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January 2024 by Eddie Emielita
I highly recommend this location. I had a defect with my lenses from the factory. There was 3 different issues and Brianna took 25 mins out of her time while missing out on sales etc. She explained everything, and showed me what the small issues and fixed them.Very sweet and caring young lady with great customer service. Ask for Brianna!
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December 2023 by Deshawn Fairbairn
Dan Mezzola was perfect and I came away with a pleasant experience. Jasmine who answered the phone was amazing and so professional. As a PT my patients will be so happy that I can see ! Thank you for all you do
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December 2023 by Macy Kavalsky
I am very particular when it comes to vision ware and I tend to ask many questions prior to purchase. I visited LensCrafters in the Coastal Grand Mall in Myrtle Beach, and was very fortunate to have Jasmine assist me through the process. Not only was her patience very appreciated but her extensive knowledge of frames and lenses was comforting. She was the reason I ended up making my purchase at LensCrafters. If you find yourself in need of frames and lenses, I would highly recommend you going to LensCrafters and asking for Jasmine, you will not be disappointed.
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December 2023 by Robert Nicotra
I've been going to LensCrafters for years and though I can get good service in many places, the personal connection with the manager on site Dan Mazzola has always made the difference for me and my family. His insight, recommendations, and care for our needs have always exceeded our expectations and the friendship that came out of that cannot be replaced by any other vision center. Thank you for the great support and continued care for myself my wife and my children.
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October 2023 by Todd Speight
I have been a Lenscrafter customer for over 7 years and though the quality has been as expected. It is their customer service that really sets them apart. I have owned Ray Bans since 1976 but never have I had a custom pair. I recently stopped in to order a set of lenses and wound up leaving with 3 new custom pairs the way I wanted them. If it has not been for Dan. I probably would have placed the order for lenses and left. He took his time to show me what we could put together and the results were fantastic! I was so pleased that when I picked up my new custom Ray Bans. I wound up ordering a 4th pair from Frankie. I cannot tell you how pleasant it was to place my order with people who clearly love their job. Dan and Frankie were not only extremely helpful they were very kind. They made me feel like a VIP! It is a unique and distinct pleasure to do business with a company who has employees like Dan and Frankie. I highly recommend this location and their excellent staff. They go above and beyond what one would normally expect.
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October 2023 by Amber c
Danielle is amazing. I was having a panic attack over something small and she truly helped me. I want to thank her so much for her patience and kindness. Huge shout out to her and the amazing dr. Krings. The entire staff was amazing and very kind.
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October 2023 by Dana W.
My scheduled appointment with their on site Optometrist was on time. Doctor and assistant were very informative Franki was so friendly and professional and helped me pick out a great frame!
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September 2023 by Leah B.
I literally always wait more than 30 minutes even after I make an appointment. Rude staff and male doctor. Don't even check eyes thoroughly. Won't be going back
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September 2023 by LaToya Merrill
The staff was extremely helpful and kind, I didn't wait long everything was done quickly and efficiently. Everything from pricing to benefits was explained upfront and the young lady who assisted me was extremely knowledgeable and confident in explaining the breakdown of my cost. I would highly recommend a visit
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August 2023 by Alex Dollar
I was able to walk in and get a pair of glasses fixed within 30 minutes! The person fixing my glasses informed me that I stripped a screw and had a tech bolt my frames back together. All free of charge. Everyone was super friendly and this was a great experience.
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August 2023 by Aly Traver
My daughter and I had the BEST experience here! It was my daughter's first time needing an exam and ultimately needing glasses. Every single person at this store went above and beyond to be friendly, professional, and make my daughter comfortable through this journey, as she was very nervous. From being greeted, signing up for the appointment, picking out glasses, the techs, doctor, sales... all of them... AMAZING and so super nice! Chandler got us wrapped up in the end, and my daughter is so excited to get her glasses today! Thanks to all these rockstars for all you do!!
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August 2023 by Jennifer Illarde
We Came in right before they closed the store after my husband lost his only pair of glasses in the ocean. Dan was super helpful, helped us out, got him a new pair ready by the next morning. Great customer service! Highly recommend especially if in a bind like we were! Thanks Dan!
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August 2023 by Elissa Hobfoll
Very grateful for this LensCrafters! My nephew lost his glasses in the ocean and had a new pair of prescription glasses, less than 24 hours later! They have an excellent state of the art optometrist office attached. Excellent selection of frames and all the people working there couldn't be nicer. Get there early for walk in appointments. Apparently, it is pretty common for people to lose their glasses at the beach.
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August 2023 by Andrew Fleming
Saved our vacation!! My daughter dropped her glasses in the ocean within the first few hours of our weeklong vacation. We walked in when the store opened, and walked out a couple hours later with new glasses at a great price! We typically wait 2-3 weeks for glasses, having an on-site lab is so convenient. We will definitely use LensCrafters again, hopefully not on vacation next time.
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August 2023 by Tiegan Powe
Great experience!! First time in store and loved it. Glasses were easy to find and the employees gave great advice. Special Mention to Kelsey for checking us out, great personality and a Spiderman fan. She also helped me decide on which frames to pick. Honorable mention to Dan for greeting us when we entered the store :)