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June 2024 by Tee Lee
I do not know why this place is getting 5 stars. My own experience...this am ( Monday) I walked into this establishment ( no other customers there)...I waited at the front...while a guy was on phone ( no problem) I don't mind waiting...then eventually went looking another employee to get help...he acted as if I was bothering him...I told him about the part for vehicle..he still didn't speak etc...no smile or anything...then I said..you all must be having a bad day..he response was...there is always alot going on here and they got to keep focused...I said yeah but u can still atleast speak(I'm not asking to carry on a conversation) then it was him, the other guy( Timmy) and the Manager...they all didn't speak ,smile or anything...acted as if I was bothering them for going in there...I asked them ...if they all was having a bad day..no response...even the manager ( stood and stared at me)...this is not customer service...NONE OF YOU SPOKE, ASK IF I CAN HELP OR ANYTHING.
At least acknowledge customers when they go into ur establishment ( speak or something)....even when I paid for my
stuff..they didn't say..thank u ..kiss thier butt or anything..I said thank u...my thing is..there wasn't any other customers inside the store.i started to leave my items and go somewhere
else..I didn't deserve to be treated like that and no other customers should either. If u having bad day ..go home..u are getting paid to do ur job..so..just to say..I will be going somewhere else.its bad when the MANAGER is just as bad as the employees..NO CUSTOMER SERVICE AT ALL! They might speak if they know you! When u go in a place..spending ur hard earned money u deserve to be atleast acknowledged..it was like pulling ur teeth to get service here. They didn't want to help at all. SORRY SERVICE. IM HIGHLY DISAPPOINTED.
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June 2024 by Hely Rodriguez
James & Orlando were awesome! We had car troubles on our way to Florida & they were super helpful & even stayed after hours to help us. We truly appreciate everything they did for us, they deserve 10+ stars and a raise!
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June 2024 by Loren Osborne III
Update: I broke down at exit 122 where my water pump completely failed, splattering every ounce of coolant either on the road, or in the engine bay. I had to wash coolant off the rear windshield it was that bad. The man and woman there not only handled other customers QUICKLY, they were also able to provide resources and solutions when I ran into issues. I can not overstate enough how important it is to have compassionate employees in a situation like this.
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May 2024 by Brenda Halls
Awful will not recommend anyone to go there
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May 2024 by Adel Smith
Kieran was so helpful with checking my battery and alternator. She was so kind and easy to talk to. Highly recommend her!
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February 2024 by Margaret Williamson
I would like to express my gratitude to the manager of this store Mr. Brunson and his associate Mr. Morris I believe was the associate name. I was there today after many calls to over places, and a visit to the dealership trying to find a part that has been discontinued. I carried the old part into Auto Zone with me and explained that my ignition switch was froze solid in the housing for it. The key would not turn at all. I had a locksmith take the part off of the vehicle for me so that I could carry it with me. Well after all other efforts and many conversations failed, the associate at Auto Zone in Manning SC took the part to his Manager and Mr Brunson worked very hard for a very long time , while attending other customers too. He was able to make the key turn. This man and his teammate have no idea how they saved me in this really bad situation. I had been broke down for a month and they did not give up until they figured out how to help me get my vehicle going again. I truly that God for these two and for Auto Zone. Auto Zone these guys deserve all the recognition and praises possible !!! Thank you again and I recommend them to everyone ! Pass this on if you can ❤️❤️ One very happy and grateful customer. You just do NOT get that type of help anywhere else that I know of. They truly went above and beyond.
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January 2024 by Minat Rii
Very helpful!
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November 2023 by Darleen Smith
I had a corroded battery post & terminal. The guy wanted to clean it up for me, the boss said no. He found what I needed, very helpful.
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August 2023 by Todd Paul Miller
Jeffrey M gave me great customer service testing my battery/alternator and even took out my old battery & replaced it with the new one I had just bought. Even scraped off battery corrosion and treated terminals to prevent future corrosion.Very impressive.
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August 2023 by Charles Lynch
Very helpful
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August 2023 by Joseph Conyers
Very nice
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August 2023 by Maria Jimenez
Excellent
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July 2023 by AlexC
My A/C stopped working on the way back to DC from South Carolina. We went over to the Oreilly auto parts and the lady didn’t know what she was talking about and didn’t check for the parts we needed. Orlando made sure we had the right parts and let us borrow the tools we needed to replace the filter. 10/10 service. Preciate yall.
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April 2023 by Marie Taylor
Hands down best customer service.
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April 2023 by Charles
People here are very friendly
