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March 2024 by Harapriya Paul
This post office people are unprofessional, they delivered my parcel twice my previous address even though I have my new address in there system where they should foward. It's shows they don't care about people products..disgusting
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February 2024 by Amy Egb
Great customer service. Lady was very sweet and helpful to my daughter trying to ship an international package.
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December 2023 by Emily Goodman
So annoyed... Post Man didn't deliver my packages because he doesn't know i stay there. Everything got returned. Nothing will be here for Xmas, and I lost money on unreturnable items. Not impressed at all.
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August 2023 by Kitten S
I used to love going here, but the last few months the customer service has gone from a 10 to a 0. I am a small business owner and used to be able to bring all my packages here to ship, with the only exception being UPS. One day, i brought my packages in for shipment, and this very, very rude man with a bald head and flame tattoos on his arm refused to take my Fed-Ex packages, despite there also being a USPS label on it too. He said he will not take it because "he is doing the job of Fed-Ex employees". I went to 3 other local post offices, and collectively they all told me what that man said is false, including a Post Master. I went into the Taylor location the next few days after that incident, and the other employees took my Fed-Ex packages without a problem. I got the rude worker again, and when I was calmly talking to him, he claimed I was arguing with him. I had a friend of mine, whom also has a small business go into this post office with a Fed-Ex package when this employee was working, and he took her package. So, he only seems to have a problem with me personally, despite me not having done anything to him. Now, my choices are drive 12 miles out of my way to get my packages delivered, or hope that when I arrive at this post office, that man is not there. He is the worst display of customer service I have ever seen; rolls his eyes, talks over me, cuts me off mid-sentence, I have never felt so embarrassed and harassed before at a post office.
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July 2023 by Sara Manso
I used to love going here, but the last few months the customer service has gone from a 10 to a 0. I am a small business owner and used to be able to bring all my packages here to ship, with the only exception being UPS. One day, i brought my packages in for shipment, and this very, very rude man with a bald head and flame tattoos on his arm refused to take my Fed-Ex packages, despite there also being a USPS label on it too. He said he will not take it because "he is doing the job of Fed-Ex employees". I went to 3 other local post offices, and collectively they all told me what that man said is false, including a Post Master. I went into the Taylor location the next few days after that incident, and the other employees took my Fed-Ex packages without a problem. I got the rude worker again, and when I was calmly talking to him, he claimed I was arguing with him. I had a friend of mine, whom also has a small business go into this post office with a Fed-Ex package when this employee was working, and he took her package. So, he only seems to have a problem with me personally, despite me not having done anything to him. Now, my choices are drive 12 miles out of my way to get my packages delivered, or hope that when I arrive at this post office, that man is not there. He is the worst display of customer service I have ever seen; rolls his eyes, talks over me, cuts me off mid-sentence, I have never felt so embarrassed and harassed before at a post office.
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May 2023 by Jim Heal
Everyone i have interacted with thus far has been polite. That being said, man do they mix up the mail alot.
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December 2022 by Echo 5420
The service overall has just gone to hell. We live in the middle of Taylor and we get mail belonging to people from West Scranton and from other streets in Taylor. Also not all of the employees what is a good number of them who work inside are very arrogant and ignorant. I try my best to avoid who is business at the post office at all cost because it's not even close to being what it once was
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April 2022 by Robin
If you want to send mail first class with tracking, expect it to be lost or unscannable. Waste of money and time spent.
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March 2022 by Gene Marlowe
I went to Scranton Post office to get a post office box and a change of address and the clerk knew nothing and as a result I had to go to Taylor post office with the Clark gave me exactly what I was looking for when I was looking for it
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July 2021 by katherine sophabmixay
The local postal workers at the counter are fine. Problem is with delivery. Since I moved to Taylor about 16 years ago, I have had mail get lost, packages never received and have received mail for other addresses. I reported it to the postal Master years ago and handed them a pile of mail that I received that belonged to various other addresses. I get mail for W Grove St when I live on W Taylor st. I also have received neighbors mail mixed in with mine. The postal workers are kind and helpful at the office though and try to resolve the issues.
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June 2021 by Ryan Hoffman
Fine post office
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January 2021 by Patricia ODonnell
Mail is so late. Christmas presents I never received.DJT destroyed the postal service.
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August 2020 by Katlynn Dixon
They are the best! always friendly and helpful! Thankful for the post office and it’s convenient location. We ship lots of things with them and never had an issue!! =)
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June 2020 by BABYGIRL Pumpkin
I keep calling to complain cause I keep getting mail for people who don't live here any more I don't know what else to do only 2 people should be getting mail at my house not 4 you need to fix and take care of this issue
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December 2019 by MTG TYRANT420
They would not send a news paper media mail they dont know what they are doing