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June 2024 by Gabby Laberge
One of the main managers was very rude and didn’t greet me after I said hi, she was very insecure seeming but I went the day after and there were two very nice girls who helped me !:)
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October 2023 by Taylor
Store always looks nice and visually appealing. Staff is cold and unapproachable. Was shopping on a busy Saturday and 3 employees were sitting on counter behind register, no staff help in fitting rooms. One employee was at the front doing all the greeting and sales floor cleaning.
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September 2022 by Robert S.
I walked into this store to check out some ideas for gift items. I found the store very nice and welcoming...the fashion styles are really young and active, almost nostalgic but chic. I found something for one of my nieces that I think she will love...it was fun to see jean overalls at the store, I have not seen those around much. Free People, as a friend told me, is the destination for bohemian fashion that features the latest trends and vintage collections for women who live free through fashion, art, music, and travel. The brand offers a range of products from apparel (like jeans, leather jackets, sweaters, crop tops, maxi skirts and more), to accessories, outerwear, shoes, intimates, swimwear, activewear, and beauty. Known for its playful femininity, the brand is a destination for party dresses, black dresses, wrap dresses, minis and maxis.Free People is distributed globally via direct channels, including the Free People Global site, the Free People UK site and the Free People Chinese site, as well as specialty clothing boutiques, top department stores, the brand's free-standing retail locations (in the U.S, Canada and Amsterdam) and the Free People Apple iOS mobile app.
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June 2022 by Yvette W.
Shared a review on Google months ago about my horrible experience. Went back yesterday why I did I have no idea. Just happened to be passing through the mall. upon walking in 2 girls at the register. not one says hello, welcome to free people, Hi how are you. Like they should!!! They didn't even know I was in the store they were too busy talking about what they were doing that evening and giggling... Typical 20 year old. So I do understand that but you are at work you are getting paid to do a job. Higher management district management does not care one bit about this store and boy does it show. If you like rude cashiers In extra extra small clothing this store is for you.
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June 2021 by Yvette Wilburn
Nice store always out of sizes though.And Customer service is nill and void... absolutely horrible!!! they make you feel like your bothering them.. And there always on their cell phone
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August 2020 by Suze U.
Love this store! Staff was super friendly and super helpful, they've got a great selection too. Only downside is being in providence place (kind of a pain to get in and out of) but other than that love it, love free people!
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October 2019 by Carlos Silva
Wife loves this store
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September 2019 by Jasmine Lee
Friendly and helpful
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August 2019 by Michael Ficocelli
Good clothes cheap. Very nice store.
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July 2019 by Teri K.
Let me start by saying I wear Free People ALMOST exclusively. It's a brand I love & trust. And the people are usually quiet helpful. Today (July 17, 2019) at approximately noon I entered the store. The two young ladies that were working there never even looked up. I said hello when I passed the register area they were standing behind and they again, never looked up. I walked every inch of that store without the slightest bit of awareness from these two ladies. I feel management should know about their lack of enthusiasm. There were other people that came & went while I was in the store, and the were equally ignored. Awareness cuts down on shoplifting, and it keeps customers coming back. I'll be avoiding this location when I come back to Providence.
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July 2019 by Jeanie D.
Every time I take a mall trip to Providence Place my favorite store (clothing wise) is Free People but I shake every time I go in there and see the store manager I do not know her name I think it maybe Olivia she's extremely rude every time - she's very degrading she talks down to me For no apparent reason - I spend a lot of money in that store and I am very respectful to everyone I'm not rude I'm not loud I'm not demanding and I don't know why she seems to look down on me With such a hateful condescending attitude - I had a birthday coupon (my birthday was 2 days ago) she questioned me as if it was a lie And tried to find every excuse not to honor it I birthday was July 3 today is the 6 th And it is valid until the end of August 2019 but she was trying to find every reason not to accept it in the end she had to but I felt so terrible when I left there - every time I leave there I feel as though I want to vomit and I feel like I swallowed my pride every time I walk in that store this is not the way a customer should feel especially one that spends a lot of money -I don't care if I bought just 1 thing I and everyone should be treated respectfully and not talked down to-I am so disgusted I will be ordering online from now on - oh and I put 1 star because it's required by Yelp but If it were up to me I would put zero stars-Also have one last edit that I forgot to mention - the day that this happened I purchased a black suede convertible backpack and when I went up to the register I asked if it was real suede or faux suede it didn't matter to me either way I just wanted to know because it felt real to me - so I asked her and she told me that it was faux suede - NOT TRUE because I looked it up online On FP website and it is indeed GENUINE SUEDE! Shouldn't she know her products ? So she can give out correct information? I am beyond disgusted with my experience last time and many more previous to that -- zero stars if it was up to me as I stated before
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April 2019 by Ally G.
I couldn't disagree with the negative reviews on here more. The sales associates and managers are always SO friendly, greet everyone and consistently go above and beyond to help me find items in my size. On multiple occasions they've ordered items for me online that weren't in the store and are always willing to give advice and opinions about outfits when I ask. I shop here very frequently and have never had an unpleasant experience.
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March 2019 by jazzy wilbur
Friendly and helpful
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January 2019 by Roland Bonitati
Good selection of current fashion , a little pricey
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December 2018 by Zeynep Elmas
So expensive!
