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April 2024 by Oleksandr Borodii
Excellent customer service! Special thanks to Steve for his professional assistance!
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March 2024 by Sam Sam
Steven and Carl and yasmine are very very welcoming and nice to talk to they will serve you with smile real smile ! Definitely i will go there again
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February 2024 by Mathieu El-Zawahery
Excellent service from Alexa. Cordial, helpful, transparent and very professional.
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February 2024 by Roy M
Visiting Maison Birks, a high-end jewelry store, was an experience that truly stood out for its class and elegance.My cousin and I had the pleasure of purchasing a Longines Conquest, and the professionalism displayed by the staff was remarkable.They were not only knowledgeable about their exquisite collection but also exceptionally attentive, ensuring our buying experience was as luxurious as the pieces they showcased.
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January 2024 by Carolyn Hicks
Over and over I kept looking at a particular watch in the Longines Master Collection, months went by I just wasn't ready. A few weeks ago I met Vivienne and she said when I was ready would know. She answered my questions and patiently showed me the watch a couple more times. Today, I realized I just didn't want that watch, but I was looking for THE watch. She suggested a Tudor Royal with salmon dial, I purchased without hesitation. She is supportive and caring and during a busy day, made me feel like I was the only customer in the store. Thank you so much.
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November 2023 by Laura Perron
Decent selection of high-end jewelry. Few models to compare to the Montreal and Toronto store. To purchase a beautiful piece, the detour to Montreal is worth it. Customer and after-sales service should be seriously improved at the Laval store.
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September 2023 by Peter Vizzaccaro
When I went to get my watch bracelet fixed, Nicolas Rousseau spent time troubleshooting the issue and made sure I was satisfied with the result. He's very professional and accommodating! Thank You
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September 2023 by Luc Girard
Great staff, friendly. They have now Tudor watches.
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August 2023 by Zorica
Worst service, it has been over 3 months that Im waiting for associates to provide an update on simple repair, stil waiting … no follow up calls. So disappointing
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June 2023 by Easy Resendes
Amazing shop, i was there a week ago to ajust my TAGS bracelet that I got for Father's day, a special thanks to Nicholas for the excellent service at Maison Birks Carrefour Laval.
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December 2022 by Dominique Drouin
Impeccable service from Viviane. She accompanied and advised me throughout the process of purchasing a Breitling watch. She is available,Professional, welcoming and competentThanks again.
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December 2022 by ty yan
Great job , love my new watch. Friendly staff.Ty
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December 2022 by Mi Sa
Good customer service for Aline ?
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December 2022 by S P
Great experience.
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December 2022 by Domenico Cammalleri
The service is slooow, and they make you wait your turn outside. The manager is there in the back but won't take the time to adjust my bracelet. Once you gave them 10k $ good luck getting a friendly service lol. I'll pay a jeweler to adjust my bracelet just so I never have to be treated like that again by Birks employeesNext week update*** I've been wearing a watch for 6 months that doesn't fit my wrist right....only because the staff at Birks doesn't know enough about watches and they told me there is no solution to adjust my bracelet properly. Because last week they were so unprofessional I went to the bay and the young girl there figured it out, did the proper adjustments....it's insulting and frustrating to receive such poor service for such a luxury item. I wish I could return this watch and buy it from a store I trust
