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October 2023 by Jake McCusker
I have been calling the Washington office since 9:15am, it is now 9:30am and no answer.
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October 2023 by Ed Vensko
Went there yesterday to check on Seasonal Registration that I submitted directly to PennDot. Tried contacting PennDot myself but you can’t text them or e-mail them. Tried calling and the recording stated “All agents are assisting other customers call back later” and I was disconnected. (Got the phone number after doing about 15 automated menu options). Could’ve leave a message or call back number.Since I’m a member of AAA decided to see if they could help. AAA agent Jason called PennDot and found out they didn’t have my paperwork. Jason filled out a new registration form and submitted it to PennDot. He was very helpful and took time to straighten things out.
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March 2023 by Eric H.
If you are reading this, go to the next closest AAA. The staff at this location is beyond incompetent.
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February 2023 by Jerome Kifus
Horrible mgt. Horrible knowledge. Horrible at this triple AAA location. Been a customer over 8 years. After this experience. I will be finding a new provider. So will alot of my family and friends that I tell what happened. Washington pa AAA employees Need to go thru training again.! From the manager I spoke to all the way down. If I could id give them negative stars. If your gonna keep AAA never use this location.
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January 2023 by Joe Cararie
We used this office to make all the arrangements for our 10-year anniversary trip to Hawaii. They had us sitting in different rows of the plane! That was in 2010. Customers don't forget a bad experience - Never again, AAA!
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January 2023 by Scott Mering
They were extremely helpful and knowledgeable.
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September 2022 by Edward Zahniser
I've been waiting on a refund for a changed reservation since May 2nd. It's currently Sept 13th. Each and every person I speak to (including the manager) has an excuse. I understand sometimes the red tape can be complicated but it's been FOUR MONTHS and I still haven't received it. Ridiculous.
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August 2022 by Michelle Piatt
I have flat ture and did chat it said wait for update on arrival to fix it and after a half hour no update. So I called and she said still no update. I said how long will it be she said she has no idea . I said that could be hours ,she said yes. I said why do I have AAA emergency road side assistance. Guess it's not worth having!
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August 2022 by Chris 4c
AAA dispatched for tow never showed up tried again next day same thing never showed up thanks whites towing
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February 2022 by Drew Carl
Waiting for 30 minutes to be helped when there are 2 people working but only one taking customers is very frustrating. Staff here is always knowledgeable and friendly but wait times are frustrating.
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January 2022 by Sandy Carson
They are very knowledgeable and patient, helping us find a flight and cancel an old one. Will be going back.
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December 2021 by Jamma
I went to the Washington, PA office in order to pay my insurance bills. I was told there was no one there that could take my payment as the only insurance employee was off that day. I said you mean to tell me that I have money to give you and no one here can take my payment? "Yes, that is true, you can come back, he will be in tomorrow." I live over 18 miles away from this office. I cannot just "come the next day."A week later, I try to call 1st to make sure the insurance person will be in the office so that I can pay my insurance premiums. Website says opens at 8:30 a.m., but when I call at 8:40 a.m. I get a recording that states the office is currently closed.
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December 2021 by larry bowman
Very friendly and attended to my needs
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November 2021 by Susan Lilley
I had Audrey helping me with a trip. She was wonderful. Everything is taken care of with her help.
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November 2021 by Roy Breide
Very very slow 2hours slow only two people working in office OMG
