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August 2024 by Rebekah Hoffman
This pharmacy is one of the worst CVS I’ve ever been to. Not only is the staff always rude, they TRULY seem like they do NOT want to help patients. And you can NEVER get through on the phone. That’s even more accurate today! I’ve been calling for two days to check on a RX that was transferred and it will only let me leave voicemails. Surprise no callback. I called the store and they said yes it’s a new AI system you can only leave a voicemail. LITERALLY CVS HAS STOPPED TAKING PATIENTS CALLS!!!?
So now I have to drive down there when I’m supposed to be in bedrest just to see if my RX WAS TRANSFERRED! when I get to the window they tell me it’s not time to pick up- I said I know this I just needed to make sure it was transferred and there were no issues as well as make sure you were running my discount card.
They did not have my card (idk why i always use it) so I told her I would give her the number. She said I had to come inside to do that. I could not give her the information at the drive thru! I’m supposed to be on bed rest and can barely walk. She said I can take your phone , but you cannot wait here at the window. YOU WANT TO TAKE MY PHONE WHILE I DRIVE AWAY? She said I can’t hold up the people waiting. excuse me .. I waited. I’m a patient, this is part of my transaction.
So I said “ DOES CVS JUST NOT WANT TO HELP PATIENTS ANYMORE???” And she again referred to people in line. I will never fill here again once I pick up my meds. I will pay MORE money for better service! Walgreens is way better for service!
Someone at CVS COORPORATE ACTUALLY sat down and presented the idea NOT to take patient phone calls any longer. And clearly more people agreed!
SMH! Great move CVS!
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August 2024 by Cesar Velasquez
Great experience
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July 2024 by Pam “PC shops” C.
Really good customer service.
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June 2024 by Felicia
I pre-paid for my prescription on the app so it would not take long for me to pick it up. I paid for it. 24 hours after the prescription was ready. Two days later I went to pick up the prescription and the young lady, Charlize, had to be called to come assist me. I told her I was there to pick up my prescription. She walked away from the register and went to the drop off counter and looked down as she was checking something written down on the counter and came back and said that the prescription was not there. She stated that my prescription was returned, I told her that that’s not possible because it hasn’t been a week since the prescription was filled. She never bothered to check the prescriptions. She appeared to be slightly delayed, so I am assuming she may not know protocol in the pharmacy.I would prefer if someone that someone is experienced at Customer Service when dealing with customers, especially with their prescriptions I did not get my prescription and have to go back to pick up my prescriptions hoping someone else will be at the counter to help me
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May 2024 by sherry shinn
This pharmacy is a disgrace, They are rude.
And the prescriptions that they text to inform you are ready never are, If you call, they never answer the phone, My medication has been messed up more than once, but they have always said I'm at fault. My autofill is never ready. And they always seem to be on back order with medications. I had had enough and transferred my medications to Another business Which called This CVS for the transfer. And when I went in today to pick up the script that I had ready, they had pull it and put it back on the shelf because of the transfer of the future prescriptions. And this came out of the mouth of the pharmacist. I cannot believe a business like this exist, they supposed to care About people's well-being And after reading so many reviews, they do not care for the minor sickness in people. Serious sickness in people or terminal sickness in people.I as well as many others will never trust or Utilize this CVS again ¡
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May 2024 by Abi F
I have never been so disappointed in the healthcare system when it comes to this CVS Hardscrabble location. Every month I go there to get my disabled husbands prescriptions and every single month for the last almost year there has been a problem with the prescriptions. My husband has had this same pharmacy for almost 20 years and have never had an issue until now. My latest experiences have been meds not covered by insurance, one med is covered but the rest are not, messages stating that meds are ready but when I arrive to the store they are not. The lack of helpfulness from the pharmacist is what really disappoints me. I just left the pharmacy, went there to pick up meds, four of them was covered but the other was not ( but it has been covered in the past). Then I’m told to come in the store ( which has happened for several months) because insurance issues aren’t handled at the window (we’ve had the same insurance for years). What’s even worst is the pharmacist talked to me at the pick up window, belittled my concerns, then turned and laughed as he walked away. I am done with CVS for good.
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May 2024 by Apoena Santos Brasil
Amazing team!!!!
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April 2024 by K. Michelle Davis
Meds were prescribed 3/20. They STILL aren't ready as of 3/26! I called last night and was on hold 31 minutes. I drove to the pharmacy while being on hold. They closed 22 minutes prior to my arrival. Which means I was in cue in the IVR, BEFORE they closed! I was ignored!
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April 2024 by Bonita Scott
The pharmacy is a joke. Horrible.
Prescriptions are never ready when scheduled, even on auto refill. The wait is ridiculously long. Don't even bother trying to get someone on the phone. Forget about it. They will never pick up. Had my prescription transferred to Walgreens. Much happier.
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April 2024 by Desiree Bookman
Waited on the phone for over an hour to check to see if my child’s prescription was ready for pickup & no one answered the phone. Very unprofessional
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April 2024 by Sheila Moore
The young-ish black guy who has been there a while and always works the desk or drive-through is consistently the ABSOLUTE RUDEST and MOST DISRESPECTFUL person I've ever dealt with. Nowadays I guess it's ok to talk to people any way you see fit and still stay employed. I will be moving my business elsewhere. Shameful!!!
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March 2024 by Vonyell Jackson
Seriously!!! Who manages this place??!!! Throw the entire store in the trash!!! There is ALWAYS an issue with picking up prescriptions here ALWAYS!!! Everyone in the pharmacy is incompetent! I hate this store so much. I am done! I wish I could give you all 0 stars!!!
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February 2024 by Robert Higgins
We get a lot of our Meds here
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January 2024 by J M
Worst pharmacy on the planet....filthy, disheveled, rude staff, standoffish and arrogant pharmacist, no accountability. Online prescriptions delayed for no reason as many other reviewers have stated.....that's it, I'm done with these clowns.
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January 2024 by Jennifer Hudson
Too much waiting time
