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October 2024 by Robert Visco
Great store great employees
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July 2024 by Gabriel Maine
The staff and management are great to deal with. They will not push you to buy anything you don’t want or need! Great love for the outdoors and knowledgeable on everything fishing!
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June 2024 by Justin Leidy
Recently I broke mt 10" for 2wt Orvis Recon nymphing rod as a result of an accident involving the roof of my automobile. Devastated, I took the once beautiful but now pitiful fishing rod to my friends at Orvis Pittsburgh and retold the upsetting tale to the very last detail.
Robert, the store manager, took detailed notes on the unfortunate incident including the specifics on the damage sustained. He explained that he would provide the warranty department with this information and send my fishing rod in for repairs.
During the weeks that followed, I regularly checked in with Rob, the fly fishing manager, about the status of my fishing rod and repairs. I am positive that my inquiry was quite annoying, but I was genuinely missing my fishing rod for it was the one that I was not only fishing the most this early season but also fishing the best. He communicated with the warranty department providing me the updates.
A few short weeks later, my fishing rod arrived at my doorstep with a notice of the repairs made. It appeared flawless and was ready to get back on the water! I was absolutely thrilled.
In my opinion, Orvis makes the nicest fly fishing rod on the planet. I should know, for I own four models used for various applications. I prefer each one of my Orvis rods over a variety of other high-end brands that I own. As a matter of fact, I have not fished one other brand of fly rod this season, and I am many hundreds of fish deep at this juncture.
I am an Orvis fishing rod fan for life! Not only because they are an aesthetically beautiful and functional tool, but also because of the top-tier customer service and warranty program. Orvis stands by their products because they are confident that they are the best in the industry. And, in the retail market, there is a whole lot to be said about that.
Thank you Orvis!
Justin Leidy
Dark Skies Fly Fishing Staff Writer
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May 2024 by Don Kaczka
Always a positive experience at the Mt Lebanon store!
I was there yesterday and Rob took great care to resolve 2 big issues I had on a recent trip. 1: a broken tip on a new Helios rod. 2: a pair of waders that I managed to tear in the buttocks in 2 spots.
Rob, in fishing, is a great guy (as is the store's whole staff) and is wonderful to deal with.
Five stars for Rob!
This store is great, as is Orvis!
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May 2024 by Peyton Smith
I am a new fly fisherman with no experience and had so many questions about the sport. Both Robs were extremely helpful in helping me get set up with everything I needed to get out on the water. They answered any and all of my questions and even went as far as telling me should I have any questions ever about anything fly fishing to give them a call anytime or stop in. Definitely made a customer for life. I look forward to going back for my fly fishing 101 class!
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January 2024 by Chris Hunter
Love Orvis and this store is great! Glad I don’t live closer or I would be broke.
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December 2023 by Annja F
Wonderful store- husband loves to fly fish. Clothing is beautiful and durable. Staff is very knowledgeable and kind- they have always helped me find wonderful gifts for my husband and our dog. Love to shop there.
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November 2023 by Cayden Calvert
Most helpful crew of workers you will meet. They’ve saved my fishing trips a couple times with last minute gear fixes etc…
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October 2023 by ahmad hussein
Amazing service
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October 2023 by Danny Kolat
I’m a frequent shopper at Orvis and everytime I am in there, I am always greeted and everyone is always so welcoming (being a new fly fisherman) every employee in there has been very approachable weather it’s questions about fishing, products, or even if clothing fits right or not. Recently Rob was able to help me get an item replaced as it was defective and even followed up with me after leaving the store! One of the best places I go to shop and why most of mt wardrobe and fly fishing gear is orvis.
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September 2023 by Laura Perenic
My friend I got lost in Pittsburg traffic and we came to mall to get coffee and decompress. At the Orvis store we met two helpful staff members who gave us directions and saved the day. We were able to reach the trolley station which took us into town. We avoided the traffic and got dinner. They even guided us to a stop that would let us out right neat a funicular train. Our day got a whole lot better just from going into Orvis. Thank you so much.
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August 2023 by James Poling
Some of the best customer service I’ve ever dealt with! Not usually one to ever complain but I ended up having some issues with a Clearwater rod which they helped me resolve! Eventually I had another problem with the rod piece fitment which they took care of on house. Really couldn’t be happier and think it shows how great of a brand orvis is. Very pleased and will only ever buy orvis stuff from here again.
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July 2023 by Scott Eisner
Rob and Gary are very attentive to my needs and very knowledgeable! The store is always immaculate and customer service is second to none!
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June 2023 by Nicholas Krayer
Nice store with helpful friendly staff.
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April 2023 by Sherri Vizzuett
Super helpful staff. Lovely packaging bag and tissue for a quick gift. Quality merchandise.
