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January 2024 by Patrick
Very poor customer service. I was over charged after Karen was extremely rude. When I walked in I asked her about getting a new phone for myself. She spent about 2 minutes with me and when I asked her another question about the phone she rolled her eyes at me and went back behind the counter talking on the phone. Completely ignoring me. My wife noticed and left the store because she did not want to get into with her. She's a much better person. Also overcharged me for a charger for $25 I did not ask fo r I didn't realize it t until I go t homey I recommend you drive to Columbia or Florence cricket store and avoid this one
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March 2023 by Joe Frazier
The store is small but they have a lot of inventory. I got in and out pretty quickly. The sales clerk seemed to know the product very well.
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June 2022 by Tami Kinsey
First day of the new pool league session and a visitor from North Carolina went into this store which is at the end of the strip mall from where pool league was playing, and the guy working who also closed the store today...took this woman's money and wouldn't give it back...or it's how it was explained to me. Guy locked the door and took off before he could be asked what was the deal.
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June 2022 by Jamie Rabon
The store was great but 611 customer service sucked
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March 2022 by MiSTER Cornelius A. Blanding
Cricket is under new management and they are awesome! Had an issue with my son’s phone and they went above and beyond to help me out. Walked out with a brand new phone. Would recommend!
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February 2022 by Kamyza Brown
Went in expecting what I always get. Workers sitting around on there phones. Waiting for you to do there job. Today was a Total different experience thanks to the rep keisha. She was training an selling but not one person walk in without a warm welcome.
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December 2021 by jenny Brea
Sumter cricket employees trying to get commissions with out permission. Added 2 protection plans to my phone bill WITHOUT asking or my permission. Then when we went inside again to ask why my bill went up 19$ a month they played stupid. So I had to waist another 40 min of my time calling cricket. They explained what the store did and then fixed it. Can't trust employees then we won't be back.
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September 2021 by Amanda Milligan
Fast friendly service
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August 2021 by Chucky D
Went to buy a new phone. The girl that was handling my business almost charged me too much, but the other girl heard when I asked why is it so high when I (etc). The other girl explain to her that the sim card and a few other things wasn't supposed to be charged.
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June 2021 by kimba cubs
The nasty people working here added something or someone to my account and charged me more money. And they said i didn't have mobile hotspot when i know i did. I had unlimited everything plus mobile hotspot. The woman working rolled her eyes at me. Don't come here?????????
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June 2021 by Lynda Dennis
The sale person was not friendly
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March 2021 by Richard Coard
The female manager there has a very nasty attitude how she respond to customers
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March 2021 by Tim Berry
easy place to find to pay a bill
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December 2020 by Golden
Went in and 2 females were eating and being rude. They didn't want to service my mother and brushed her off. One of them did not check her phone for the issue she told her just buy another phone. Customer service is awful. My mother said she spoke to her like a child. Another customer walked out also. She did not service my mother and laughed in her face. Trifling.
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October 2020 by Jerome Bagley
Very nice and curious and patient