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December 2023 by Jane Reese
They are terrible. Waited over an hour and still no one answered my call.
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December 2023 by Megan Fitzwater
We get packages delivered to our front door all the time, multiple times a week. Yet, any time we order something that needs to be signed for, no one comes to the door and they just update the tracking with "delivery attempted" or "unable to access property" or literally any other excuse. Our front door isn't inaccessable for all the other packages we get, so someone just doesn't want to do their job. How is it that they can get out of the truck to come to the front porch and drop a package, but when it needs to be signed for they just drive away? What's the difference if you get out and walk to the front porch anyway for literally every other package? There's never any "delivery attempted." They see that they have to physically come to the door and wait the 3 seconds it takes me to get to the door so I can sign for the package, and they just mark down some excuse as to why they couldn't deliver it. Then I need to take time out of my day to drive to the post office and pick the package up myself because they don't attempt to deliver it again. Just do your job. They NEVER come to the door when something needs to be signed for. Don't say you attempted delivery when I literally watched you drive from the neighbor's mailbox to ours, sit in front of our house for a minute, then just drive off. You didn't attempt anything, you're just lazy.
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October 2023 by Omar Calderon
I had some packages delivered to my address camera picked up the woman throwing them on the porch like It was trash SMH could have broken my package
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October 2023 by David Rohlic
How hard is it to read address numbers? All the time either I get someone else's mail or they get mine and sometimes the address isn't even the same street. How can your workers be so stupid, all you have to is deliver to the right address, maybe you guys should hire former pizza delivery drivers they would have a better map of the city than your workers now
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September 2023 by Eamonn Orr
The woman at the front window is the rudest government employee I’ve ever encountered in my life. When I asked for a pen she loudly said to another employee “guess no one has manners anymore.” Then a couple walked in behind me and also asked for a pen and piece of paper and she laughed out loud and said “see what I mean?” Judging by the other reviews on here this woman is an ongoing problem. The fact that she hasn’t been fired yet tells me this branch has terribly incompetent management. Fire her since she hates doing her job interacting with the public so much!
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June 2023 by Chris B
There's a lazy elderly woman working here. She will not go above and beyond to serve you. She does the bare minimal. She seems casket ready. Fire hire!!!!! This place was better without her there. She always has an attitude as if she's having a bad day every day. I go in that post office happy and always leave with the devil in me because of her. Next time I'm going to record her and post her all over social media as the post office Karen. Saw her mistreat an elderly gentleman also today.
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June 2023 by Tanya Dee
The old lady in the front is a real nasty rude lady. I felt like dragging her through the front window for being so rude. She's lucky I had my kids with me. The manager has no backbone at this location and let's her deal with the public however she feels. She should retire if she's so miserable working for the post office with the public.
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May 2023 by Kali Clark
Rediculios I won't get my mail for days and get my bills a day before their due, now been waiting on a package and my update says basically no one was there when their is multiple people and the mail person hasent even driven by!!!!! Can't even go to the post office for it because some mail person might have it and they won't tell me where to find this person!!
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March 2023 by Gia Noa
First time I call they hang up 2nd time I call it’s ringing for so long this is ridiculous man
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February 2023 by Daryl Barrett
I guess that the west scranton post office doesn't really care that they have carriers that are on their phones arguing and or fighting cussing to where everyone can hear It. I was out walking today in the area of Lincoln and JacksonThis guy was cussing and carring on. I tried to call the west side post office but no answer. Par for the cours.
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February 2023 by Austin Stephenson
Mail is never on time or not at all, phone just rings and rings. People there are useless
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January 2023 by Anthony Ross
Lost my package and the carrier said that he doesn’t know if he might have delivered it else where. I’ve called a few times and waited on hold only for the call to disconnect every time. They can only say that it was delivered and left at a door, their is no accountability at this location. I would recommend using FedEx or UPS if you really want to receive your packages.
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January 2023 by Wolf Danielle
This is the worst Post Office I have ever had to deal with the so called manager Or supervisor or whoever he was was very inconsiderate very rude and basically just hung the phone up in my face. I had a very important check coming in the mail I called when they 1st opened and kindly asked them to please hold my mail in the office so I could pick it up and he told me I was not going to get special treatment and it was not his problem he needs to be fired he should not be allowed to work with the public's personal mail. Then refuse to answer the phone so that I could get his name and file a formal complaint but that's OKI still filed my complaint and I hope that he gets fired
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December 2022 by Jamie Myers
I personally haven't had any issues with the staff or delivery people, however the hours are less than desirable. The sign in the window says 8 am open. 6 inches to the left it says due to staffing shortages they open at 9 am. So basically you prob won't get your out going mail on the truck in time to go out the same day. I put a request into Google to get an edit. If it still says 8 am, don't belive it and waste your time going there till atleast 9 am. Mind you they close in-between hours also at times so it's hit and miss.
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February 2022 by MiyaReacts
These people never answers the phone ,they lost my mail and I’ve been trying to get in contact with the office for weeks, a lady answers 1 time & says “west scranton” then hangs up in my face , what
