-
May 2024 by Goosecreek Tobacco
Franki She is the best person I have met in Bank of America branches
-
April 2024 by Celeste Tell
Understaffed. Poor customer service.
-
February 2024 by V “Breezy” Brown
Went to the Bank of America, the representative who set my account up messed everything up! The manager comes out, why she's a manager , I have no idea. She doesn't know ANY OF YOU GUYS POLICY. I informed her that the debit card I received didn't match, the one on my Google wallet. Your manager stated, the Google card wallet card numbers are different from the physical card. What kind of sense does that make. After getting guesses on why my virtual card numbers wasn't matching, physical card I just left. I Called people with actual knowledge of their jobs and was informed that the representative did indeed mess up my account, the card style I selected didn't even match . Only thing the manager kept saying is imma put you in an office. I declined, after getting all misinformation and wasting my whole lunch break I just left. Even the representative who messed up my account, said oh it will be an hour, I'm opening up an account ?..no regard for customers time, or non apologetic for the mistakes THEY made and only can say we're trying to help. I would've gave zero stars but they wouldn't let me . Please get people there that have knowledge of their jobs, and not just there for a paycheck.
-
January 2024 by V “Boogie” Brown
Went to the Bank of America, the representative who set my account up messed everything up! The manager comes out, why she's a manager , I have no idea. She doesn't know ANY OF YOU GUYS POLICY. I informed her that the debit card I received didn't match, the one on my Google wallet. Your manager stated, the Google card wallet card numbers are different from the physical card. What kind of sense does that make. After getting guesses on why my virtual card numbers wasn't matching, physical card I just left. I Called people with actual knowledge of their jobs and was informed that the representative did indeed mess up my account, the card style I selected didn't even match . Only thing the manager kept saying is imma put you in an office. I declined, after getting all misinformation and wasting my whole lunch break I just left. Even the representative who messed up my account, said oh it will be an hour, I'm opening up an account ?..no regard for customers time, or non apologetic for the mistakes THEY made and only can say we're trying to help. I would've gave zero stars but they wouldn't let me . Please get people there that have knowledge of their jobs, and not just there for a paycheck.
-
October 2023 by Chryss Smith
KRISTINE G & ANTWAN are amazing!!! I've been w BOA since 2007 and I ABSOLUTELY love them. Friendly fast 10 star service!!! They definitely need a raise ASAP! THEY ARE SERVING CUSTOMER SERVICE ON A PLATTER!!
-
September 2023 by Bridgie
It's a bank and they do a good job here! Juan is always super helpful as well as the rest of the crew. All you people complaining about the drive thru, seriously...a quick Google search will tell you Bank of America closed all drive thrus. Why would you call out this particular branch? I assume it was a corporate decision since all Bank of America drive thrus are shut. I know it's busy and there is limited seating in the lobby and it can be busy but it's not like they are just standing around, they are all working...I am sure they would love to have more co workers to get you all in and out quicker. However, I assume like with most other places, corporate office sets the amount of people they are allowed to have working to maximize their profit. It more than like is not a decision made at this branch. So quit complaining about having to wait.. and for the love of God, if it can be done online, through the app, or at the ATM. Most of the people I wait in line behind absolutely didn't need to step foot in the bank at all. They always be the ones complaining. Good job Sumter highway! Keep it up and ignore these people just spreading their misery.
-
August 2023 by Evelyn A
Jonathon was great!! Personable and knowledgeable!
-
July 2023 by Kisha Tyler
Very nice people
-
July 2023 by William Anderson
Great place to do business and conveniently located.
-
July 2023 by martin luna
If you like being talked down to, chaos, bad customer service, & broken atms oh boy will you like it here. Casey’s the only saving grace.
-
July 2023 by Erica Grissett
VERY disappointed in the customer service at this location. I'm on crutches and would have preferred to use the drive thru since I'm a "Valued Customer" of approximately 30 years! The easiest thing about this visit was the use of the handicap button to access the entrance. I was told to stand to wait on Mrs. Coleman (she was helping anothe customer). I was waiting (standing uncomfortably with CRUTCHES) for at least 10 minutes or more. Not one person offered me a seat, offered to help me with my transaction, nor keep me posted as to how long it would be. The guy at the desk when you walk in knew I was frustrated as I left and didn't bother to assist! I told him why Iwas leaving. Apparently he's a man of few words. Shame on you Bank of America!
-
July 2023 by Anita Sumter
I should have said this a long time ago but the other day when I went to Kimbrells it reminded me of all the bad things that has happened to me since I started receiving my disability monthly but when I first got my settlement I put most of the money in Bank of America and someone stole 11,000.00 from the account I have tried and tried to get my money back I have gotten approved for at least 10 mobile homes but every time I get ready to put the money down someone has gone behind my back and stolen the money.Its a sad world we live in some of the time with killing and stealing. I have had so much stolen identity person also got me for 2,600 on a Citi bank credit card. I can't understand why this is happening to me the person knows me better than me and is always stealing from me. This is why my doctor bills are behind because this person or Bank people stealing.
-
February 2023 by Jeannette
Opened an account at this location. It was quick, easy, and a pleasant experience!
-
November 2022 by James Alvarez
How do you give somebody attitude because they ask for Remit slips then try to tell me I don’t make overnight deposits at that location lmao what a joke of a bank branch!!!
-
July 2022 by Dynasjia Carlton
They just be randomly taken money out people banks
