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July 2024 by Randall Payne
Needed some new tires for my GMC 2500. I went in a week ago, and I picked out what I wanted. Paid a deposit and made an appointment. When I returned, the store was ready for me. The staff was great and very professional. The tires look good and ride like a dream. If you're shopping for tires, stop in and see if they are right for you. I only gave 4 stars because I believe everyone has room for improvement. I really don't know what they could improve on. Should have been a 5 star review.
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July 2024 by LaKissta Reyes
I appreciate the welcoming atmosphere. I come here to get my tires aired up and checked for free.
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July 2024 by Kim Surrett
Great customer service! Took care of us fast. Bought 4 tires and a rim for our Jeep. Will be back for sure!
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June 2024 by Tim Tessier
I purchased four tires on-line. Their website and the process was seamless and easy. I scheduled the installation for Saturday.
On Tuesday morning the car's tire pressure was low. We pumped it up but that afternoon was low again. I called the store and asked if it was possible to pull my appointment forward. They said, if it's that important get here before we close at 6:00 and we'll install them tonight. I was able to get there at 5:55. They stayed late to work me in so my wife would be safe in her car.
That sort of care and concern for their customers is all too rare today. Their pricing was great, and the service was a refreshing change from most places you do business these days.
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June 2024 by Robert Benton
Have not had any problems at this location since it was built. Went in on May 29 to get the tires rotated on my 2013 Ford Explorer. The last time I had my tires rotated I was sold lug nuts and had to be refunded because they weren't the right fit. This time I was told I needed new lug nuts to which I respond "Do you have the right size because last time they didn't fit because they wouldn't hold the wheel cover in place" The service guy, Cameron, said "yes I remember you from the last time. I'll double check." He checked, rang me up and they weren't the right ones again. Cameron said, we're placing the order and we will call you when they come in. On June 9 I lose a wheel cover and still had not received a call. I call today to see where's my order because now I have to purchase a wheel cover too. I explain the whole situation and The Assistant Manager, Anthony, says we can't order that particular lug nut. What???? He suggested I order from Amazon and they could put it on at no cost. That sounds good, but I told Anthony, "You all are the experts, you all told me you were ordering the lug nuts, I paid for them, but now you want to put the responsibility on me in case they don't fit. Wow!" His response was "I'm sorry." I did get a refund, but now I got to order lug nuts and a wheel cover from the dealership. More money, smh. I won't entertain the upsale in the future.
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June 2024 by Josh
Good Morning, I am emailing to make a complaint against the Discount Tire on Longtown Commons Drive in Columbia, South Carolina. I am not looking to get anything for free but I do however want to bring to the attention of whoever is responsible for what happened and to all Discount Tire locations so nobody else runs into this issue. I took my vehicle to Discount Tire last week to get a tire replaced because my front passenger tire had a knot in it and I was told it could be replaced at no charge since I purchase the tires from there. After my car was pulled into the bay and replaced a young technician came to me to let me know my lug was stripped and it wasn’t fixable at this location so they referred me out to a auto shop that could repair it at no charge and that Discount Tire would be billed for it. This was an inconvenience to me because after leaving Discount I was told they couldn’t fit me in for hours and I would have to drop it off. My situation wasn’t resolved until this morning and I’m frustrated because all your technicians had to do is not rush the job they did because I wasn’t in a rush or hurry I just expect good customer service. Also I was told at time of when they changed my tires the last time and over the phone that it’s no fee but I was charged $20 which is a nominal fee but this should be something that is told to customers upfront. I won’t ever return to any Discount Tire again because of this situation and I will be leaving a review on Google about my experience.
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June 2024 by Darlene Page
Great customer service and many tires to choose from. It was awesome to choose and purchase online and just pick your installation date and time.
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June 2024 by Waymond Grace
The employees took great care of my tire service got us in and out and Mike at the front desk got me everything I needed
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June 2024 by Kat V.
Always great and fast service
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May 2024 by Napoleon
Overall good experience. The guys in the shop area are moving very fast and working hard to get the cars serviced and out the door which is always a huge plus! Only thing I’d recommend improvements on is if your lobby is filled with customers that haven’t been helped then it’s probably not the best move to spend 15 minutes on a phone call in front of the customers answering questions that may or may not lead to a business transaction.
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May 2024 by Jami Webster
These guys came to the rescue when my daughter’s tire blew while driving home from college. Cameron made sure she got the right tires at the best price. The tires were on her car in no time. Thank you for such amazing customer service.
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May 2024 by T J
While getting gas, I noticed a small nail in my back tire while traveling on 77. I called Discount Tire, and they was able to get me back on the road in roughly about an hour. Thank you Joshua, Camron and Anthony and the crew for helping me today!!!! Folks, this crew is one of the best Discount Tires I've been to in a long time!!!!?✔️
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May 2024 by Kenneth Scott
The employees are professional and courteous from beginning to end
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May 2024 by Ashley McRae
I’ve gotten tires done twice now at this location on different vehicles and both times the customer service is amazing and the service is great quality and pretty quick. This most recent visit was with Drayton and he was so nice, polite, and helpful. He helped me pick out my tires and wiper blades. I will continue to be a repeat customer.
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May 2024 by Kevin B. Richardson
Thanks for the 4 all terrain tires at a decent price lower than your competition;
