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January 2024 by Celuz4259
I went in to upgrade my phone. Maurice J was excellent, fast and knowledgeable about everything. He helped me upgrade and have my phone in perfect working condition in no time! Thank you for your great customer service!!
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December 2023 by Eric Lluna-Garces
We had gone to another local AT&T store to replace my work phone and to purchase a phone for my stepson for Christmas…. The only working associate at thid other store was busy with another customer and we sat there over 30 minutes without being acknowledged or told how much longer we would have to wait… so we decided to just go to another store (West Goshen Location) and couldn’t be happier with how we were greeted and how fast Reese the associate helped us. He answered all of our questions was very personable and had us in and out of there extremely fast. Would highly recommend this location and AT&T should be proud to have this man working at their store!
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September 2023 by Louise Murphy
0 Stars. Have been to this store numerous times since getting service less than a month ago. (at least 9 times + numerous calls to 611) Don't know what they are doing and can never appropriately fix the problems. I will be going to a new carrier tomorrow. Too many carriers out there to stay with one who doesn't care about the customer. Acted like I was the perpetrator instead of the victim of their mistakes!
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September 2023 by DeVon Jackson
The service was perfect! The person who assisted me was knowledgeable and was very personable! He took very good care of me!
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July 2023 by Peggy Grady
I traded in my older model IPhone for the newest model yesterday. The young man who waited on me, Nathan, was great. He was welcoming, friendly, patient, knowledgeable, and thorough. I bought my previous phone here a few years back and I was impressed then and was impressed again. I highly recommend this AT&T location.
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August 2022 by Tom Granger
Nice guy but he did not engage what he said he did and I has zero service in the UK until I connected to hotel Wi-Fi.
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July 2022 by Lew A
I think he’s the manager. The one with slicked back wolf man brown hair. He always wears a blue zip up AT&T shirt too. He is so unprofessionally rude. 5 members have walked into that store on separate occasions and he acts like a 12 year old boy who you are seriously bothering and annoying that you are walking through the door. When I left after a 2nd visit and he had the same responses to my visit, I left thinking “sorry to bother you at work”. He mumbles and talks so softly in an annoyance tone when you are in conversation, it’s seriously uncomfortable and again just ridiculously unprofessional and unwelcoming. I’m only writing the review because after a 5th family member tells their experience there and we realize we’re talking about the same person, I felt like this needed to be shared with AT&T.Pedro on the other hand. If I could give 10 stars reviewed I would. Amazing employee. I wanted to tip him when I left. Pedro, you’re an awesome guy, don’t change a thing about how you treat people at the store. I was there for almost 2 hours troubleshooting and didn’t get frustrated at all because I knew I was getting the best customer service ever from Pedro
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April 2022 by Mae Towler
Trevor was awesome, very helpful, easy to talk too and could multitask! We appreciated his help very much ?
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March 2022 by Molly Jane Hunt
Walking into the AT&T store I was absolutely lost. I had been on my family’s plan for 16 years and had no idea how to go about getting on my own. As soon as I walked in, Albert seamlessly lead me through the process! He was extremely knowledgeable and I immediately trusted him to find me the exact plan I needed. Albert was able to assist me in getting my husband and I both switched to a new account, and made it SO EASY! I admit I was not looking forward to stopping at the phone store after a long day of work, but Albert made me glad I did!
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March 2022 by Matt McGonigle
Great service by the new management at AT&T store. Zach and the team were knowledgable, professional and gave me exactly what I needed. Highly recommend and will definitely be going back for a new iPhone in 30 months.
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March 2022 by Carolyn Maccariella
Trevor was just amazing! He knows his job well courtesy respectful knowledgeable on all products ! Just a pleasure to work with him !! He deserves a raise ! Thank you Trevor !!!
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February 2022 by J Dylan “dtrain” Fisher-Hayes
I just checked it out as I'm thinking about switching phone carriers because Google fi is ridiculously expensive for not even unlimited 5G as that is another twenty dollars .. just sucks I still owe them fvckers money for my dickxil⁵.. lame sauce all damn day boi.. anyway place was clean and the workers actually greeted me when I walked it which was cool and all..
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December 2021 by Karen Lyons
Matt was great! Friendly, professional and informative. He was efficient in assisting us in selecting options and a new phone.
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October 2021 by Heather Spiess
If I could rate this location 0 stars I would. This location is the absolute worst one!!! Never in my life have I ever had this bad of customer service. It is worth the drive to go to any other location. I was 100% screwed over. I went into this store 2 times in the past week. The first time I went in the one worker was very ignorant. He was not helpful what so ever. I decided to go back to hopefully get a different worker but no luck. This time I decided even though the worker was rude it was time for a new phone. BIG MISTAKE! Since the phone I wanted was not in stock I placed an order. The worker said it would be delivered FRIDAY morning then when I called to ask where the phone was he said it wouldn’t be delivered until 2 weeks from the original date. When I got home I realized he also sold me the wrong size case and screen protector to go with my phone. This entire experience should have been exciting but instead it was very stressful. Never going back to this location!
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September 2021 by Sara Beam
Dave, store manager, was Fabulous! Personable, informative, helpful and efficient. He put together a package of so many products and gave us a great deal on all of it! We have always loved this store but Dave really hit it out of the park! We walked out with 2 IPhone 12 Max, 2 watches, 2 cases and a pair of ear buds. For a reasonable amount. We traded in 2 devices and 2 other phones. All in about an hour+. And he is very funny?