Whether I am a patient or a physician's office, the pharmacy NEVER answers the phone. If its rudeness, which I doubt, that's unacceptable. Is it poor staff planning? or ineffective system planning or prioritization? The patients and physician's who you serve, NEED you to be responsive.
December 2023
The pharmacy was very helpful with my daughter need during the trulicity supply chain issues
September 2023
Slowly declining over the years. Never answer their phone anymore. A ton of automated notifications but when you need clarification, good luck. Automation is great but not a replacement/excuse for not staffing to answer phones when automation can’t answer a question.
