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October 2021 by Joseph Martinez
Booked a reservation just to get a call the next morning they don’t have cars. When I told them to help me because I uber’d all the way out here they said nothing and just said “I can’t do anything about it” and proceeded to move on. Didn’t even give me a customer service number. People in this building can care less if you get your situation fixed. Would recommend they all get some serious training. Saying “I’m just only here to cover at this building today, I work in another place” is no excuse for your companies incompetence.
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September 2021 by Yung Chuck Taylor
DOOOOO NOT SHOW UP WITH DEBIT CARDSSSS
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June 2021 by Yaminah Williams
Never ever go to this place! I went there once and never will I ever return. They are charging me til this day! I got my rental in April!
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April 2021 by Lindsay Troy
We reserved a midsized suv. We went to go pick it up and no one was there, we waited and the girl returns with a sedan that in no way was going to accommodate my family, needing 2 car seats and a third child in the middle. She then says "oh I didn't look at your reservation so I didn't know you needed an SUV. We don't have access to one at this location." Please do better next time. Not looking at someone's rental reservation? Isn't that basically you WHOLE job? We cancelled our reservation as customer service on the phone was not helpful either . Will not being using Avis ever.
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January 2020 by Steve Morrison
Too much computerize phone stuff, not enough human interaction. You have to have a credit card, you can't use a debit card unless you live in state.
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April 2019 by John Clark
A very low price for excellent car in size and performance. Sunday hours make very convenient, staff was very knowledgeable and made me aware of some very important money saving tips.
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November 2018 by lucy diremigio
Great. Ashley was very efficient and kind.
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October 2018 by Nathan Peet
It took us 2 hours of sitting in a crowded lobby with no place to sit for us to get a rental. Our plane landed at 915, we didn't get a vehicle until 12:30.
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October 2018 by Will P
Wonderful staff, amazing service
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August 2018 by Maryann
Received a car that smelled heavily with cigarettes. Was given an air freshener. I asked about grace period for returning the car in case of traffic and was told if within an hour and called to tell them no problem. I hit traffic on 95 and called and was put on hold for 10 minutes. I called back and was told I only had a half hour. Ashley also dasa she saw my number on caller ID and still never picked up. When i arrived i had to wait but Ashley called someone from the back to help a man immediately when he walked in the door. Terrible customer service when returning the car.
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August 2018 by Will Rutledge
I had a great experience. Quick and efficient. I was helped by Ashley. She is fast, friendly, and competent. Thanks, Ashley!
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August 2018 by Myra Leuci
I arrived at this location, with a confirmation for my rental, only to be told there was no vehicle available for me. The woman "managing" this location was very inappropriately dressed and extremely rude and unhelpful. The location is dirty, and looks like an old beat up gas station.
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July 2018 by A Gia
The girl working at the West Chester store was a complete idiot went in the other day and was given wrong information and incorrect pricing don't know why Avis would hire someone like that it will probably be the last rental I do from them!
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June 2018 by Linzy Best
This place is awesome! Professional, nice, and personable. My boyfriend and I visit PA every year and we will always return to Avis in West Chester. Thank you for being great! 😀
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December 2017 by TIM Decker
Great people prices and cars
