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August 2024 by Scott Svalestad
They were nice and very professional. They did great work!
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August 2024 by winston asher
Mavis Tire and Brakes improperly secured a new tire causing it to eject from my vehicle while driving. I am unsure of the damage caused underneath the vehicle but the front bumper and all paneling on the left side came off in the accident. I slid on the axel about 15 feet off the road and left a long gash in the pavement to prove it. Drew at Mavis asked me to return the vehicle to them, apologized, and assured me their insurance would cover all damage and rental car while repairs were made. The next morning, they called saying my car was “fixed.” The manager Joe put the tire back on the car and used carpentry screws to secure the damaged bumper and panels in place. He didn't have the correct clips, so he used screws without asking me in order to "get me back on the road as fast as possible." He offered me 5 free oil changes for the trouble. The following day Drew called and apologized again saying he wasn't aware Joe was going to do that and offered 3 free tires as compensation. That same day someone posted on Facebook about receiving old rotten tires from the same location being sold as new, their tire exploded while driving, and after my previous two experiences with them I am scared to have them put on any more tires for me. Don’t trust them.
Reviews are high because they knock your price down if you leave a nice review. Drew at least seemed to care and be sympathetic, but I can't speak for any of the other employees there. Know that you are putting your life in these people's hands and the majority of them put no value on it.
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August 2024 by Zach Stanley
Great service!
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August 2024 by LaQuanda Williams
Drew and Chey got me right!!
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August 2024 by jessica sines
Drew and Chey were absolutely amazing and went above and beyond in service!! I will be back.
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August 2024 by Whitney James
Chey was really helpful with tire purchase!
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August 2024 by Ronald Fossie
Cheyene at the counter was always awesome to me and very realistic. Some people could have a first bad experience and then condemn the store whole store/team. However, I've been here multiple times with all of my cars. Every time, I've been treated nicely and professionally. Plus, they got free air. Dont be that guy and break the air hose. It's nice. We like nice things. Dont mess it up for all of us for the free air. Thanks. Thumbs up to Alex in the shop too. ?
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August 2024 by anijah mcbride
chey helped me out
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August 2024 by Midnight Sky
Great help today!!!
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August 2024 by Damian 1
Drew was an awesome help but the rest of the crew were not up to par. Their lax demeanor and lack of knowledge had me sitting in the shop two hours past when my car was ready. Also, they didn’t even inflate my tires properly. Be weary when coming to this location!!!
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August 2024 by James Mcmillan
Drew, Mario, Stanley, Damien, and Jawan all helped me out drastically, even close to close!
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August 2024 by Montresia Loyd
Drew did an amazing job doing wheel alignment on our vehicle. We will definitely come back.
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August 2024 by James Cobbs
From the time I walked in the door it was the worst experience! 1st I was told they couldn't lift my vehicle to install tires. I had a 9am appointment which means they knew what vehicle I have- a sprinter.so I suggested not to lift it in the air just high enough to get the tires off! Or use floor Jack's! The response was,oh okay I'll do it the hard way and have my guys mad at me for you! The restroom was filthy, the store is filthy! The staff stands around smoking cigarettes and cracking jokes. Lazy is an understatement! 3.5 hrs later for the install of 3 tires. As I sat and waited a few people were turned away very rudely,very rudely. 1 lady called in and was till turned away. There's was never more than 3 customers in there and they kept turning people away saying they were slammed.! I will never return or suggest anyone to go there
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August 2024 by Daren Ivey
Look for drew great service. Worked us in when it was busy.
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August 2024 by Ashten Jackson Mott
This is my second time coming here and I’m always impressed with the customer service. The best prices too!
