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November 2023 by Brian Hobbs
We had an accident involving a wall and the side of our car. The rear passenger door and back corner panel had a very good scuff/gouge and also caved in. We took the car to them because 1) they were our insurance’s (Progressive) preferred shop and 2) they had very good reviews. We are very glad we did. The car looks great and it only took about 2 weeks even though they were very busy. I appreciate what Taylor did to keep us informed and he promptly returned our phone calls when we had questions. Hoping not to have to use them again, but happy to know they are there if we need them.
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November 2023 by Alverter Robinson
They was very friendly and always smiling and my car was fix and look like a new car thanks Better Collision.
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September 2023 by Angel Berk
Unfortunately, this was the place insurance recommended I take my car to. They kept my vehicle for over three weeks for a small issue (bumper repair due to fender bender). The car stayed in paint area for over two weeks just to paint the bumper. To top it off there were paint runs. Also, my car had over twenty miles on it from the time I dropped it off…I know this because I took a pic of the odometer before I handed it over. Beware!!!Services: Painting
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September 2023 by Felecia Wynter
Better Collision totaled out my car unjustly. I took my car to them through Geico. My car only needed the doors repaired on the drivers side. The driver and passenger door was collided by another vehicle. Kevin the technician gave me quote of 1646.00. I dropped my car off for the repair. I again asked him about the damage. He assured me the doors could be fixed. The very next day, Geico informed me that my car would be totaled out. I called Better Collision. I spoke with Kevin asking him what was the reason for Geico decision to Total Out my car? He said after removing the damaged door, he found other things which changed the estimate cost to $4000.00. My car is a Mazda CX-7 TURBO 2009. I told Kevin if he had told me that before I would have never left my car for Better Collision to repair. I felt I was taken. I told him to put the doors back on my car because I wanted my car. When I went to get my car, the doors was on but the headlights and tail lights on the drivers side was gone. The encased windows in the front and back on the drivers side was gone. I don't want to tell the excuse Kevin gave me. I feel this was deliberately done. Better Collision do not the hardship their actions has caused my family. A job was lost. I fell into a deep depression. I also feel Geico did not protect my property in this situation. I am quite sure no Adjuster saw the condition of my car before Better Collision demolished it. Felecia WynterService: Body & Trim
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July 2023 by Eric Chmidling
Despite getting in a small car accident, I had a great experience here. Kelly displayed incredible customer service as I was trying to receive a quote through my insurance. Sometimes dealing with insurance can feel scammy, but Kelly went well out of her way to help me out through the process.
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July 2023 by Nomad Thoughts
Called about getting some work done. Kelly was awesome! A+ customer service
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July 2023 by McKenna Gilchriest
Kelly is top notch at customer service!! All of my questions were answered in a timely manner!!
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July 2023 by Matt Turner
Kelly went above and beyond to answer all my questions. Thank you for the outstanding customer service!!
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July 2023 by Bradley Moorer
Kelly gave us superior customer service, recommend!
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June 2023 by Marilyn Hovis
They were extremely helpful!!!
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June 2023 by mariam rasheed
They were really wonderful to contacting me regarding my vehicle.
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May 2023 by Analog Synth
Chris, Taylor and the whole crew at better collision are fantastic. I told them exactly what I needed for my vehicle and they did exactly that. They didn’t try to sell me anything extra or tell me they couldn’t accommodate the fix that I needed. I highly recommend better collision.
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April 2023 by Tamara Barnwell
Horrible experience. They kept lying to me about when my car was gonna be finished. They kept telling me the part was on the truck for over 3 weeks, never that it was on back ordered. I would not recommend this shop at all.
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February 2023 by Richard Gollen
Chris does great work, car looks even better than before, loved being kept in the loop the whole time
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January 2023 by elizabeth luikart
This place did an amazing job with my vehicle after it had an unfortunate encounter with a deer. Taylor went out of his way to help me have a wonderful experience. Thank you to everyone for putting up with me and for helping get through this process. I will definitely be referring you guys to those I know who are in need of body damage repair.Services: Painting
