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September 2024 by Lando Survey
Terrible terrible place to shop. Put your business somewhere else.
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September 2024 by Eric W
As many others have stated, the customer service in this store needs some serious improvements. I visited the store for the first time to take advantage of the “Renew Take Back Program”. I followed all of the instructions listed on the North Face website and the staff were totally clueless, and instead of taking the time to find out how to further assist me they simply just told me that the program no longer exists. I showed them what was on the website and they dismissed it completely. Hopefully something changes at this store, but I will be in contact with customer service.
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August 2024 by Monét
The energy is so stiff and uptight in this store. Staff needs to pass a chill pill, relax and make this store more welcoming. As much money as consumers spend on north face items. Be Foreal.
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July 2024 by Joe McCright
Some sales people are great; others … not so much.
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June 2024 by Siham Hayane
Pleasant shop and friendly and very helpful staff.
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April 2024 by Patrice Pinckney
Good customer service the workers make you feel comfortable while you're shopping all well satisfaction all around
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February 2024 by Bob G
Terrible customer service. Truly unhelpful, unprofessional, and condescending. They had an item shipped to their store for me as they didn’t have my size. It showed as delivered but when I came to pick it up they weren’t there. I needed this item for a trip the next day. Instead of offering to help they told me it is my problem and I needed to contact the shipper and they weren’t giving me a refund FOR AN ITEM I NEVER RECEIVED. Very rude through the whole process.
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February 2024 by Armando Pereyra
Good prices quality
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January 2024 by Micah Nelson
Not sure of his name but there was a manager there that treated me like complete garbage. I didn’t have a receipt and he was absolutely unwilling to look up my information to help me with a return. Short, brunette man with a horrible attitude. It wasn’t until we requested a different manager that we were able to resolve the situation. We were able to look up my phone number and email and find the transaction. Incomprehensible that a system falls to pieces when I can’t find a tiny piece of paper, not to mention that I would be treated so poorly. It’s a return, not some outlandish request. Either way, I’ve had great experiences at this location in the past but this man makes me really think that either he’s in the wrong industry or that I probably will just shop online from now on. Truly a shame.
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December 2023 by semaja M
They don’t answer the phone at all , I been calling since they opened just to ask a question about my order that was shipped there an I can’t get nobody on the phone .
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December 2023 by Sonya “SaanHoudini” Hooper
Wow they didnt look out for da little people either. One Coat finally but, No Comfort in replacement or refund
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December 2023 by Shahid Ahmed Siddiqi
It has wide collection of jackets, I visited there but unfortunately I couldn't buy because some reasons but I will definitely visit this place again.
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November 2023 by Anwar M Hossain
My experience at The North Face store in Philadelphia was exceptional. The thermal jacket I purchased surpassed expectations, offering both quality and warmth. The store itself exudes a welcoming atmosphere and is well-organized, making the shopping experience pleasant.
The employees at The North Face were not only knowledgeable about their products but also provided excellent service, making the selection process easier. Their assistance and friendly demeanor added value to the overall shopping experience.
The store's layout and presentation were conducive to finding what I needed efficiently, and the quality of the products, especially the thermal jacket, was impressive. For those seeking reliable outdoor gear coupled with a great shopping experience, The North Face in Philadelphia is undoubtedly a top choice.
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November 2023 by Anwar Md Hossain
My experience at The North Face store in Philadelphia was exceptional. The thermal jacket I purchased surpassed expectations, offering both quality and warmth. The store itself exudes a welcoming atmosphere and is well-organized, making the shopping experience pleasant.The employees at The North Face were not only knowledgeable about their products but also provided excellent service, making the selection process easier. Their assistance and friendly demeanor added value to the overall shopping experience.The store's layout and presentation were conducive to finding what I needed efficiently, and the quality of the products, especially the thermal jacket, was impressive. For those seeking reliable outdoor gear coupled with a great shopping experience, The North Face in Philadelphia is undoubtedly a top choice.
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October 2023 by Latanya Mcdaniel
Great customer service!
