“The Benchmark Federal Credit Union is a 5-star financial institution, because the representatives are courteous, reliable, willing, capable, caring, and they follow-up with the customer until the issue is completely resolved. I wish the representatives of other financial institutions would do the same. Keep up the great work!”
“Sean, the Branch Manager, epitomizes exceptional leadership and customer service. His dedication to going the extra mile is mirrored by his team, as evidenced when his colleague Patrick seamlessly stepped in to assist with cashier's check verification during Sean's absence. This level of reliability and support is invaluable, and knowing that professionals like Sean and Patrick are at the helm gives me immense confidence in all my banking needs. Their combined efforts truly set Citadel Credit Union apart. Thank YOU”
“It was my first time at this bank as I was opening a checking account and I had a wonderful experience. Isle Mocke a banker there was so kind and helpful, as she went above and beyond in helping me. I highly recomend this bank and ask for Isle!!”
“Amazing and professional staff. We got the run around with red tape at 4 other banks in trying to achieve our banking goals. Fulton was no hassle, same day service and opening an account was super easy. Eli was great and dropped everything to help us. He was very patient and the other gentleman working there came in periodically to help entertain our young children with Fulton bank promo goodies while we doing paperwork. Talk about going above and beyond! Very pleased with our experience and happy about using their services going forward.”
“I've been banking here for years, back to when the facility was on Market St., and the service has been outstanding. Everyone , every employee, who I've met here has been affable, helpful, and efficient. I don't usually write public reviews but when I saw the hurtful comments from some reviewers, I was compelled to right the ship. I'm old enough to have been associated with a number of banks, and the people who work here are among the finest I've met.”
“A great big thank you to staff of FMFCU west chester branch. They saved my daughter’s wedding by going above and beyond helping us out of a nightmare situation with time lines and cashiers check . In short they came thru when no one else could to beat a last minute dead line holding my daughter’s wedding in the balance. Thank you all so much”
“My card was blocked and I was unable to pay the rent. I couldn't get help from any branch in my location. Finally I came here and by ken took care of all the problems in 30 minutes, I am grateful to him.”
9AM - 5PM
1 S High St, West Chester“I was having difficulties accessing my online accounts when Monroeville employees Brandon and Lou saved the day! They not only enabled meto regain access to my accounts, they were patient and respectful whiledoing so. Thank you guys! You're the best!”
8:30AM - 6PM
1159 Wilmington Pike, West Chester“After a brutal experience at the Market Street West Chester location, Michelle at 926/202 saved the day. She knew exactly what we needed to do to handle a check fraud case. She was amazing and made a difficult situation a lot easier.”
“I have been banking with this branch for years. Tammy and Tom have been fantastic to work with. They have went out of there way to help me with lines of credit, mortgages, and regular bank accounts. I cannot say enough good things and would recommend them to my friends, family and anyone that is looking for a good local bank.”
“I had a small issue with cashing a check and Linda was very helpful. I like what she said to me. We look for solutions to problems. Well she definitely solved my problem and left me feeling very happy that I walked into Wells Fargo and met her. Thank you for your understanding and kindness.”
8:30AM - 5PM
1436 Pottstown Pike, West Chester9AM - 4PM
22 Turner Ln, West Chester“I honestly don’t know what his name was, but the younger gentleman there was great. I was having a difficult time with customer service over the phone. He helped me without hesitation and with full understanding. Every person he encountered with while I was there he was very friendly with and knew them by name. He turned my day around for sure. I don’t normally have to deal with the bank as I do most of my banking online..but he made a bad situation much better! Thank you sir!”
9AM - 5PM
6 E Street Rd, West Chester“I just had a very pleasant experience speaking with Ritu on the phone. Extremely helpful and willing to go the extra mile for her clients. She set me up on the phone with an in person meeting so I won't have to wait when I arrive at the branch. She also sent me a calendar invite immediately. Thank you!”
9AM - 4:30PM
16 W Market St, West ChesterOpen 24 hours
1375 Boot Rd, West Chester“This bank branch is very friendly and super cool. They're right inside the Giant Supermarket. They're willing to help you with everything. Both my mother and I are opened our accounts at this Bank. The people who are friendly and awesome. There's even lollipop for the kids. Parking out front is abundant and easily available. There are other great stores in the area as well.”
9AM - 5PM
116 Market St, West Chester“Mike R. set me up with my accounts after my current bank changed everything around on me. Fast and easy. Not every day you get to work directly with a VP to open accounts! Thanks for your help, Mike.”
8:30AM - 6PM
701 E Market St, West Chester“Achilles, Susan and Sandy are amazing. I came in to open a checking account for my 14 year old son 30 minutes before they closed. This was after another TD location told me they couldn’t do it because they were short staffed. Achilles patiently explained that it would take 30-40 minutes. Susan walked us through the set up process and Sandy showed my son how to use the ATM and do mobile deposits. They could not have been nicer or more professional. They went the extra mile and it was greatly appreciated. Well done!”
9AM - 5PM
849 Paoli Pike, West Chester9AM - 5PM
1371 Boot Rd, West Chester“We opened a new checking account for a small non-profit organization, and the staff could not have been more knowledgeable, friendly, and helpful. Big change from our previous bank (which will go unmentioned, but their initials are PNC) which treated us very poorly.Word to the wise: This is true of all banks, but you can always get a better deal on check printing when you go to a discount printer (Google "check printing"). Truist is fine with us getting our checks anywhere we want.This branch is not open on Saturdays, but what the heck, I'm retired.”
“Love this branch because Colin C. is so professional, patient and never makes us feel rushed when we have questions. Thank you Colin for always being happy to help with our banking questions.”
“Today I went to this place in the afternoon and there was only one person serving the customers and even though she was alone serving the customers and was very busy, she was never rude, on the contrary, always very attentive and in a very good mood, she helped me in the process for 30 minutes. and at the same time serving other clients, she was very helpful and very kind. Her name is SOMI BABAEI?I recommend her, thank you somi”
“An unauthorized transaction from PayPal made my account a mess, and Shauna from this branch went above and beyond to help me get it fixed. Great customer service. Thanks Shauna!”
9AM - 4PM
2 N Church St, West Chester9AM - 4PM
10 N High St, West Chester“I had to close my account today. Davis at this location went above and beyond to help me out. There was another employee, I believe the manager was also very nice and professional! Great job!”
“My experience with First Resource Bank has been positive, Kaitlyn Pacheco has worked with me on numerous matters, she's always available when I call, she is very patient, and she always exceeds my expectations. I appreciate Kaitlyns professionalism.”