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February 2024 by James Phipps
Was easy to get what I needed
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December 2023 by E G
Mike Huff and his staff are exceptional at this U-Haul rental facility . He and his team went above and beyond to ensure our move was stress free.
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December 2023 by Anthony Inweh
Unfortunately I can no longer rent from this facility. They cannot guarantee a truck even if you have a reservation. This is the 2nd time in a row I have had an issue with facility. Not reliable and far from dependable.
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November 2023 by Paula Cunningham
The counter people there were very nice. We have used this location over the years several times and have always received good service. I especially like it now and the electronic communications and ease when I reserved the equipment online.
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November 2023 by Amy Banks (BalloonArtbyAmy)
I have used this location multiple times for my business and they are always friendly, helpful and fast!
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August 2023 by Lorry McMahon
Great truck! Clean & ready to do what we needed!Easy to choose our truck online & sign up for what we needed.Easy check out as well!
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August 2023 by Barbara Cyprowski
The staff at our Washington, Pa location are always patient and helpful. Excellent to work with!!
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July 2023 by Joe Stout
Quick friendly service!I was in and out the door with my rental trailer in under 15 minutes.Thanks!
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June 2023 by Benjamin Laughton
Mr. Huff and his team at this Washington location went above and beyond to make our rental experience wonderful. We are extremely grateful for their services, and we will be sure to rent from this location every year as we haul our 6th grade students' bags up to our annual camping trip!
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May 2023 by Ben Frame (benframe.eth)
Expensive, but a nice facility and everyone has been super nice there.
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May 2023 by Deano M.
Hate to give a bad review but I have a bit of an issue with poor customer service when given the opportunity good service.I rented a trailer from out of town and had to drop off at this location. I knew I would be cutting it close because my reservation sent me to the wrong address (not this locations fault). So I called and asked if someone would be there right at 5 which I knew was the closing time. They said yes so I continued my trip.On arrival at 4:58 the lights were off, doors locked and the 2 gentlemen working the location were already out back with there gear on ready to ride away.Now what really was the icing on the cake is there is a link to follow to do the self drop off process. This process did not match the trailer I was given. I’ve pulled many trailers and whatnot so I know enough to put blocks behind the wheels but oddly NONE could be found at the location (again with 2 employees here but NOT helping) and the instructions made no mention so I improperly assumed the trailer had a breaking mechanism because it was inconceivable to me that uhaul would sign there customers up for something so unsafe.Sure enough I unhook the trailer and down the hill the trailer goes. Luckily I found a log in the bushes and threw it under the wheels. So there the trailer stayed. This is a 2 star review because thank you uhaul for not fining me for not having my trailer not in the designated area (I’m half kidding).Anyhow, have some common courtesy and help out someone with an easy task. Uhaul location keep some safety gear (tire blocks) if you let your customers drop off trailers and vehicles after hours. Uhaul corporate, it would be nice to have an accurate address and technical info on dropping off the trailer.Certainly an unnecessarily difficult experience that could have been VERY bad.
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February 2023 by Brandon Klapp
Christina is an amazing person and sales rep. She has helped me and my fiance 4 times between moving from Ohio to Pennsylvania. To moving inside Pennsylvania. She deserves great praise for her services and going above and beyond for me and my fiance Haley thanks for everything
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October 2022 by Joshua King
So Mike the general manager of the place is a scam. Charged me a $25 cleaning fee when the van wasn’t dirty. No call either just an additional charge on my debit card… don’t recommend anything in Washington should have known it was going to be some bs… for the prices they charge honestly just better off renting a truck from enterprise
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August 2022 by Steve K
Would give a zero but not an option. Lazy, unprofessional people. Don’t care about customers. Told to leave our vacation to get a truck by a certain time at the location near us, drove 6 hours to get there on time to be told the truck wasn’t there. No apologies, the guy at the desk wasn’t helpful at all. Use Penske if you can.
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June 2022 by Cathleen
This location DOES NOT ANSWER THE PHONE. I tried various times all week-- from work during the day, early morning, and evening. Called the 800 # twice and even they couldn't get them to answer when they tried to get me connected (they waited on the line with me).When I asked the reps if it's possible they were having phone issues at this location or were just busier than normal, both 800# reps on two separate phone calls told me they just don't answer their phones at this location.I think it's time for a change in management, folks. Seriously.
