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“Always willing to help with problems that might occur.
Also having their service with everything unlimited is better than buying a data card all the time.
Helpful staff.”
“Sunny was amazing and very helpful! We couldn't get this case anywhere else because phone just launched but he went above and beyond to help us! Thank you Sunny!”
“Zach was awesome he did everything he could to make sure we got our phone fixed same day. BIG SHOUT OUT TO ZACH for being personable, relatable, and just a good human being. Best customer service I've had in years.”
“I had to write and thank Nick and Joshua for going above and beyond helping on a recent visit. They not only got me a new phone but helped me save money and get better services with a new plan and the streaming package! Kudos to both Nick and Joshua”
“I had a great experience at this store! Drake Bassett and Cade Penny were incredibly helpful when I was switching my boyfriend over to my plan! Drake helped us get the phone and Cade helped us figure out why the new phone was not working at first and made sure to explain the processes of everything that goes on! Cade made sure both of our phones were activated and working! Thank you so much for all y'al do!”
“I had the best experience with Autumn at the Oak Ridge store! She made the change to my own personal account from a previous group plan seamless and painless. Autumn is the best!”
“Always Very Pleased with Cricket, No matter when I call, Everyone is always Pleasant & Helpful.....Matthew from the Clinton Store helped me awhile back with a problem with my phone, Great Job! ?? A+”
“My phone took a dip at the lake and my phone wouldn't do anything anymore. Came in to the store and saw Colbie. He got me hooked up with a new one and somehow got all my info moved still and saved me from a panic.
Good guy and good at what he does.”
“One day after arriving in the area my phone decided to break. Upon entering the store, I was greeted by two very polite and professional gentleman.
Ryan was on his 4th day of training and he was amazing . He was able to transfer all my information in a timely manner . The store manager,Amber, was very helpful with additional information .She dropped my old phone in the mail to be returned to the insurance company.
I would definitely recommend this store and ask for Ryan.”
“My phone overheated the first day I got it. The woman at the Alcoa store (Carman) gave me a very hard time and lied to me and told me that the Lenoir City had the phone and would help after me explaining to her that I had to exchange at the store I bought it from. She said it was owned by the same person and it was okay. I drove 40 minutes and a very nice man confirmed he could not exchange my phone and called her and she changed her story on the phone.”
“I have been a US Cellular customer for over 26 years. The Kingston Pike store has been my favorite to work with since it opened…I think that was a few years ago.Casey, who I met years ago and Jimmy in the last year, are awesome. They both get 10+ stars for customer service. Jimmy Mullins…I have worked with the most in the last year, he has helped me 4 times as well as two others in my extended family. His technical skills are incredible and I appreciate his support and that he is very kind to me…a non-geek! Who understands nothing about technology! And prefers a landline any day..lol.Most recently he helped me upgrade my phone and my account. He listened carefully to what my needs are for a phone.He is professional, respectful, honest and never pushy. If you have a problem he works patiently until it is resolved. If he tells you something, you can rely on it. These guys are top notch and bring all their best attributes the the cellphone market. They help make USCellular the success story that it has become.”
“I went into Verizon yesterday to open a new account because I’m going through a divorce, and met with Lloyd. I already knew what I wanted, so he didn’t have to sell me on anything, and I figured I would just walk out with what I asked for and be done.
Instead, what I got was a genuine conversation with someone who treated me as a person instead of commission. I got some valuable life advice for not only what I’m going through, but just life in general. He also made sure I got the best value for all the things I was asking for, which was just an extra bonus on top. It wasn’t just the best Verizon experience I’ve ever had, but potentially the best retail experience I’ve ever had, and he’s got a Verizon customer for life.
If you need to go to this store, he told me he starts work at 1:00pm on Tuesdays. I highly suggest looking for Lloyd.”
“I had spent over 8 hrs on the phone with ATT customer service to no avail....I was able to go to this store and the wonderful management was able to quickly deal with my issue with patience and understanding.”
“I was with Cricket and they always really gave me good service. The people who assisted me always answered all my questions with kindness. And they always had staff who spoke Spanish. I'm very sorry to have left. Totally sorry”
“I would like to say thank you to the lenior city Att staff . The manager Brandon Hendrix and Kelsey was very helpful to me getting a new phone . My daughter had took it outside and I didn’t know it till after it started pouring the rain and bye the time I got it , it was ruined . Went in the following day and got a new one with no problem. They were kind and very understanding. Thank you for your help and yes I learned my lesson with my daughter getting my phone . Thanks Brandon and Kelsey .”
“I went to the Apple Store to learn more about the AI update released in October and decide if an upgrade was right for me. Anthony helped me and went above and beyond my expectations.”
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“I needed a new phone and Rob Boltz at the Turkey Creek location helped me find exactly what I wanted. He was knowledgable, helpful and mindful of my budget. I would definitely recommend him.”