November 2021 by James Klomdike
I ordered new windows from Pella.. at first I thought whatever, the salesman Jim stumbled through my home talking to himself.. waving a tape measure around.. I tried to call the service department but was quickly ignored by them.. after getting the measurements, and the windows finally arriving... they sent a herion addict to install them... I'm a 65 year old man, and this clown was asking me to help him lift windows into place! The guy stumbled through my home.. constantly asking where my bathroom is at? I tried once again to reach out to the office... my call was ignored on the first ring... also none of my windows actually fit properly... Pella is the worst computer I have ever dealt with.. there professionalism is at an all time low... they ignore customer needs... and have an awful service department.. I would have been better off ordering from home depot and posting a Craigslist ad!Service: Window installation
July 2021 by Philip Gruber
I rarely, if ever write reviews. But this situation warranted it. We chose Pella Windows over a competitor, not just because of price, but because they offered more choices. More designs and more colors. Working with Brent Sims could not have been easier or better. He took the time to explain all our options and listened to us about what we wanted. No strong sell at all. Bingo, it was done. Although initially we decided to pay outright, we couldn't turn down the offer of 0% financing. Easily a done deal. We were also away for 5 weeks having our general contractor do repairs and paint inside the house. Top to bottom, The Pella installers worked with my “Contractor’s" schedule and never got in the way. We returned to see beautiful new windows all finished. With the removal and cleanup of the old windows you would never know anything was done.The GOOD news is we are very, very happy with the whole process, beginning to end.The BAD news, these windows will last a lifetime for me and will unlikely ever have to be replaced.Thank you Brent & PellaService: Window installation
July 2021 by Kristen Moyer
I scheduled an appointment seamlessly. The adjuster/sales person showed up about 2 hours late. That didn’t even bother me, stuff happens. What bothers me is calling the office and then telling me they cant give me my quote and only the adjuster/sales person who came to the house could because he doesn’t have access to my file. I said well he isn’t responding and hasn’t since he has been here.what bothers me if having to follow up with two text messages and two calls to the adjuster/sales person, with NO QUOTE. What bothers me is a third person who followed-up via text to see how my experience went and if I had any questions? Told them still did not receive a quote. It’s been three weeks. I’ll pay more and go with Andersen windows. Save your time and aggravation - AVOID this place.
April 2021 by Anthony Dispenza
Never had a bad experience before would recommend 100%
November 2020 by Drew Bubser
Showed up when promised and adjusted all the doors as needed. Good service.
November 2020 by Viss Pinegar
Josh gave me great helpful service with a smile! Pella customer for life!
September 2020 by Martha Jones
My Pella window appeared cloudy and I thought it had to be replaced. I phoned the local Pella store and spoke to Brenda. She was very helpful and sent videos on cleaning my window. I am so pleased with my window. My living room looks so much brighter. I would recommend Pella windows for the quality and service.
September 2020 by Ian Barnes
Ed Hodzic, the Pella tech was very responsive, professional, and helpful. He solved our problem quickly and efficiently, left zero mess and I didn’t have to wait around all day for a repair! Love it.
August 2020 by Stephen Walters
Their business process is confusing with wrong info again and again. But the installer was very professional, courteous, on time and did an excellent job.
August 2020 by Mary Erk
Our Pella Technician Ed Hodzic arrived on time, was very friendly and professional. He was efficient and knew exactly how to fix our doors and locks. He also wore his mask. I would highly recommend using Ed.
August 2020 by Dominick Trombetta
Our repair technician, Ed Hodzic was tasked with repairing a handle lock mechanism that was sticking. He was polite, courteous, and professional through the entire process. He was able to effectively and efficiently repair the sticking mechanism within a short amount of time.
August 2020 by David Bushberg
Geoff came out to our house and helped us measure out windows and advised is the best way to install windows at our unique block and stucco house. We were just about to give up after trying many different companies and being disappointed with a lack of information, high prices, and confusion as to what the costs include. Geoff Was very professional and helped us with questions we had and gave us information on multiple options that we had available. Hopefully I won’t have to install any more windows for a long time but if I do I’m sure I will be using Pella Windows and doors again.
August 2020 by John Herring
Josh Pugh ,has been a great rep.
August 2020 by Tina Heller
Ed Hodzic was great, replaced window quickly, very professional. Showed within timeframe. Pella has great customer service, everyone from person on phone to service was amazing to deal with.
July 2020 by michael gray
This was my first experience dealing directly with Pella. I filled out a contact form on the website and the Pella team reached out to me right away to acknowledge my request. My sales rep, Brent Sims, reached out right away and we discussed what I was looking for. He gave me options and sent me drawings of my window. He was absolutely wonderful to work with and would recommend him to anyone looking for doors or windows. Our new picture window looks absolutely amazing and we have gotten so many compliments on how it looks and quality.