-
January 2024 by Shari Bracey
I went yesterday 1/2/2024. And my husband likes to check to make sure that everything is good after every oil change and my gosh they didn’t do anything that they were supposed to have done so my husband called and they gave a lame excuse that they were training new people but shouldn’t they check behind the people. ☹️☹️
-
October 2023 by Robert Lee
I went to get a oil change and the technician said I needed a new serpentine belt.He changed it, but 30 minutes later my battery light came on.Long story short he not only put on the belt wrong ,but it was also the wrong belt. I file a claim to get my money back for the repairs when I took it to a real shop, but the districtmanager denied it.Now I have to find a new oil change shop or do it myself.Service: Oil change
-
October 2023 by tina begs
Quick and explained everything. Military discount too. Will be coming back.Came back today for the 2nd time and am super pleased. I tried to go yesterday at 3pm and the tech came out and was honest about the wait and said first thing in the morning would be best. He was right. Came in today and they noticed my battery was a bit corroded and they tested it. Did stellar service and I was out the door in no time. They are a bit understaffed but its no fault of their own. Just plan to have time spent waiting or go in the morning. Will be back.
-
August 2023 by heavenly lowe
David has serviced my vehicle the last two times I've been to valvoline for an oil change and he is awesome! So friendly and helpful thank you for all you do!!
-
August 2023 by reginald bass
Service was performed quickly, and professional. I’ve used them multiple times and consider them my go to place.
-
July 2023 by LaVonda Caesar
Fast, friendly environment. They were very communicative on what was wrong with my vehicle, how the problem may have occurred, and fixed the problem for me at no charge. They are awesome.Service: Oil change
-
June 2023 by Kate Hill
In and out in 15 mins. The guys were great and very friendly.
-
June 2023 by Latrice Frazier
I went in to get an oil change and tire rotation. My car alerts were telling me I was overdue but the guy working helped me save money that day because it wasn't time for neither service. He was not only honest he referred me to another shop for a non related issue. That was not only excellent "customer service" but a sincere display of kindness and decency! I have been using this location for over 7 years; I HIGHLY RECOMMEND VALVOLINE (Alice Drive) for A1 service!
-
June 2023 by Joe Brown
Shield beneath my Infiniti dropped for the 3rd time. They fired the guy who messed my truck shield up and now it’s damaged and my radiator mysteriously has a leak. I’m done with them
-
May 2023 by Sharon Trinkl
Reggie, the manager, is awesome and provided great customer service. Will definitely return for future oil changes.
-
May 2023 by sebastian mccullough
I usually go to Valvoline for Oil changes but this is by far the slowest location. I waited 45 mins in a line then another 20 minutes for a standard oil change. If you want a quick oil change definitely skip out on this place. It's absolutely terrible and clearly understaffed. If i was able to drive off i would have.
-
April 2023 by Debbie O.
I went to the Valvonline on Alice drive for an oil change Thursday April 6. They changed my oil but when I got home all of the oil poured out onto my driveway. I called and spoke with the manager Reggie he came out and fixed the oil problem in my Jeep but left a mess in my driveway. I have asked Reggie to come back and clean it, Reggie the manager promised me that he would come out to clean my drive way April 13 but he never showed up. I do not recommend this place
-
January 2023 by Sydney Hickert
I just came here for the first time and it was a 10/10 experience. Kevin walked me through the options and was not pushy at all, just super helpful and caring! His whole team communicated well. We got to sit in the car and we’re out of there in no time!Services: Air & cabin filter replacement
-
January 2023 by Samantha L E
They were so rough with my car. One of the staff came by with a product, and I heard it scratch against my car ... but I didn't say anything. Then they gave me a product that caused cracks in my windshield every since I first used it . I never had that problem before.. and I've driven 7 hours to SC before with me car . I'm from Florida, where the roads "are bad there too"...but I'm saying I know for a fact if it wasn't the product it self that caused the cracks , it had to be how rough they were. I'm guessing it was because there was only one employee really working that day ... still you could take your time....I'm glad I have full coverage on my car to fix my windshield. But this is unacceptable. Never coming here again. I wanted to return the product.. but this location is the only Valvoline I knew of near Colombia ... I just didn't feel like driving back... and when I was there, they took so long talking and giggling. I just was glad to go when they were finished. But yeah I didn't feel like driving back there at that moment because I was tired ??♀️ and was visiting loved onesAnyways. Never coming back here . I ONLY came in for an oil change. When you go there... they don't even ask you what you want , they just start doing stuff with you car.Never again
-
December 2022 by S L
They were so rough with my car. One of the staff came by with a product, and I heard it scratch against my car ... but I didn't say anything. Then they gave me a product that caused cracks in my windshield every since I first used it . I never had that problem before.. and I've driven 7 hours to SC before with me car . I'm from Florida, where the roads "are bad there too"...but I'm saying I know for a fact if it wasn't the product it self that caused the cracks , it had to be how rough they were. I'm guessing it was because there was only one employee really working that day ... still you could take your time....I'm glad I have full coverage on my car to fix my windshield. But this is unacceptable. Never coming here again. I wanted to return the product.. but this location is the only Valvoline I knew of near Colombia ... I just didn't feel like driving back... and when I was there, they took so long talking and giggling. I just was glad to go when they were finished. But yeah I didn't feel like driving back there at that moment because I was tired ??♀️ and was visiting loved onesAnyways. Never coming back here . I ONLY came in for an oil change. When you go there... they don't even ask you what you want , they just start doing stuff with you car.Never again
