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June 2024 by A. S.
**BEWARE!** The initial 'estimate sheet' states your thousands in *deposit $$$ is NONREFUNDALE.* Projects usually start approx. 6 to 8 mo. AFTER they claim. Common practice is they HOLD AND SPEND your money for other people's projects or it'll be started, but unfinished till wayyy later (Usually months past what's told). He has been sued several times by customers and subcontractors for non-payment! He weasels out in court with contract loopholes!! They depend on robbing Peter to pay Paul when it comes to money to buy your tile. You'll usually be told your title is on backorder and have to reselect it, but IT IS NOT 99% of the time. They USE YOUR DEPOSIT MONEY and DRAWS towards SOMEONE ELSE'S tile materials and are delaying because they *don't yet have the money to buy your tile* till deposits are collected from new incoming jobs. The poor tile guys are not paid properly or on time. He owes them tons of backpay. They are amazing guys, but the owner R.W. is not. He lies and schemes with a silver tongue.. he'll tell you any lie to buy time or make excuses. Want something fixed? Be ready to take it to court. Even after the tile install, be ready to wait months for an wayyy over priced shower door you can get for hundreds less or something as simple as a drain cover. Folks like the work of the title guys, but getting things timely or finished is dreadful!! He also mixes his business and personal accounts, in debt to the IRS, his business insurance company is lied to on coverage, and his employees checks often bounce. **** IF YOU USE THIS COMPANY***.. do not sign any estimate sheet 'stating a non-refundable deposit' unless it gives start and completion dates, etc. Make sure you have something in writing that says if they don't start the job within X number of days after collecting your money (TN law should be 30) that they must refund you in full regarless of materials they've claimed to purchase! Make them immediately order your tile and have all tile, plumbing fixtures, shower fixtures, and materials on site *at your home*, PRIOR to them doing any demo work! Keep your extra tile for a match if something breaks or they will keep it for another job not of yours! Make sure you have something in writing saying the job will be complete within X number of days and is NOT "complete" until all shower and plumbing fixtures AND shower door is installed! He will tell you put up a curtain then delay you forever claiming it's "complete" when its not waiting for a door that's available, but can't yet pay for. HOME OWNERS PROTECT YOUR INVESTMENTS! Best of luck! This is only my personal opinion and what I had watched home owner after home owner and multiple subcontractors go through with this company. Please research and use your own knowledge in regard to this company. More people need to post to the BBB site and here to help others. Most owners I've spoke to are scared to post a poor review thinking it will hinder their project to be completed.
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November 2023 by Rebecca W
Richie is a thief. He owes my family over $1000 and REFUSES to give it back. I would NEVER use this company
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October 2023 by Desiree Burdyshaw
We are thrilled with our shower re-installation. Background: we had our bathroom remodeled a year ago and noticed some hairline cracks near the bottom of the shower walls about 6 months after we started using it. We called the original contractor, who claimed it was due to settling, which according to our contract would mean he is not responsible for any repair. Further investigation suggested the cracks were due to lack of waterproofing, which he vehemently denied. Long story short, after a complaint to the licensing board and an attorney's involvement, he agreed to pay us to have Wilkerson tile re-do the repairs that his team had done incorrectly (wrong color grout, more of a long story).Richy Wilkerson knows his stuff- when his team started the repairs anew, they found that the only waterproofing in the shower was installed incorrectly. We already had water damage to the framing, not even a year after the initial installation was complete!Due to these findings, we ended up re-installing the entire shower. They use the Schluter Kerdi system, which apparently takes a lot of the guess-work out of the waterproofing process, but because the guys have been doing this for decades, they were able to adjust the installation to accommodate some idiosyncrasies of our 100-year-old house. You don't get that kind of experience from just anyone.Richy Wilkerson and his team are extremely knowledgeable. He and I had a nice chat about the Tile Council of North America (I went down a rabbit hole) and he takes pride in being an expert in his craft. I highly recommend them to anyone needing tile work done. It's worth the wait and any (potential) minimally higher initial cost to have the job done right the first time.
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October 2023 by alan dewberry
Beware! Richie Wilkerson is a crook. He bought tile from my company and his check bounced. I have been trying to collect the money for 3 months now. It has reached the point that I am having to press charges. Please don't let this company take advantage of you.
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August 2023 by Thomas Parrott
We live down the street from an employee and thought it would be a good idea to reach out for a tile job in our kitchen. Initially, we were pleased. Shortly after completion, we noticed loose tile and chipped grout lines. We reached out to see if they could come take a look. A year later, and multiple unreturned calls, unreturned texts, excuses for no-showing, unfulfilled promises, and blatant lies to my wife and I, I have decided to leave a negative review on every platform possible. My wife was lied to on more than one occasion. TERRIBLE service and lack of accountability. I would understand if we missed payments or were even late on said payments, but that is not the case. In my opinion, give your money to businesses who care about PAYING customers.
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June 2023 by Laura Gebhart
I don't think I have ever taken the time to write a review, but as I look into contractors again for a new project, it has brought up a lot of painful memories regarding Wilkerson Tile; I have to warn others. I honestly feel terrible for the people working for Richie because he is basically a con man and you can tell his guys try to make up for his abhorrent behaviors. The list of atrocities I experienced during a bathroom remodel cannot possibly be covered in one of these reviews. Just know that he stole money, broke contract agreements, was beyond unprofessional on many accounts, you'll never get ahold of him until he wants something from you, it'll take forever to get anything done (i.e. my bathroom remodel got to celebrate a birthday before completion), and the list goes on and on. The guys working for him felt so bad for me they gave me their numbers to avoid me having to attempt to go through him by the end.I was not a nasty client, I was never mean nor demanding, I didn't deserve the treatment I got. If I had the time I would be taking him to court as well, because he deserves to be stopped. If I could give less than one star I would. He seems charming, but he will over promise, under deliver every time.Avoid.
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April 2023 by Stephen Kiemeyer
I am now on my 5th tile remove and replace engagement with Wilkerson Tile including two (2) full masonry tile showers and three (3) hybrid fiberglass & tile bathrooms. I was initially drawn to this company in early 2020 because they are the ONLY tile installer in the local area that provides a lifetime warranty on their work. I have been 100% satisfied with their best in class craftsmanship and professionalism of the entire staff. I now have a 6th engagement scheduled with Wilkerson Tile this month and have high expectations based upon their excellent performance and track record.
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March 2023 by Chattanooga Mobility
Richie is a thief. He owes my family over $1000 and REFUSES to give it back. I would NEVER use this company
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February 2023 by William Friedmann
$9,000 deposit over two years ago and after numerous attempts to contact, nothing! They essentially stole $9k from us, a class d felony. We'll see what the judge says. And I'm sure he has done this to several people.
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November 2022 by Katie Mitchell
Awesome job!! Came right before the holiday and got it done! Very professional and top notch service. Cleaned up afterwards too!
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November 2022 by Drizzt_Do_Entreri
This company is very unprofessional. In December I met with Ritchie, the owner, and he looked at my place for a bathroom remodel and it was obvious from the moment he arrived that he didn't want to be there. He hurried through the house in about 10 minutes and was done. I started asking questions and was admittedly kind but seemed put-off by having to answer them. I was told I would receive an estimate and of course never heard from them. Why wouldn't you have the decency to tell a customer that you are not interested in the job or you are passing? Stop wasting my time and let me move on to someone who actually cares about a customer.
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September 2022 by Breann Duncan
Patrick and Doug did amazing work! They did our kitchen back splash and it turned out beautifully! We couldn’t be happier with their work. Highly recommend.
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May 2022 by Karen boles
Dealing with this company has been an absolutely awful experience!!! My job included installing wood beams in my living room ceiling. Installing thin brick to my living room wall, tearing out my main bathroom tile and retiling my shower. I signed the contract in July 2021 for $12,000. To that I changed the design of how I wanted the tile installed in my shower. I paid the extra money that it would cost. I also decided I wanted my kitchen backspash redone. I signed the contract and paid the deposit for that. They came out in September to install the beams. It then took over a month for them to come and install the brick which I had already purchased and was holding on to. I ordered the amount of brick that Richie had told me to. It wasn't enough. I had to wait two weeks for the extra brick to come in and over a month for Wilkerson to come back and finish the wall. Then it was another couple of months before they came back to do my backspash and then several more months before they did my shower. During all this time they kept coming back for a draw payment. Sometimes I got a receipt and Sometimes I did not. It took from July 2021 to May of 2022 for the job to be completed. During this time I had been lied to and my phone calls had been avoided and never returned. In all this time I ended up paying Wilkerson Tile a total of $16,828. That was several thousand more that than what I was quoted. I paid them $1,680 for my shower door. I waited 3 months for it. Chris told me it was in and just waiting to install it. The owner of the shower door company called me. He told me that Richie said that he could work directly with the customers. He had not ordered the doors because he had not been paid. There were many others who were waiting on shower doors for the same reason. I ended up paying an additional $1,491 to the shower door company. I have been trying to call Wilkerson Tile for them to pay me back the $1,680 they owe me. But they are avoiding and not returning my calls. I'm afraid I may have to take them to court. I have to say if you hire Wilkerson tile and if you are lucky enough to get the job completed the workmanship is excellent. It's just dealing with Richie and Chris that are a nightmare
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February 2022 by Logan Holland
Seem like super nice people and if you can get them there to do the job they do a good job. So far we are going on 9 months and our bathroom is still not finished. I haven’t even heard any updates or anything along those lines In probably a couple of months. The lack of communication from the beginning has been awful. I would not recommend them to anyone!
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November 2021 by John Visser
Great job.
