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April 2024 by Mia Arce (Moon)
When I called and the man over the phone answered you could tell he had so much energy. And when we went later the next day the workers were very kind I recommend!
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April 2024 by Corinne Mcmahon
The staff at this location is wonderful! They were very helpful and playful with the other guests (who were children and not full grown adults) and then also made sure that our experience was magical and meaningful. Thank you, ladies!
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December 2023 by Kate McBurney
Took my girls to the Springfield, PA store. They got gift cards for Christmas and have never been. They had a BLAST! Andy was WONDERFUL!!! Funny, helpful, patient. Great first experience for my little ones ❤️
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December 2023 by Nazid 60onMe
Very cool outing for the kids
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October 2023 by Tiffany Farrell
Quick, fun and easy with 3 kids and 2 families before us.
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October 2023 by Bloreanqueen
My princess lovedddddd it and the staff is amazing ????
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October 2023 by Mike Wean
Great fun for all ages!
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April 2023 by Nikki Henry
Such a cute experience for little girls. The staff is great and good with kids. My little one loves her build a bear!
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February 2023 by Dalten Stone
One of the best experiences I've had in a long time. The store is still in the amazing classic style. It is very spacious and well maintained.
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January 2023 by James Brady
The staff were super friendly, attentive and helpful to the kids as they constructed their stuffed buddies. They were not pushy at all will upsells, though there was no need as the kids went crazy on their own. Lots of fun for the kiddos.
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December 2022 by Lisa Gualtieri
My daughter made her first Build-A- Bear here a few weeks ago and she absolutely loved it. The employees were so kind that when we went to see Santa this week my daughter asked to go to Build-A-Bear. She was sad that the guy who helped her the last time wasn't there; that's how big of an impact he made on her. The staff is always so kind and enthusiastic. They take the time to actually engage with the kids and make the experience one to remember.
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December 2022 by Cashae Star
Let me start by saying I haven't been to build a beer since I was about 18 years old my old boyfriend took me to Build-A-Bear for our first date I love bears and he allowed me to build my very own beer so it was very special when I took my son to build a bearand he really really enjoyed himself.
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November 2022 by Alicia I
Wonderful experience here. The employees were very busy but remained patient and caring with the children.
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November 2022 by Leah Ippoliti
I love Build a Bear i’m a collector and a regular at this store. This location has unpredictable management often having the store closed at random times. Not having enough staff or even rude staff! They are having trouble getting and hiring new staff. I don’t blame them with prices around $30 a bear I think these employees should be paid more! They also are also unable to put new bears and stock out fast enough because of the staff issue. I’m waiting up too 2 weeks after a release date to get certain things in person. I have also have been denied ordering stuff online in person several times even after being told to do so at the front for the free shipping?! I also always have to remind the employees to put my email in for the rewards points and to get my bears birth certificate at checkout. The staff also does not know much about the product itself and cannot answer my questions very well. I asked when the 25th anniversary Hello Kitty would be back in stock and the lady said that they are limited and would not be back?? They only had been released a few days before…believe it or not the Hello Kitty was restocked in the next few days. I was most upset today, the in-store release of the axolotl I nicely asked the lady at the front if they had gotten it and she said they had it in the back and they will be put out next week. Why am I not able to buy this bear on release date after being told it is at the store by the website and by staff?? I hope they stay open even with the staff struggles and get this sorted out.
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November 2022 by Cynthia Blackwell
I really enjoyed myself, the young lady was very knowledgeable respectful and kind personI'm not a little person but I will be back because I am wishing for a philly build a bear like the eagles build a bearThanks so much for a wonderful experience
