“Excellent service from Nicolas Larocque, he listened to our situation, advised us very well according to our needs and above all was able to find solutions within the short deadlines we had.”
“Excellent online appointment booking, schedule respected, attentive advisor, quick response, signing of the contract upon acceptance. 5 star service. I recommend.”
“Personnel compétant et courtoi mais en nombre insuffisant pour le service en ligne. Similaire p/r aux autres institutions financières avec lesquels j'ai eu à faire.(Translated by Google)Competent and courteous staff but insufficient for online service. Similar to other financial institutions I have dealt with.”
“Wonderful employee service, attentive and want to help you professionally and quickly, always well received in all departments, the director is very human and professional, always ready to help us and direct us to the right person, I recommend strongly the Scotiabank of Blainville,✨✨”
“There is extraordinary service from the members of this branch. Among others, there is Mr. Mathieu Leblanc who takes care of investments and Mélissa who is always there to help us and support us in our needs. Mr. Leblanc is remarkably efficient. He follows the files to perfection. In a benevolent way, and with full knowledge of the causes, he informs us and suggests what is best for us.Bravo to this branch! ?”
9:30AM - 5PM
1958 Boulevard des Laurentides, Laval“For those looking for great advice and fantastic service at this branch for their financial needs ask for Nicolas I was served by this young man and was completely impressed by his professionalism He took care of my business like it was his I would like to Thank him publicly for the great job he did. THANK YOU NICOLAS?”
9:30AM - 5PM
13135 Boul Gouin O, Montréal“(Translated by Google) We thank Mr. Sauvé, for his competence and kindness, which was able to solve the problem we had, which the cashiers could not (theory of going quickly and without hassle) 5 stars for Mrs. Sauvé, director of the branch, but 3 stars for cashiers. a big thank you even saved.(Original)Nous remercions M.Sauvé, par sa compétence et sa gentillesse qui à put résoudre le problème que nous avions , ce que les caissières ne le pouvaient ( théorie du va vite et sans tracas ) 5 étoiles pour Mme Sauvé directrice de la succursale, mais 3 étoiles pour les caissières. un gros merci mme sauvé.”
“(Translated by Google) I have always had good service and the staff in general is nice and courteous. There was an error once during a deposit and it was quickly rectified.(Original)J’ai toujours eu un bon service et le personnel en général est gentil et courtois. Il s’est produit une erreur une fois lors d’un depot et celle ci a été rectifiée rapidement.”
“Old-fashioned procedures: fill out a form printed by the teller for a withdrawal; two forms of identification required and additional questions as on the phone. The worst, a manager told me that he can produce my parts with photos. So I told him I'm dealing with a counterfeiter. What is he doing to a bank. It happened on July 31, 2024 at 11:25.”
“(Translated by Google) I had been on the phone with customer service for nearly 3 hours to get a piece of paper proving that my car loan was closed. I've been waiting for this sheet for over a month!!When I went to the branch, the director Jean-Philippe Ronco took the situation directly in hand. He spoke with the customer service agent and found an immediate solution.In the end, Mr. Ronco left other files to write me this proof that I paid all of my car loan.Professional, serious and very receptive!Thanks a lot(Original)Cela faisait près de 3h que j'étais au téléphone avec le service à la clientèle pour obtenir un papier prouvant que mon prêt-auto est clos. J'attendais cette feuille depuis plus d'un mois !!En me rendant à la succursale, le directeur Jean-Philippe Ronco a directement pris la situation en main. Il a parlé avec l'agent au service à la clientèle et il a trouvé une solution immédiate.En fin de compte, M. Ronco a laissé d'autres dossiers pour m'écrire cette preuve comme quoi j'ai payé la totalité de mon prêt-auto.Professionnel, sérieux et très réceptif !Merci beaucoup”
“(Translated by Google) I had some concerns about personal issues to settle, and it was Jonathan Mouk who welcomed me. I found him courteous, understanding and extremely knowledgeable about the file. It is rare these days to be served by someone willing to take the time necessary to meet our needs. Thank you to Jonathan for his professionalism and for the services rendered during my visit to the Royal Bank of Saint-Eustache.(Original)J'avais quelques inquiétudes concernant des dossiers personnels à régler, et ce fut Jonathan Mouk qui m'a accueillie. Je l'ai trouvé courtois, compréhensif et extrêmement connaissant du dossier. Il est rare de nos jours se faire servir par quelqu'un disposé à prendre le temps nécessaire pour répondre à nos besoins. Merci à Jonathan pour son professionnalisme et pour les services rendus lors de ma visite à la Banque Royale de Saint-Eustache.”
“Love this place. The people who work theire are exceptional ! Johnathan & George ( forgot the last names) are are so friendly and helpful with us getting our house and George is always their for any of our needs ! Definitely sticking around :)”
9:30AM - 5PM
3055 Boulevard Saint-Martin O t150, Laval“Very good customer service at the counter. Office counselors should just learn to say hello to clients when they see them.10 years of HSBC and I have no complaints about their management.”
“Thank you very much to Ms. Karine. Honestly such a professional, reliable and willing to sincerely help unlike the norm these days of doing the minimum. And on a more personal touch, a most pleasant and friendly person. Good luck in your career :)”
8:30AM - 4:30PM
2500 Bd Daniel-Johnson Bureau 610, Laval“I only use the counter, never the people at the cash desk. It does the job, but I also had trouble with the deposit without envelopes. They have nice bike racks and the store is close to the bike path”
10AM - 4PM
2175 Boulevard des Laurentides, Laval“Recently I went into business. It is well known that the bank always plays an important role at this time. I would like to highlight the exceptional service received by Michelina Lavorato and Marc Gauthier. They listened to my needs and were able to give me precise and quick answers. A big 10 out of 10 for the excellence of their work. I would like to point out in passing that during each of my visits I felt that the employees of this branch are at the service of customers. The welcome is warm and smiling. In our world lacking in quality customer service, you have to know how to take the time to emphasize it when people are so dedicated.”
“An extraordinary team! They were respectful and attentive, I had a problem and they took matters into their own hands. A very big thank you to Karim Al-Haiek, Gaby and the director!”
“The agents and bankers are all very nice. Missing 1 star due to no weekend open hours.The agents and bankers are all friendly. Missing a star for any weekend hours.”