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July 2022 by Jose R.
Bring a movie and popcorn. Your going to be here for life. I never posted a review but this was so bad I had to download the app and executed this review.
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April 2022 by Todd M.
Worst location ever, this is the second time I have been to this location. Last time I made an APPOINTMENT it took them over 4 hours for a simple alignment. This time I made an APPOINTMENT for the same reason and it was an hour past my APPOINTMENT and was told that APPOINTMENT to them meant drop off and they didn't have a certified technician available to do the alignment. If you can't honor the appointment firestone, then don't make an appointment.
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April 2022 by Dylan O.
Took my truck in after blowing some hoses. Come to find out I have another issue. After having my truck for 3 days they hadn't even looked at it yet. Finally was told the problems, and told them to get the parts. They failed to mention until the following day that they wouldn't be in for another 2 days. Then it took them another 4 days to put the parts onto my truck. I called everyday for updates.
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October 2021 by Tiffany J.
I was driving from out of town and had a windshield wiper issue during my trip. After many hours and two attempted repairs, I was able to stop into this location. The gentleman at the front desk immediately knew my issue and was able to have someone help. The lady who helped me also made sure I knew how and what type of wiper I needed for the future. I was in and out in 10 minutes. Saving grace for my trip.
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May 2021 by Tracy Vetrone Glover
we ended up with a flat tire then a flat spare lady that works there helped us out on her time. Can't thank her enough for helping us..
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January 2021 by Cj Y.
I dropped my car off at 8 am per an appointment I made earlier in the week. I ran some errands and came back at 1 pm... 5 hours later. And my car was still not done.. a simple oil change. I will never ever ever bring my car back here. They are over priced and horrible customer service
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January 2021 by Carla J Aslam
The whole staff are so amazing. During my trip we came across an issue with the rental and Alexis and Jo and all went above and beyond to help me and my family to stay safe and get in our way. I would recommend them for all needs. Thank you guys again so very much and be Blessed
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January 2021 by Virgil Heckert
Failed to honor a scheduled appointment!!!Scheduled an appointment for 2pm. My daughter was continually told it should not be too much longer. Then at 4:30 she was told she has a decision to make. So about 3 hours of lies and wasted time for work we needed done as she is driving to Missouri tomorrow!
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July 2020 by Shelby Busby
We just had our a/c completely redone in our car and these guys went above and beyond every step of the way!!! We were told Friday it would be done by the end of the day but later in the day a part put us at risk of not getting it back but instead of leaving us in limbo knowing we had somewhere to be the next day they took care of our rental so we didn’t panic! I just got our car back and our air is blowing ice cold!!! Thank you so much to Tyler and his team at Firestone!! You made this process as painless as possible!!!
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July 2020 by Betty G.
I took my car now Firestone because my air conditioning was not working. They had my car for four days they did not call me to let me know why it was taking so long to fix my car. When I called to inquire about the status of my car I never got a return call. Finally after four days I told them I was coming to get my car. I was told I needed a computer chip and they had been trying to get a price quote. I took my car elsewhere and was told it was my air compressor. They fixed it the same day and I had my car back in five hours Not only did they have my car for four days their diagnosis was incorrect
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May 2020 by Wayne King
Very poor customer service.
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May 2020 by Derek H.
Scheduled an appointment for 11 AM online and confirmation of appointment received. They called at 10:50 as I pulled into the parking lot and said they were double booked all day and could not do my oil change. I went inside and all They said was sorry and I could schedule another time nothing else they could or would do.
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March 2020 by Kerry A.
I didn't personally bring my vehicle to this location, someone brought it in for me. I needed my front two tires replaced because one of them had a constant leak. The person I had take my vehicle in, said they put the new tires on the back and the old back tires in the front. Ok, whatever. I had to work and he knows more about the process than me. Also had windshield wiper blades replaced and an alignment. The very next day, I get in my car and the tire pressure is low. Same front tire. So all they did was remove the back tires and replace them. Not the bad tires. So we decided to wait until Monday (today) when he could take my car back up there. Later on the same day(yesterday), it rained and when I turned my wipers on... low and behold my wipers never got changed. So I drive home from work with old worn out wiper blades that I had paid to be replaced just the day before. By that point I am livid. Today he takes my car back and they offer to replace ONE tire and the blades free of charge. So I had to pay for the fourth tire. Whatever because now I need them, right? Only for them to come back and say they are out of the tires until FRIDAY. So I'll still be putting air in the same bad tire for four more days. This is absolutely ridiculous and I will pay more somewhere else rather than ever visit here again. One star because they at least replaced the wiper blades with no issues (that I paid for) and offered to replace one tire no charge but that's literally it. Hopefully they actually did the alignment because I couldn't really tell much of a difference.
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December 2019 by Annamae Jones
They are really Patient with me!! Always very nice! And do great work !
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October 2019 by Jarrett W.
One of the only places I could find that was open on Sunday. Fast and friendly service. The manager, Terrell, was awesome. They changed the oil and checked other fluids. Rotated the tires. Checked the hoses and belts. Got me in and out fast, with minimal impact on my day. Nice waiting area with coffee and television.
