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March 2024 by Shawn Breezy _
Stopped in today looking for a specific vape . The guy working was kicked back in the chairs I thought he was a customer until he approached me, however he’s a real condescending dude asked him about the vape was gonna go get it to show him and he goes it’s okay I’ll never carry it those exact words . This shop is almost laughable I’ve worked in smaller owned shops like these and customer requests is the biggest thing always inquire and attempt to bring in the product , Maybe he was just having a bad day either way it’s unacceptable . The worst customer service experience I’ve ever had.
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March 2024 by Trap Mansion
Came here for years. They help my mom with any vape issues she had, and believe me she has had a few. Cant recommend them more!
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November 2023 by Paul Gergerich
Trying to quit smoking for some time now. Went out to another vape shop and got some bad advice to where I feel like I ended up smoking more. These guys in tiny box just straight up blew my mind in such a great way. Feel like I'm walking out of there with a plan for success. Didn't gash me on price and it wasn't a sales pitch that I was getting. They were genuinely interested in making sure that I was satisfied. Even if it meant down the road they would lose a customer. They fill your mind with great knowledge and ultimately made the whole experience Incredible. I highly recommend this place. Thanks boys. I appreciate all your help.
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September 2023 by Joel C
Excellent service and selection, staff is attentive amd friendly09/23/23 - I left my initial review a couple years ago and thought I would leave an update. Previously I was purchasing things for a family member but I recently purchased a vape for myself, my first. The guy with glasses(whose name I can't recall) waited on me and his product knowledge and customer service are excellent. Pricing is reasonable and the selection is large. The only suggestion I would make would be to offer some sort of variety pack or product sampler. Overall however I cannot say enough good things about Tiny Box and will definitely be a return customer.
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August 2023 by Austin C
Fairly new customer and I’ve been there a handful of times but I must say that Gavin has been there each time and is the freaking man. I bought a vape with some advice from him that was really handy and was super pleased. A couple days later I started having issues with my system and went back to the shop where my boy Gavin was super helpful and got me right. Super friendly and great customer support… will be returning ??????
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May 2023 by Daniel Graber
I’ve been shopping here for a few years, I’ve never had a bad thing to say about them. Super friendly, knowledgeable, and not pushy. Love these guys
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December 2022 by Ricardo Vidallon
Just purchased one of my favorite juices Cloud Nerdz Watermelon Apple and when I got home I found out its a ice version but it was in the regular box. Can someone please help me with this. Be happy to change this to a 5 stat reveiw.Rick V.
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December 2022 by Siren Vonwicked
Went into this place for the first time today and had a question about a vape and was treated like absolute s*** I will never shop there again.
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December 2022 by Nathan Howard
Only bought one item - It was clearly a mistake to give my number for the 'points' now I'm getting robo-calls from an unknown number that rings once and then leaves a message about sales in the shop. STOP CALLING ME!
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October 2022 by Naoma R
Had what I needed and actually open past 8, unlike every shop near me. Gavin knows his stuff; very helpful, easy to talk to (good taste in music too). I appreciate that! I’ll definitely be a repeat customer, despite the 40 minute drive.
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September 2022 by Nikolas Thomas
Awesome shop. Gavin helped me out, and when I got a disposable vape that didn’t work right, he hooked me up with a replacement when he didn’t have to. Definitely a reliable and trustworthy location, I get all my vapes there now. 10/10!
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September 2022 by Dave Mack
Always great prices and amazing staff! Best vape shop in Pittsburgh!
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August 2022 by Corie Russell
The gentleman that owns the vape shop is super nice. Bought a mod and it had issues. Most vape shops will not exchange the mods and dont care that you purchased it and now you're stuck with a lemon. He trouble shot the service and verified that it had issues and he swapped it. I get juice from here all the time.
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July 2022 by Corie Grey
The gentleman that owns the vape shop is super nice. Bought a mod and it had issues. Most vape shops will not exchange the mods and dont care that you purchased it and now you're stuck with a lemon. He trouble shot the service and verified that it had issues and he swapped it. I get juice from here all the time.
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June 2022 by Scott Kohne
I am quiting smoking and I hope this tool will help me succeed. The shop owner worked with me to help select the vape machine and tasted the different juices. He took the time to explain the machine, maintenance and the operation of the machine. I was very satisfied with the experience I had at the Tiny Box.
