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August 2024 by Tim A
While I have had mixed experiences with Hertz, this location truly stands out as how things can be done. Beyonce simply goes above and beyond in the area of customer service, showing a sincere interest and concern for clients. A true pleasure deal with. The same can also be said for Latrice. Ladies, a huge thank you for being so kind and helpful.
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May 2024 by Rochelle Pellet
This was a great experience. It was a short walk from the counter to the car. I asked for a similar car to what I drove at home and they gave me a brand new Rouge. I was the first to drive it. Marvelous
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March 2024 by Skylar Casares
Great customer service
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March 2024 by Susan Prichard
Horrible!!! Charged me for an additional driver when I am entitled to an additional driver via my status. The driver was my daughter as I am widowed and she is my listed travel partner. Took the $41 justifying she didn't count because I didn't have a spouse. HORRIBLE people!!! Don't choose them!!!
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January 2024 by scott b
Everything was good
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January 2024 by Priscilla Kyzer
Good ?
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January 2024 by DeVin Jones
The customer service at this location is NOT USER FRIENDLY!!!I DO NOT RECOMEND ANYONE USE THEM IF POSSIBLE.TAKE YOU MONEY SOMEWHERE ELSE!!
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October 2023 by Josh
This is not a full Hertz this is like an independent owner of Hertz. They do recognize your status but don’t let that make you feel like they will accommodate you.I was in line at the counter for over 30minutes, I was 4th in line, the agent had been dealing with a customer this entire time. He should have called for assistance. Finally another agent came out and started helping the others.Once it was my turn I was shown a paper that did not indicate any damage. Once out to the car I had to walked to the far end of the parking garage. But at first I saw an arrow pointing up for Hertz so I went upstairs the arrow was to indicate to keep going straight. I went to the spot to find my car sitting in a thrifty rental car parking spot and immediately saw a 6” scratch on the car that was not on the paper. I walked around the car taking photos of several spots. I got in the car to find that it had not been vacuumed and then saw the bottom of the drivers seat had the upholstery had been pulled loose. I documented this and had to go back inside.Once inside I had to wait again in line for about another 10-15 minutes.I was able to get my information squared away.Returns had signs where to go but I guess you just choose a spot. There was no information indicating this. There is no return “lane” to park in.Total time from the time I landed, got my luggage and my rental squared away it was about 1.5 hours with most of this with Hertz. A co worker used AVIS and had no issues. If I fly into Columbia SC again I will be using AVIS.
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October 2023 by Maryam Warith
Honestly to have to leave this review is sad. The elder ladies that “assisted” me insulted my finances as well as my general sense of common sense. I lost my license and didn’t realize it until I arrived at the rental office. Once I realized I told the lady Ms.Rosa that I would be back. When I stepped away and went over to the exit doors I overhead Ms. Rosa tell her co-worker “how could I forget to bring my license?!” I let that go but it did bother me because why are you concerned with what has transpired that my license was not with me. When I returned and was notified toward the end of the rental process I was told that it was company policy as of the day before that ALL rentals must have coverage. I don’t have insurance due to driving a scooter as my daily, and I have been renting cars at least 1 somtimes 2x a year for nearly 16 years and I always waive the coverage and have never needed it. The other elder lady decided it was appropriate to say that I couldn’t afford the deductible if something was to happen. With the “so called manager” standing right there she did absolutely nothing. These were all women of my same race which made the whole interaction that much more sour to have to swallow because if we can’t watch, protect, encourage and look out for one another than who else will. Truly truly hurt my heart with the way they treated me.
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October 2023 by Dawn Crissman
Wish I could give a 0. When I went to pick up my car they said they needed my car (saying it wasnt prepaid which was no true 0 . My business looked in to it and should have been prepaid). While I was there they were talking on cell phones and talking to men in other rental car services screwing around. Flash forward..Returned my car and was suppose to get it for lower cost due to returning early. Looking at my credit card I have now been charged 2x when I picked it up and when I dropped off. Both amounts are wrong....Tried to just call Hertz customer service, but they told me I have to talk to the actual rental place. Literally have been trynig all day and its been busy. I feel pretty confident that its off the hooks. I have disputed the charges on my credit card. Just ridiculous I cant get a hold of anyone!
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October 2023 by Dustin Harweger
Rosa rocks. Went above and beyond for us. Turned our day around.
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September 2023 by Nathan Harre
They will add a $10 'other additional fee' without your acknowledgement. It's a fee that should be asked about and declined by the renter if they choose.
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September 2023 by Gary Hamm
Great service, great rental car!
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September 2023 by Jim Troxell
They had no cars available and nobody at the desk who could help us find a car at another Hertz ? ?
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September 2023 by Melvin Dalton
So easy to get my car, thanks Hertz’s
