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January 2024 by Christina Burns
I was notified of every shipment, was provided tracking numbers, and was able to schedule delivery at my convenience. Everything arrived on time and in perfect condition. I love my new outdoor kitchen!
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November 2023 by Mary Macchio
Nice displays in the store. Rodney was very helpful and explained all the difference to us for ventless fireplaces.
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August 2023 by Alma Robinson
The custom cabinets they built for us were of the highest quality, and their installation team ensured a seamless and efficient process. Embers Grill and Fireplace Store is fabulous!
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August 2023 by Bob McCreary
Wonderful store with great options!
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August 2023 by Phil Crawford
I would not recommending buying any products or services here, especially if you have an issue and need support after the fact. They don't practice what they preach. We purchased over $20K of product for a backyard kitchen and had nothing but headaches to get one of the products repaired. We had a DOA product and even after months of fighting with them to get a resolution, they were of no help. We finally called the manufacturer who was great and sent out a tech.... who in the end agreed that we had a bad unit and the manufacturer, not Embers, ended up replacing it. And during this entire episode, roughly 7 months, Embers had the audacity to ask for final payment. We held payment until it was resolved. Do not purchase from Embers. There are better places out there.
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August 2023 by Charlene Wright
Investing in our kitchen was truly worth it! Our family has enjoyed countless dinners, barbecues, and gatherings in this space. It has become the hub of our home and we couldn't be happier with the decision to upgrade.
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August 2023 by Bernice Porter
The customer service today was phenomenal. The service they offer made the entire experience stress-free, and we can't wait to showcase our new space to friends and family.
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August 2023 by Phil C.
I would not recommending buying any products or services here, especially if you have an issue and need support after the fact. They don't practice what they preach. We purchased over $20K of product for a backyard kitchen and had nothing but headaches to get one of the products repaired. We had a DOA product and even after months of fighting with them to get a resolution, they were of no help. We finally called the manufacturer who was great and sent out a tech.... who in the end agreed that we had a bad unit and the manufacturer, not Embers, ended up replacing it. And during this entire episode, roughly 7 months, Embers had the audacity to ask for final payment. We held payment until it was resolved. Do not purchase from Embers. There are better places out there.
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August 2023 by Louise Maillet
We used them recently for building an outdoor kitchen area. It was very satisfying experience with their service. They made so many fantastic suggestions that helped make the final result even better.
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June 2023 by Aaron Maccaro
Cool spot. The staff was helpful.
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June 2023 by Jeffrey Cooper
Assembly couldn’t gave been easier, and what a beautiful and sturdy piece we now have. This is a business with quality products and top-notch customer service rare find these days. We are thrilled with our new kitchen and would highly recommend them to anyone.
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June 2023 by Christopher Harris
I did a lot of research on different ways to build an outdoor kitchen. This was the easiest and cheapest way but was also the highest quality. Their products are second to none and the project was completed within just days rather than weeks.
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June 2023 by Norma Hayes
When I saw their video about how long it took to build each section, I was skeptical, but it really was very quick and easy to build the sections. My installer even said he was surprised at how level I was able to get the cabinets.
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May 2023 by Mitchell Hixon (Mitch)
We worked with Scott to design our outdoor kitchen & purchased all top quality items in excess of $17,000. Just a few months later, and after just a very few uses of our Alfrisco grill, the ignition stopped working and upon inspection I discovered that the battery compartment & controls were fried from heat. I took a video and met with Scott to report the issue. A few days later I received an email stating that the issue had to occur due to either me leaving the grill on (overheating), or because of wind conditions. AND that any repairs would not be covered by warranty + I’d need to purchase a $300 wind shield (I was also told that it is my responsibility to inform them that the wind does blow at times), as apparently the overpriced device cannot operate properly if there is wind. I STRONGLY SUGGEST that you take your business elsewhere.
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May 2023 by Justin Stehr
Update 5/2/2023: We agreed to let the owner to rectify the situation. As promised, the doors were correct and delivered / installed within a reasonable amount of time. They look great.Original Review: We waited 8 months for our fireplace screen. They incorrectly ordered/received the wrong product twice. One was an entirely wrong product and one was measured wrong. We finally cancelled the other. They were less than apologetic and could not care any less.
