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October 2024 by Jessy B.
Recently I went there twice.
The first time there were about 5 employees behind the counter and everyone was chatting between them. No greetings from employees. I was looking for a size of jeans next to them and no one bothered to offer help.
I went to the fitting room and there was no one there so I allowed myself in anyway.
2nd time: same thing, no greeting upon entering, no help (I was dressed from head to toe in Ardene) I am a good customer but no importance in helping me. I went to the cabins, once again there was no one to assign me a cabin. Arrived at the checkout, no indication where I should go, it seemed unclear between the 2 girls who would process my purchase.
Once I got home, the cashier had not removed the tag which should ring in the event of theft. I had to go back and have it removed.
Very disappointing experience...
Too bad because the clothes are beautiful but I had the impression of being in an online store without anyone caring about us. What are employees for?
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July 2024 by deadkier0702
Ma fille est moi sommes allez magasiner aujourd’hui après souper…nous avons eu le meilleur service! Les jeunes filles nous faisaient part des rabais toute en nous conseillent des vêtements… comme papa j’ai beaucoup apprécier qu’elles aident ma fille toute au long de notre visite. Merci l’équipe de Ardene, vous avez rendu ma fille contente!!
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July 2024 by Britany Boyte
Customer service was excellent! Staff was wonderful and welcoming and the store looked quite clean. Will be returning
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July 2024 by Lydia Lahaie-Gagnon
The store is beautiful and there are usually nice things, but very bad experience yesterday. I went shopping at 7:50 p.m. and the fitting rooms were closed with some kind of homemade poster. Having worked in a linen store during my studies, I found it appalling to prevent customers from trying. I only took one thing that I was sure he would do, but I had plenty of things to try. I would have liked to at least have been warned when entering the store, I wouldn't have wasted my time shopping for pieces of clothing that I can't even try on. It's a shame to lose sales for this reason.
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July 2024 by Rekeden Boswell
I went early yesterday evening with my daughter for a graduation dress that she had seen on the company's website. My daughter takes 2 other models and we head to the fitting rooms. 2 young girls employees placed themselves behind a homemade barrier with laundry racks and a sheet in the center on which it was indicated "fitting room closed"! I ask one of the employees if it's because of the time? She tells me no, it's because they don't have enough staff and they have a lot of laundry to fold!! In all my life, had never heard something so stupid!! So much so, what do they ask if it's a ring, if they're serious? and this is serious business!! All the different solutions that crossed my mind to overcome this problem and not punish customers, like; put the laundry you have to fold aside, you will do that in wasted time!!! And that's just one solution among dozens that have crossed my mind!! Everything except punishing customers!! I still can't believe it today, the day after this unpleasant experience, as I write these lines. My daughter and I went out in the middle of the rain to go buy a fississant dress at Ardene, which she couldn't try on or get because the employee put in charge by Ardene saw fit to punish the customers because she poor thing felt overwhelmed. Rain or not, it was the last time we set foot there! There's so much more than just Ardene where you can buy clothes! My daughter and I decided to take pity on Ardene and let them fold their laundry in peace!! We will never bother them again, and we suggest and everyone we know does the same, they have so much laundry to fold poor people, and you have to understand that they are overworked and understaffed!! Good luck prospering with such poor customer service! Is it relevant to specify that it was the Saint-Eustache branch??
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November 2023 by NORMAN MASSICOTTE
Clothing and accessories store that mainly appeals to young adults and teenagers. Very good, beautiful and all.
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November 2023 by Mansour Kamel
It's great
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November 2023 by Marina Martel
Smiling staff
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August 2023 by Brenda B
Great store, I bought a beautiful summer dress there which I love! I always thought that this store was for teens and never bothered going in but 2 days ago I did and am glad I did.
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June 2023 by Mélanie Toupin Rolland
(Translated by Google) I love getting lost in its rays, there are so many choices!For all ages!100% guaranteed to leave with your and or your pink bags from Ardene!!!(Original)J'adore me perdre dans ses rayons tellement il y a de choix!Pour toutes les âges!100% assuré de repartir avec ton et ou tes sacs rose de chez Ardène!!!
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December 2022 by Rachel Simon
Love the new store! So much more inventory and the staff are friendly as always
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December 2022 by DJ Mc Mabster
(Translated by Google) Brand new, All beautiful in place of the old Jean Coutu in the shopping center and what service the ladies at the smiling and courteous counter...!!!(Original)Tout nouveau, Tout beau à la place de l'ancien Jean Coutu dans le centre d'achat et quel service les demoiselles aux comptoir souriantes et courtoises...!!!
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November 2022 by Josee Mercier
(Translated by Google) I love the store; maybe a few more staff on the floor because the store is new and big; time to get used to(Original)J'adore le magasin ; peut-être un peu plus de personnelles sur le plancher car le magasin est nouveau et grand ; le temps de s'habituer
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November 2022 by Sandra Champagne
(Translated by Google) First, the display of specials sucks. The 2nd has 50% my eye. The racks are mixed up so you get to the checkout and bam! It costs you double because it was misplaced. Second when as a customer you have to help another customer because the little saleswoman in the store is not able to help her…. Training maybe... but for me it was the last time. Beautiful, good, without The cheap let's say. Expanding when there is no staff for that does not give much.(Original)Premièrement l’affichage des spéciaux est nul. Le 2e a 50% mon œil. Les racks sont mélangés alors tu arrive à la caisse et bam! Ça te coute le double parce qu’il était mal placé. Deuxièmement quand en tant que cliente tu dois aider une autre cliente parce que la ptite vendeuse du magasin est pas capable de l’aider…. Formation peut être… mais pour moi c’était la dernière fois. Beau, bon, sans Le pas cher disons. Agrandir quand y’a pas le personnel pour ça donne pas grand chose.
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July 2022 by Augustine Goulet-Bordeleau
(Translated by Google) The employees are always very welcoming, I hate shopping for linens but they go the extra mile to find what suits you! Very nice team!(Original)Les employées sont toujours très accueillantes, je déteste magasiner du linge mais elles mettent un effort supplémentaire pour trouver ce qu'il vous va bien! Très belle équipe!
