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June 2024 by Robert K
Borderline laughable "customer service" from the manager/business. I spoke to an associate on the phone about purchasing some irregular natural stone to use on a small garden step stone project, who told me that they have plenty of options and I would be able to pick from stones and pay based on their square footage. Upon arriving later that same day, I watched a large bald man sit in his office playing on his phone, while I waited at the counter for a solid minute, before coming over and asking me what I needed. I told him that I spoke to an employee this morning and wanted to purchase a few Idaho courts pavers -- and since I only needed less than a dozen stones, I would need to ensure I'm getting pieces of stone that are big enough to step on. He proceeds to tell me that customers have no choice in picking which stones meet their need from the pallet and his guys would give you whatever pieces they wanted to off of the pallet. Thinking he was joking, I told him that might work as long as I'm not getting shards of stone when I only needed a few decent size pavers. This guy actually goes as far to pull off a small fragment of stone from the pallet and tells me "this is what you'd get," whether I like it or not. At this point, I realize he was not joking -- and obviously walked out. Trying to help a local business instead of a big box garden center was a mistake in this instance.
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December 2023 by john bredell
I am new to Pittsburgh and found Magnotto and Sons on Google. I could not be happier with their work. Cathy was great, helping me pick a slab. Jake Magnotti came out and measured and the installers were punctual, polite and skilled. I recommend them without any hesitation.
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October 2023 by Carole Munn
My granite is beautiful! The quality of the product and the customer service is outstanding. Cathy was so helpful and professional.
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August 2023 by Muffin Button
We were lied to. When we first came in, a lady said they don't cut stone and that they don't know anyone that does, telling us to just look around outside and hope for the size we need. All of this, to be told by a man that they can cut it to any size we need, as long as we tell the lady who said, just moments before, that they don't cut.Needless to say, we just left and we have no intention of going there for what we need.
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May 2022 by Dan Cook
We used Magnotti for our countertop replacements. They were very Proffessional from start to finish. They directed us to a warehouse that they work with that had MANY slabs to choose from. They were on schedule and communicated well with us.
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October 2021 by mark samila
Very helpful
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September 2021 by TA
Such bad work. I highly advise you look elsewhere. Employees are also very rude.
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December 2020 by Brien P. Murphy
My quartz countertops were installed 2 days again and to say I am impressed would be an understatement. Form the initial visit with Bill and Kathy at the showroom until the final install by Jake and Joe Tuesday afternoon everything went smooth and without a hitch. Although there were some minor delays due to what Covid has sprung upon all industries, the communication was always clear and concise. Many thanks to the entire Magnotti team for a job well done. My family will enjoy many great times in the new kitchen....
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October 2020 by julianne c
This place is awful. Probably the rudest people I've ever met. I found a much better place to get my work done and at a more reasonable price.
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October 2020 by T
Such bad work. I highly advise you look elsewhere. Employees are also very rude.
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October 2020 by jillian l
Bad selection and their work is not up to par.
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August 2020 by Thomas White
I can"t say enough to express what a fantastic job these people have done! The quality of workmanship is just as fine as the customer service! Congratulations for being excellent!
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June 2020 by Josh Slater
Lots of stone to pick from for fireplace veneers and mantles
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October 2019 by Virginia Kleist
Excellent firm to do business with- highly recommend. Quality job, very professional company and reliable.
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January 2019 by Valerie PEDDICORD
Perfect place for granite, marble and every stone inside or outside.
