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January 2024 by Ryan Tierney
Mike and Tony were phenomenal!!! Can’t thank them enough for the amazing installation in subzero temperatures!! Highly recommend them!!
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December 2023 by kevin szeles
Had a great experience from start to finish with Pella of Scranton. The rep I dealt with walked me through all the options, half of which I didn’t even know existed, and guided me to a decision that I’m very happy with. Everything from measuring, ordering, delivery and install went perfectly smooth.
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December 2023 by William Rowe
Pella installers, Mike and his partner, did a wonderful job, completed the installation in a fraction of the time, and were a pleasure to work with.
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December 2023 by Matt Jurnak
This was without question the worst experience I’ve had with a construction company. Due to faulty products from the factory, inattentive work crews, and absolutely awful communication it took Pella 10 weeks to correctly install 9 windows. The installer incorrectly installed 5 windows and had to redo them. They scheduled 4 different times for us to be home for them to finish the job and then simply didn’t show up. No call, no communication, just didn’t show up. Then when we would call the next day the office manager would apologize for him being backed up and schedule another time. Now a min to later I’m still finding shards of metal from him clipping the metal casing and not cleaning it up. I left messages with Michael Anderson, the district manager, through his phone number as well as the office manager and never received a return call. I also requested his supervisor call me and again never received a response. The only regular communication I did receive was their billing department contacting us like clockwork to pay for work that wasn’t actually completed. I would, without question, advise anyone looking for window installation to look anywhere else.
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December 2023 by James Stage
Scheduled for an in home consultation For replacing some windows. Went over all our different option with our salesperson Erin. She explained everything in detail and everything we should expect and even our timeline. They ended up being almost half of what Anderson windows was. Ended up signing contracts and putting a deposit down that night. Fast forward to our install. Our installer Bruce was incredible and his attention to detail and cleanliness and respect was absolutely incredible. We needed 2 days for our install of 8 windows and on the second day. On the 2nd day we were so happy with how everything looked and the professionalism, we ended up having Erin come that day to get a quote for the rest of the windows in the house even while they weren’t finished with the first project. We requested that Bruce be our installer again because of the amazing job he did, and that is exactly what they provided. Extremely happy with the entire process and pricing. Doing every window in our house was less than what Anderson wanted for the first project alone. The quality and professionalism cannot be beat by this team.
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November 2023 by Sumi Durant
Thank you Ian, Pella Windows & Doors of Scranton. Enjoying my windows.
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November 2023 by Jester Section08
No pressure on the sales, thorough explanation of what to expect, and patience with our decision making process, Ian did a great job on that side of things. Thumbs up!The install went smoothly. Geoff and his partner were able to overcome a small issue with my structure and installed a beautiful new door, side lights and storm door. We are very happy with the overall result. Pricey of course, which is a concern for anyone, but I have to admit we ended up with a very well installed door, exactly how we wanted with little to no hassle. Thats worth something on its own.
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November 2023 by Ryan Driscoll
Erin was great, very informative. Made us feel confident about our decision to purchase. Also loved having her pup Kona their, she was also great.
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September 2023 by Allyson Leskowsky
The only good thing about this company was the Salesman. The installer was horrible. Was supposed to be there between 8-9 as I had to make sure my mother could be at the house. I had to call the company @10:15 for them to “find him”. He showed up at 11:00 with his girlfriend (shorts and makeup) and with an attitude problem that the window AC was not removed. How was I supposed to know that? He needed an assistant with him as I thought that was what most installers do. I was told this project would take 1 day. He then went to lunch and quit at 3. Therefore, he had to come a second day and I had to have another person to be at my house. He put in 3 screens with holes (he didn’t even tell me) but did say they didn’t give him enough caulking for one of the windows. So next date was a whole 4 weeks away. I had someone at the house waiting at 8 and I got a call he called in sick. Same for the next day too. Finally, after I complained to CS enough they scheduled for 2 weeks later (they initially said 3 weeks). He comes an hour later than the 3 hour window given( but did call me) and only brought 2 screens .ughhh. And did caulk. Now I see he used my indoor step stool (brand new!). And got mud all over it!! Don’t they even bring their own equipment!!?? I only gave 1 star because I liked the salesman. Otherwise, if would have been 0!! Go to Anderson !! I hear they are great!!Service: General window replacement
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June 2023 by Joel Kohlbusch
Nice place to deliver. You'll have to park on the street and wait for an open dock. They look like they've got 3 docks total and only unload from one.You'll back in off the street, which doesn't appear to be too busy, but there is traffic to be aware.
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May 2023 by earl woolard
Great products and the best customer support.
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December 2022 by Michael McDade
I had great customer service from the initial rep's visit for the product review & quote to the completion of the install. The windows look great, and I can't wait to start saving on my heating.Service: Vinyl window installation & replacement
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September 2022 by Elena Myers
Totally unprofessional. Order wrong. They put in the wrong windows. Ordered double hung that did not pull out to clean because we have shutters. Sales rep who came to house did not tell us they only sell double hung that pull out to clean. Sales rep asked us specifically did we want pull out windows for easy access to clean we said no. He put the wrong order in. It's called deceit. My husband and I are senior citizens with ailments. Then the person who came out to fix the horrible screens said when you open window to clean then put your hand here adjust this part of window so the screen closes right with the window. Now, for thousands of dollars pella and their dishonest sales rep. Are snobby when they do lousy work. The screens were not put in windows properly because the screens should have been set in windows before windows were put in. They sent one man for a two man job. Spare your self go with renewal by Anderson.
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July 2022 by Tom Casey
I have an older sliding patio door. They have mini blinds between the glass panels that are attached to the inside glass panel and come out with the panel. Well the string that raises and lowers the blind broke. Should be a minor problem, right! Oh no.I thought that since I could not find a way to disconnect the blinds from the glass panel without breaking something (nothing on You tube) I would bring them to the local Pella dealer.The only person I was able to talk to was a receptionist and all she could come up with is that I would have to order a new panel or have a repair guy come to my house.
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June 2022 by Byron N.
It was going to be six months to get the high-end Pella windows we ordered. That became eight months. Now it's nine months. Who knows when our house will be weather tight, secure and habitable. My son-in-law ordered high end Anderson windows and received them in six months. If you have a choice, buy Anderson windows. Very frustrating! One week later --- As requested we sent our contact information via email (confirmed received and read). No response. It appears to have been an empty promise on Pella's part.
