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October 2023 by Michelle J.
Customer service is great at this store. Less items than Paoli but the staff makes it great here.
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July 2023 by Stephanie Hight
Concord pets in WC PA is so friendly & very helpful.
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June 2023 by Andrew Taylor
We bought and had to return a harness and leash for our dog. The store wouldn’t accept the harness bc it had been on sale and would only issue store credit for the leash bc they don’t refund to original payment method even with receipts. Today we tried to use that store credit and Concord Pet wouldn’t accept it bc they don’t honor gift cards while running sales. Just about every time we go there’s some cheap tactic to nickle and dime customers. Pet supplies plus is a mile away with the same inventory and is more customer friendly. I’d suggest going there
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June 2023 by Lesya Franco
Fantastic experience using the stores dog wash station! From my first calling, arrival & leaving- the store attendant was amazing & helpful! Thank you!
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April 2023 by Chuck Matasic
It's nice to support the local businesses. I use their dog bath facility for my pooch...$10 and buy my large bag dog food there.
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February 2023 by David Smiley Sr
A little expensive but very nice staff and have a better selection over the chain stores
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February 2023 by Kelley Lock
We love taking our dog there for her bath! $11 well spent, clean, shampoos, conditioners, etc provided. You can blow dry, but I would still recommend bringing a towel for after as well as a collar that you can hook your dog onto the tub. Helpful staff!
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August 2022 by Rob R
Always a great place for all your pet needs!!
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July 2022 by Tee Adams
Sara and the crew are always ready to help. Thanks. West Chester store is close to home and one of the dogs likes visiting.
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June 2022 by Joy Pinizzotto
Purchased dog food last year from this store. It took me a few weeks to realize it was infested with red-legged ham beetles. Look them up. Went to the store to let them know...the employee admitted they have an issue in the store. I asked them to have the manager call me. No call. Thru everything in my cabinets out, cleaned, sprayed......A year later, after thinking I finally rid my kitchen island of them, I was mistaken. They hide well. What a nightmare. Check your food bags when you leave any dog food store. I now make my own dog food.
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June 2022 by Mac Salas
Place was amazing had all kinds of stuff they had everything and customer service was fantastic
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May 2022 by yasmin friedrich
I love going and supporting small businesses, but if the staff is rude and not helpful, I can easily go to Petsmart or PetValu. Needed help with the shower, so instead of coming over and assisting, the guy sat behind the counter and yelled directions across the store. So rude. Staff needs training on the BASIC customer service.
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March 2022 by Jon
I'm only rating based on the food experience. The staff are always friendly and willing to help with anything, even offering pet advice from their personal experience.For food selection, they have what seems like an endless supply of wet food for cats, if that's what you're looking for. They have less selection for cat dry food, but still good options and plenty of alternative brands to choose from.As far as dogs are concerned, I saw a large selection of dry food. HUGE.
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February 2022 by Michael Rosenfield
Good little place. I like that is not a chain. They have a good selection of mostly everything you need for your pets.
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February 2022 by Kitty Block
I just love Concord pet. the staff is very friendly and knowledgeable.
