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“I've banked with First Horizon since it was First Tennessee. Wish they'd change their opening hours back to 9am instead of 10 but at least they are open until 5pm and have a teller machine which I use mostly.”
“Great location. It’s like a completely different experience compared to other locations. All the staff is friendly and helpful, especially Tiffany. Thank you Tiffany for being so efficient, polite, pleasant, and helpful!”
“The Chase Bank in Germantown Tennessee was extraordinary. Very beautiful architectural design, very clean and the customer service was excellent. All representatives I encountered were very friendly and intelligent. It took only 5 minutes to get what I needed done. Being that I live 77 miles away from the closet branch was well worth the travel.”
“We're Charlie Schwab clients over 25 years. They lead the way lowering transaction fees. Website is excellent and so easy to use, Unlike some brokers, many ladies work at Chuck's place! This helps my wife of 54 years feel comfy!”
“Can I just say Angie Brasfield is truly a rock star. I have dealt with several banks and never ever got this kind of top notch customer service as I did today. I called Angie ( yes personally on her cell phone) to get the phone numbers of where to report a card lost - yes I have misplaced it- so she tells me she will handle it for me. I figured she was putting me on a list and someone would call and then in about 3-5 weeks I would get my replacement card etc etc. You can imagine my surprise when within an hour or so I get a message asking if I were home. She had taken care of it personally and not only that I have my debit card ( a real one) in hand ready to use. So let me just say if you don’t have this kind of service at your bank ( I doubt that you do) you need to call pinnacle Germantown branch and ask for Angie cause she is truly a Rock Star!!”
8:30AM - 4:30PM
1227 S Germantown Rd Suite 101, Germantown
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“Absolutely love this bank branch. Janie, the Branch Manager is highly professional and as nice as they come. She makes my private banking experience very enjoyable, and I very much appreciate all of the help she gives me.”
“I'm a business customer and I visit the branch in Germantown TN a few times a week. Kendall and the other young lady that's at the window most days. I'm sorry I don't remember her name. They are both friendly and fast. I would highly recommend this branch for your business and personal needs.”
“I was helped by William. He’s the best. He is professional, personable, accurate and swift with large banking amountsGo to this branch. Look for him. He puts the other branches to shame. Perhaps he should lead a lesson on customer service and general good banking”
“Tracy was very helpful in getting my account set up. After I brought in the wrong paperwork needed for my account, she called me back to get the issue rectified and everything went smoothly”
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“Marci, Allie, and everyone at First Horizon were wonderful! We were introduced through our real estate agent who sang her praises, and she definitely deserved them. We’re first time home buyers and Marci helped us get exactly what we needed to the right people at the right time and did everything she could to get us to close on our house on time. Thank you all for your help in the process!”