitty chatty. I just mark that up to location. The staff that has helped me would get 6 stars. Thank you regions.
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October 2018 by Mike White
..this place is everything I don't want to be in life.
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July 2017 by Dawn Binkowski_
When I've needed help with my account staff has been really helpful
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April 2017 by Ginger Withers
If I could give them less than 1 star, I would. Horrible customer service. I closed all our accounts there
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September 2016 by Lyam Smith Alonso
Es excelente el servicio que ofrece este banco son muy amables en su labor.!!!!!
