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January 2024 by Aaron Lupton
9:20 and no one in store, every time I call goes to voicemail, need to do better
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January 2024 by Thomas Pettinga
2 months ago we purchased a Broilmaster grill from Palmetto. It was delivered and not hooked up due to our patio construction. The grill was delivered without all of the necessary connections to our outdoor gas line. I have since purchased these items and I cannot get Palmetto to assist in connecting the grill to my outdoor gas connection. They recommended a gentleman who does not travel to Aiken and we are at a loss as to why Palmetto will not assist in connecting us with someone in Aiken who can complete this hook-up.UPDATE:Received a call from Palmetto and we described our issue and what we needed to get our issue corrected. Palmetto dispatched Sam to our home on the same day I posted my review. Sam took the time to see what parts I had purchased, made the necessary changes and hooked up the grill and tested. He knocked on our door and showed me how to operate the grill. I greatly appreciate the immediate response and resolution to our issue and we can now use our grill. I started at 2 stars and have now raised our review to 5 stars. Thank you Palmetto in helping getting this resolved!
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June 2023 by Chris Brown
Two Fridays in a row (5/19 & 5/26) I have arrived at the Aiken location around 3-4pm only to find it closed and with no signage as to when they will reopen (door says M-F 9-5). One star is generous for a company that apparently isn’t in business. ?♂️
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April 2023 by Jim
Had my trailer tank refilled in Aiken,SC. Great friendly service. ?
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January 2023 by Angie Kaeser
I do not know why someone would think it is ok to use their truck with a company name logo of palmetto propane to push their way through traffic and yell obscenities out of the window at people. Then run red lights on Gordan highway and Robinson road at gate 2. A little courtesy goes a long way and bullying g will get you angry but no where else.
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January 2023 by C Gau
Great service from the start a few years ago...one hiccup with service dept scheduler but beyond her we have had excellent, courteous staff contact. They did an excellent job installing gas line and converting new stove! Thank you Palmetto!
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December 2022 by Drew Johnson
Paid them to install a gas stove with propane. They did not install the correct adapters. I turned on stove and had big flames. They fixed that, then I started smelling something in my crawl space. Ended up being a gas leak in the new line they installed. I called to ask them to fix it. It has been a year. They said no warranty.,I said fine, but I still need it fixed. They said I should call a plumber?
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December 2022 by Mike Woodward
Been dealing with these guys for years and they have always done me well. Best place to refill propane, their showroom has all kinds of great gifts ideas for myself in case someone was wondering where to shop for me for Christmas.
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October 2022 by Tim Hill
Very disappointed in this company. The customer service rep lost our account after saying we were never a customer. When we produced an old bill they literally said they don't want our business.
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July 2022 by Brian Foster
Just signing up for service and this company demonstrates a complete disregard for clients particularly seniors safety. It is not necessary under any circumstances to require a hard credit check with a credit card on file. Collecting all that info is a recipe for disaster. Ask what protections are in place to protect us from identity theft.
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March 2022 by Gary stephen Hooker Sr.
Love this place nice and friendly staff
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March 2022 by Kai Fox
Great service, no issues. Will definitely be back for propane refill.
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February 2022 by Vincent Mansfield
Just before Christmas, in need of new fireplace logs with family coming to visit, I was told by my usual heating & fireplace outfit that there was no way I could obtain new logs & burner until well into the new year. I went to Palmetto Propane on Whiskey Road having seen their website but not having any experience with them. Ty Harley at Palmetto went far out of his way to obtain what I needed and delivered and installed on time. He literally came to my house at night to ensure they were set up and working properly. I have only the highest praise for Ty Harley, his courtesy & professionalism.
