October 2021 by Beau Merritt
Your customer service is the worst thing on planet earth. I called to get my phone unlocked. I was told on the phone I could have the code with an hour. 3 hours later on the phone he says "well we will have to submit a form and you will get it in 24 hours." That could have been done in 10 minutes. Also I put my Sim in a different phone and asked to have that phone as my main device on my account. The Agent deactivates my Sim card and I couldn't text back because guess what. He ended my service. The customer service is going to be the death of this company.
October 2021 by Steven Burican
I made an appointment online and checked in online when I was getting out of my car. I walked in and was addressed immediately and then turned in the old part that wasn't working.. I waited just a few minutes to see another customer service person who gave me the new part and set me on my way. Less than 5 minutes. Great great service!
October 2021 by Lynette Tillman
I found the staff helpful. The wait was a little long but the environment was clean and well maintained.My ONLY OBJECTION was that the handicap parking was a little inconvenient to the store entrance. This OBJECTION is NOT the fault of Xfinity. The handicap parking location is determined by the owners of the mall where Xfinity is located.
October 2021 by Tamiko Black
I don't know why the bills are so high. I don't know why there is no location for Goodlettsville. One employee saw me walking in with the boxes and did not help open the door. But the Assistant Mgr (she) was helpful and friendly.
October 2021 by Patricia Houston
Went to this store to turn in some equipment and the clerk was very nice, didn't take but a minute, my kind of service!
August 2021 by Echaz348
Coustomer service was great with expert advice the only issue is when you call the robot will not switch over to a live person
July 2021 by Jennifer Croy
Easy to find call do a upgrade that same day was able to go pick here in and out fast
July 2021 by Ben Lawless
Worst customer service in the business. Had a defective phone under warranty. Sent it to them, they charged me for the defective phone and wouldn't even send it back to me even though I paid for it. They are thieves. Stay away.
June 2021 by Michelle Anderson
I was disconnected because of a problem transferring my account while moving. Everything was taken care of quickly and professionally. The lady I talked to was very friendly. I would recommend this service.
June 2021 by antreptiles420
Comcast in general is a complete rip off and they wasted my time 4 times going back and forth trying to make them do what I was requesting which was simply turn some boxes off. This was supposed to make my bill go down but now I have less rooms and less channels for more money. It's pathetic my cable bill is almost double my water and electric combined but I have people who depend on the internet in my home and someone that means a lot to me watched the cable cause streaming is to complicated. If you can find another provider go there but that's another area that give them the power is cause they are about the only game in town. Basically Comcast sucks.
June 2021 by Micheal Hunt
Staff were super helpful and quick. They took care of me without any high pressure sales.
June 2021 by Trevor Adamson
Went to purchase a router when I was told that purchase couldn't be completed due to insufficient funds. Of course this alerted me and I started checking my bank accounts. After handing Elvis 3 different cards, all of which were declining, I asked if there may be something wrong on his end, to my surprise the rest of the staff insisted there was nothing wrong and were insanely rude. I checked with the bank and now have proof the reason for the declines, almost a dozen times was because he was putting a hendersonville zipcode for my card. I do not live in hendersonville. But that has been my general experience, they can be emphatically wrong about something, as stupid inputting the wrong zipcode and then blame it on the customer lol.
May 2021 by Jason Collins
Amazing Customer Service!!! I went here to add mobile service plan and was in and out with the two phones I wanted activated and ready to go within 15 mins. Employees were super nice, helpful with porting numbers over, and they did not give me a hard time when I didn’t have everything ready to get signed up. Thank You
May 2021 by Phillip Jose
Had a issue with new phone less than three weeks old. Jim the associate said to me, "we had a update and I have a $1500 phone and my does that." That's nice Jim but when your update causes issues I don't pay for that. Sorry nothing we can do. We'll let's get a manger. The comes out and says to me, " you want to cancel your phone. I wouldn't let these people walk my dog.
May 2021 by Aaron Jewell
Comicast is way too expensive and is always finding new obscure charges and consistently raises the price. Look at your bill every month - had to call them every month to keep them from charging me for my personally owned cable modem. I recently moved and had the pleasure of cancelling my service at this store. Took about 2 hours and they were as helpful as a porcupine. My best advice to comicast - keep paying your lobbyists and representatives so you can continue to keep competition out..