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January 2024 by Joseph Bannon
I went there the other day when it was snowing. I had a bad experience at another store and the two guys here at this store were very helpful and nice. The service here was phenomenal. I came in to finance a phone and had a budget of about $200 and when everything was done they had me under budget by $95. I got a 5G phone with 128G of memory.. I couldn't have asked for a better outcome. If I could give 10 stars I would.
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January 2024 by james keller
Very helpful, great job experience,
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December 2023 by michael scott
The woman behind the counter can barely understand english. When i received my bill she didnt even put me on the correct plan which i wanted from the begining. I had to call Metro customer care and after 40 minutes they took care of the issue. Next time i will go to a different store to avoid issues and employees not understanding english
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December 2023 by Max 656565
I went into the store to purchase a monthly service and the person behind the counter could not understand what I wanted so after several attempts I left and went to a different metro pcs location
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September 2023 by Brian Smith
I've been with this company for a long time now I wish Monica is still running the place but sadly when I went in there to purchase a Samsung tablet not only it was free but I had to pay a $25 fee and then on top of it I had to pay a $30 a case for it and it doesn't even fit and the guy his name was Ed there didn't even set anything up for my so lazy I don't know why people are so rude and this company has been turned over many times and I'm so upset I can't even get my tablet turn on bad customer service.
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July 2023 by Johann Cardona
the guy whom helped me lied to me to charged me for all this unnecessary junk, also told me that I have to get the most expensive plan and that this was the only option if I wanted a new line, he also gave me the most expensive insurance without even asking me which one i wanted. Now I’m stuck with it for at least 6 months before being able to use MY new device with other company.I'm so disappointed.
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April 2023 by Stephen Deluca
Eddie helps me out a lot. Thank you
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February 2023 by Muhammed Al Mayahi
One of the worse customer service ever. I had stopped by weeks ago at the store to switch from T-Mobile to metro pcs. The store manager did the ported process without bringing our attention that this process may take from 1min to 24hrs. Any way we end up without calls net and texting for 24hrs and when we have a called the customer service they didn’t fix the issue and they were more worse. it been 20 days and I still not have the service working ? every time we made a call they went with different kinds of solutions that no one of them works. I really felt bad leaving T-Mobile, I just want get this issue fix to really reconsider metro pcs. I really want the top management of this company to review their service quality that been delivered again. Thanks
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January 2023 by Chelsea Jones
I wish I could give no stars but unfortunately not. So I've been a long time customer (over 7yrs) I have never been so disappointed in my life. 1st no one there speaks English so if u don't know Spanish find another location. I was there replacing my phone on 12/23 ND the guy whom helped me charged me for all this unnecessary junk and even added a line to my plan without permission or even telling me. Now I spent money they won't refund and I can't use my new phone. Save yourself the headache ND go to a different location
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October 2022 by Business Reviewer (CRGuy)
Nice store, easily accessible, clean very well stocked. The guy that helped me out was very nice and made sure I was getting the correct charger, I would definitely recommend you stop in for you cellphone and accessory needs. Thank you for the help !
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July 2022 by Soup Can
Let me first start with the guy Steven who works here is the best customer service person in the hole cell phone industry ! I've been a metro customer for over 11 year's and never have I been treated like I did that day . I had multiple problems and Steven solved them all and within a time frame that was remarkable, I've now returned home to Florida and I wouldn't have been able to without his help . I will brag about this store to all metro pcs stores I visit here in Florida as his service to the public is unique and valuable to all customers with metro pcs and the phone is awesome couldn't have done this without you .THANKS AGAIN STEVEN AND I WISH YOU THE BEST BECAUSE YOU'RE DEFINITELY GOING PLACES IN LIFE !
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May 2022 by Val Ward
No one answers the phone. When I go to the store there is a sign on the door saying " back in 30 minutes", yet no one returns. Not exactly the best way to relate to your customers.
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March 2022 by Tim Mendenhall (Tmy)
Nice store, easily accessible, clean very well stocked. The guy that helped me out was very nice and made sure I was getting the correct charger, I would definitely recommend you stop in for you cellphone and accessory needs. Thank you for the help !
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February 2022 by Kathleen Mccormick
I came to team mobile today for help with my phone and Jenny did an excellent job h r lying me!
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October 2021 by Ava pzz
This is my 2nd review & honestly I cannot recommend this location enough. These ladies are simply amazing, so sweet, very knowledgeable & helpful. I rarely have issues with my phone but when I have in the past, Monica & Jenny are who I trust to fix any issues. Definitely go here if you're looking into Metro!
