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September 2024 by Elsie Hopkins
Michael really knows what he is doing. Will not quit until he finds the problem and how to fix it. He works diligently to succeed. If all technicians were as dedicated as he is, how great that would be. Also he is polite and respectful. Good man!!
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September 2024 by Daniel Chronister
Not the customer service they once had. I’m stuck with a $3,000 refrigerator that doesn’t get anywhere near as cold as it is supposed to, but I can return it if I pay 600. Even GE was surprised at their poor customer service.
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September 2024 by Larry Wagner
Fast and very knowlegable
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September 2024 by Carrie Lang
I had an old Maytag Washer; has been repaired a couple times as it is old . Well, it finally started breaking down last week; no complaints as it was 16 years old . I went to Miles the very next day and purchased a new one ! Phil reviewed my options and I purchased a new Whirlpool . Phil said machine could be installed the very next week. Gary came out today and his assistant.. both very nice. Gave me “ how to use” instruction set up ; gave me some suggestions such as keeping an eye on the washer hose to replace in about three years. I also purchased an extended warranty as I have with all of my home appliances, however purchasing one through Miles ? So much easier to navigate and you always get a top tech. Third party extended warranties can be difficult and frustrating to navigate through sometimes . In summary, great friendly and knowledgeable service with a smile . Miles is a great local business that has been in Shrewsbury a long time .
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September 2024 by Tonia Little
Miles Appliance’s customer service is wonderful! The service technicians and delivery guys are very courteous and polite. And, we love our appliances!
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September 2024 by Kevin Ford
Great communication. Our washer was under warranty and they handled everything. They had the parts and we back out to fix the washer exactly one week from the initial evaluation.
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September 2024 by Wendy Taylor
I would highly recommend Miles Appliance. The professionalism of the staff from the time I purchased my Jennair Cooktop to installation, the process was flawless.. I can’t say enough positive things about Patrick..He was absolutely AWESOME to work with he walked me through the process step by step he made sure I had all the information I needed to prepare for the installation date… He always made himself available to answer any questions I had. I would definitely purchase from Miles again
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September 2024 by Kathy Amrein
Mike was friendly knowledgeable and extremely helpful. He took the time to walk me through how to set up my Jen air oven with my internet. Thank you for a job well done Mike!! 10/10 service!!
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September 2024 by Mary Lauver
Our old dishwasher, which had originally been purchased from Miles Appliance, developed a leak. Dave from Miles checked it out and was able to quickly diagnose the problem. He told us what it would cost to repair it and we decided that it made sense to replace it. I called Phil at Miles and purchased a new one. Jeffrey and Tanner installed it in about an hour. We are pleased with the entire process and would recommend Miles Appliance to anyone who needs an appliance.
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September 2024 by Michelle Cole
The whole experience with Miles Appliance was great with both picking out a washer and dryer, and delivery. Everyone was so helpful.
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September 2024 by Kristine Pinto
My dryer broke and they came fixed it and the timing matter.
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September 2024 by Kimberly Stermer
Few miner issues with first delivery. Stove was damaged and had to wait a week and a half for new one to be delivered. Also first delivery guys would not hook up water line in new fridge so had to wait till they brought new stove to have waterline installed. Then one grate was forgotten with new stove so was told that will be dropped off when someone is in my area. I give it a week till I call about that.
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September 2024 by John Gray
The technicians who came to my house to do the repairs were very knowledgeable, courteous and on time.
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September 2024 by Valerie Busick
Miles Appliances was quick to get me on the schedule and diagnose the problem. They got the part in and had our range fixed and good as new by the next week! Highly recommend!
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September 2024 by Robyn Smith
On time, efficient, careful - got the job done quickly! Answered my questions about the all in one washer dryer I purchased. Great experience!!
