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July 2024 by Mountain Creek Baptist Church
We use Staples as our first stop in our search for filling backpacks for school supplies. The staff at the Highway 153 store is very nice and helpful - Thanks, David!
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July 2024 by Deborah Troutman-Cantrell
Staples recycles tech products!
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July 2024 by Monroe Mcclurkins
Went to Staples on 153 because I needed to make copies from items on my iPhone. It was trying to transfer to the copier but could not so I asked for help to copy and I was told to stand by the window in the open area and try again because it could be my phone. They didn’t even try to help me!!! Went to FedEx and with in seconds, I had my copies! I will not be going back to Staples.
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June 2024 by Wil
Fast and friendly
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June 2024 by Sandra Powell
Staples in Hixson have surpassed my expectations for helping the customer
Their selection of printers is amazing
Please visit Staples for all your office needs
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June 2024 by Jackie Coffman
Instore is great shopping experience.
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June 2024 by Jenny Burchfield
Visited Staples on Hwy 153 Hixson, TN 3 times recently. Very satisfied with the service, price and helpfulness of the gentlemen (service Tech). Also satisfied with their Plans to keep my Laptop and my new printer up and running. Their prices are among the best. Sure hope to keep this Store open in our area.
Jenny Burchfield
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April 2024 by Allen Welton
No employee training or customer skills and I guess not much management. If you can find it yourself and don't need help, your "good to go"
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February 2024 by Erin Mekkaoui
Yikes! Employees are not knowledgeable in what services are even offered. Several employees encountered are super snarky/sarcastic bordering on just downright rude.I had several large print orders for my business and every single time, the orders were missing pages. Each time I’d call the workers would tell me I was mistaken. I had proof that it was missing pages and eventually it would be corrected but no real apology. This happened multiple times. At one point I was told that they couldn’t help locate my missing pages I had already paid for because they had to focus on their other orders.The last straw was I had a print order sent in and was told I needed to basically use my sales tax refund I was owed (totaling at least a hundred dollars if not more) to pay for it instead of receiving the refund….except no one would return the messages I left in order to finish the transaction. I even had one occasion where a shift manager told me that was something they don’t even do despite having email documentation of it. This was November 2023 and I never received my sales tax refund for my business. I let it go and began printing elsewhere because it was becoming a full time job babysitting the print employees to ensure they printed my entire order.I recently stopped by to drop off a package and was told that they don’t accept packages for drop off—despite having giant signs advertising this and on the website. I ended up taking my business elsewhere.If you value your time, I would shop elsewhere.
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December 2023 by Tice Ramírez
Came here to just say!! Thank goodness for UPS store the employees here are rude as hell!!! ? just for a fax they were being rude!!!!!! Yeah ? I’m good ? rate 1 ⭐️ I brought gum?
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September 2023 by Liz Beth
While the store is clean, attractive and has a nice variety of office supplies, cashier 20300009 at the print shop check out is rude. She started ringing up my order before I could enter my rewards number. I provided it to her and she told me I didn’t have an account. I tried to repeat it for her again because I knew I had an account .She interrupted me and said “ that’s what I entered. There is no account.” I then asked her to allow me to enter my own number. She did. I entered the number and magically I had an account. Without an apology, she handed me my receipt and said “Here you go.” I said, “you are welcome.”
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August 2023 by Gary Starling
Everyone in the store is very rude. made an appt for tsa precheck at 12:40pm. arrived at 12:20. i am still here at 1 pm. waiting for someone supposedly eating lunch
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August 2023 by Candy Redd
This store need to have a good cleaning. Trash was all over the floor. Merchandise was limited.
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August 2023 by TJ Watson
Quality, Quantity, Quick, and they have the customer in mind! I can't recommend Staples of Chattanooga enough. They are our go to suppliers for all our paper, poster, booklet, and signage needs! If you're wanting an option for good quality, at a quick turnover, and knowing they're going to find you the best deal, then look no further than Staples of Chattanooga. They always do an amazing job, and if you can ask for Brian, he is the best!
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August 2023 by Tammy Bolton
Had the worst customer service experience I’ve ever had at a Staples. I’ve been doing business with Staples for more than 20 years. I will no longer shop at the store ever again. The manager came out and was rude because we had a chair that we wanted to buy and we wanted that exact chair but he wouldn’t let us buy it. He told us we had to buy one in a box. So we walked out of the store without purchasing over $350 worth of merchandise. I think you need to train your managers on how to treat people. The cashier was nice. She was baffled as to why she couldn’t ring us up with the chair we had .
