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September 2024 by mark edwards
Tonight, I experienced what is undeniably the worst interaction I’ve ever had at a Walgreens pharmacy. After my husband underwent extensive dental implant surgery, I went into the pharmacy (not the drive-thru) to drop off two prescriptions—one for pain relief and the other for antibiotics. Given the situation, I wanted to ensure these medications were filled promptly.
However, the staff member who attended to me was shockingly rude and dismissive. When I politely asked if I could wait for the prescriptions, she brushed me off with a cold, "We will send him a text." I tried to explain the urgency due to my husband’s condition, but once again, I was met with the same disinterested response: "We will send him a text when it’s ready." No empathy, no effort to understand the situation—just robotic indifference.
Over the past year, I’ve noticed a significant decline in service at this location. It’s gotten so bad that we stopped using Walgreens altogether and switched to Publix, even though it’s farther away. The extra drive is worth it, as Publix treats you like a valued customer and, more importantly, like a human being—not an annoyance.
I only came to Walgreens this time out of necessity, as my husband needed immediate pain relief. But as of this moment, we’re still waiting for the promised text. You’d think with the rising cost of prescriptions, Walgreens could at least afford to employ staff who have basic customer service skills and a semblance of empathy.
I’ll never make the mistake of relying on Walgreens again. This level of service is unacceptable.
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September 2024 by JMac
Absolutely terrible called over ten times about a prescription always hung up tried to change to another pharmacy hung up on them as well. I have used Walgreens forever but this one is horrible worst pharmacy in Columbia.
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September 2024 by Knock knock LOCKSMITH
Manager and staff was naty with their attitude real crazy
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May 2024 by Tyicoa Morris
Terrible I was on hold for 7 minutes then the girl came on the phone and thanked me for calling then placed me on hold without seeing if what I needed could be handled in a timely manner, then the phone hung up cause no one came back to the phone. I was on hold for a total of 13 minutes unacceptable to just to ask a question!
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January 2024 by ANTHONY HINGLETON
juwan was very respectful and helpful! with more people like him having great customer service! alot of businesses would strive!
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July 2022 by Google user
Found what I needed fast and was on my way. Very friendly personal.
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May 2022 by Deborah MARTIN
Found what I needed fast and was on my way. Very friendly personal.
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July 2021 by Christopher Jacobs
not enough workers in pharmacy. sick people don't need to be sitting around waiting.
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January 2021 by Susie Brazell
Very helpful
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October 2020 by Misty Jean
Best customer service I’ve ever received at a pharmacy! Went above and beyond !
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October 2018 by Heather Goff
Horrible pharmacy services! I hate that Rite Aid closed and our pharmacy needs were sent to you. Horrible Horrible service!!
