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August 2024 by Joe Love
Forcing customers to either leave personal information on a voice-mail or force them to use a phone application that hasn't worked, personally for me for several years, instead of answering their calls is a good way to lose business.
So this location is trading customer service for productivity. Front service person said its more efficient this way than taking annoying calls from people that takes their focus away for 5 minutes. This allows them to complete 6 more prescriptions than having to deal with customers. So, I guess they'll be losing a lot of customers over the next several months. Maybe you too?
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May 2024 by Sohieb Rahhal
I would highly recommend Maegan as a cashier. She provided exceptional service and went above and beyond to make me feel welcomed and taken care of. Her attention to detail and friendly demeanor made my experience enjoyable. Maegan is truly a wonderful employee who deserves recognition for her outstanding customer service skills.
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November 2023 by Peter G.
It's not the people that work here fault but.Normally I really like cvs. but this is crazy that they close for half hour for lunch.I guess I will have to go to mail order once again it's a lot easier and not with CVS.
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October 2023 by Herbert Blevins
The followed me around store like I was a their, the tall younger light skin dude and older beard whitefellow, they followed me ever isle and never quit following me they made me so uncomfortable I truly thought my life was in danger at one point like really thought they was about to fight me for real that is how aggressive they were towards me , I reckon this place judges people I guess since I am covered in tattoos I am automatically a their well yall are wrong Iwill be calling cooprate in the morning
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August 2023 by Justin Friesen
This review is for my girl Tamara! She went above and beyond with her service. I needed things printed and even though the store couldn’t print it she actually called the Ingles near by for me to check if they did printing! Very sweet and helpful, get that girl a raise!!
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August 2023 by Cheryl Cleveland
Pickup prescription needed for getting MRI due to being claustrophobic
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August 2023 by Bobby Nelson
I guess it all depends on how BUSY they are or if it's 7 hours into their day, and they
might be Burnt out ? But otherwise, the service is great.
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April 2023 by Ash
Do not come here!!! Staff has been exceptionally rude every time I’ve come in or called. A pharmacy tech once refused to fill a prescription because “I didn’t need it”. Hilariously appalling behavior. Not worth your time.
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March 2023 by Matthew Cox
I am beginning to wonder if there is such a thing as a good retail RX. All you have to do is look below at all the other comments to know what you will be dealing with here. Yet we still try it for one reason or another. Price? Location? Burned by another RX?I've been trying to get a 30 day supply (60 pills) filled for over two weeks now. Each time they do a partial fill. I've looked online and there is currently no shortage of this drug. So why is CVS having such a problem keeping it on the shelf?First they gave me 10 and told me to come back next week. Then they gave me 30 and told me to check back Tuesday or Wed. So I checked back on that day. They told me since I had been given 30 that I couldn't get the rest until the end of the week. So why did they tell me Tues/Wed? Why can they not finish filling the entire 60 now that it is on hand?I may be completely off base but I feel like everything retail is a terrible job and RX work is no different. No one wants to be there and it shows. It shows on their faces. It shows in their body language and it certainly shows when you have to speak with them. All of which is compounded when they are telling you the wrong thing from one visit to the next.
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February 2023 by Connie Robinson
The CVS pharmacy located at the Ingles Shopping Center is the worst. All the opining previously submitted is evidently for naught. Today while standing in line for an extended period (30minutes) a few of the customers were complaining about the lack of management and organization in the pharmacy department. One gentleman shopping in the store saw a friend waiting in the line and came over to greet him. During the conversation he told those of us within hearing range he became disgusted with CVS pharmacy and was now ordering through Amazon a service called pill pack. I have plans to check into the service as well as other pharmacies.Just to mention: one of the two drive thru lanes is broken for over a year, and one attendant operates the window while cars are consistently backed up creating a hazard. There are TWO registers at the pickup counter inside the pharmacy, but one register is open. There are SEVERAL wandering employees behind the counter but offers no assistance.If there is a light at the end of the CVS pharmacy tunnel it is the entertainment provided for an observer because it is obviously a comedy of errors! However, NOT LAUGHING.
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February 2023 by Stacey Long
This is the worst pharmacy I have ever been to. The employees and pharmacists do not care about their patients at all, and when you call customer service to complain, they lie. I had a major surgery in October, and all of my prescriptions were sent in at the same time, and they filled all but one. When I called asking what the hold up was I was told they were slammed and just didn’t have time to fill my one remaining prescription that was sent in at the same time as all of the others that were filled. My daughter currently has a virus that has caused ulcers on her throat, and her prescription was called in this morning, and I called at 5:30pm to see why it had not been filled, and I was told they had several call outs and it would be another hour before the prescription is ready. And heaven forbid if you ever have an insurance problem. They will not tell you any info at the drive-thru stating you have to come inside or go home and call to have it fixed then make a trip back to pick up your prescription. Then after it gets fixed, they tell you it’ll be another 30 minutes before you can pick up your prescription that is already filled just because they had to correct their mistake of filing to an insurance on file that hasn’t been active for over a year. The employees are the rudest people I have ever dealt with. I will be taking my business elsewhere.
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November 2022 by Ashley McCoy
UNACCEPTABLE SERVICE. The staff here doesn’t belong in customer service, they belong somewhere working alone. It’s like they hate their jobs. I use this pharmacy because of the location only. But sometimes, my peace is worth more. Every time I call to get something filled, all I get is attitude, and no respect for my time or anyones else. It’s been like this since the summer, yet they all still have jobs. When will stop accepting this type of behavior? Don’t go through the drive thru if you have to be anywhere that morning or afternoon. There’s always a 30+ min wait and that’s on a good day!!! I’m not one to complain because eventually, enough is enough!! They treat customers like they are bothering them. It’s insane!
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October 2022 by Grayce Howard
Waited 35+ minutes (yes, I literally have to set a timer as soon as I arrive) in the drive thru for medicine. Got to to the window and the nurse charged me $208 for one prescription and refused to search for a coupon, even though they do this EVERY TIME. In fact, SHE has personally looked up good rx coupons in the drive thru before. Then, she required i come inside if I wanted the coupon. After waiting in the damn line for 45 minutes at this point. Go inside, wait 10 more minutes before someone finally offers to help me, finally get some help and bring the price down to $49. THEN I was required to wait 20 MORE MINUTES for them to recount the medicine.At this point, I’m not even asking to find a good pharmacy . I just need half way decent. I have had multiple instances of waiting 30+ minutes in their drive thru. To anyone looking to use this pharmacy, DON’T! Go literally anywhere else. I have continued to waste my peace, time, and patience on this unacceptable service for the last time.
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September 2022 by Johnna Holland
The first time I called the pharmacist that answered I don’t know the name was short and rude in the conversation. And the last time I was in there I use good RX and I was told that I basically needed to be there so they didn’t have to put the GoodRx number in twice because of having to print labels and I’ve never been told that anywhere else. The lady was very rude in that conversation to the point where if I could’ve transferred it I would’ve I would’ve been glad to spend my money somewhere else but she told me that I couldn’t be doing this every time using my good RX coupon well I hate to tell her yeah I can I just won’t be doing it at the store. I stopped using y’all a long time ago because there’s so many people in your pharmacy but yet no one was working together that does not appear to be true at this particular Cvs however I am a customer and I pay and I expect to be treated with respect I gave respect I expect I get it back and not be told like I’m doing something wrong when I ask them to do me a favor that was not out of the question it is not my fault that they go ahead and run the coupon when I’m not ther. Once again I went to another pharmacy and stead of staying with Cvs
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September 2022 by STELLA MARIE MORTON
I have NEVER had a pharmacist call to see how my meds were. The pharmacist, Jennifer called me today and I received some much needed info. You ROCK, JENNIFER!
