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“Stopped in to grab a cigar from this gem of a Brick and Mortar unfortunately, I'm not a local. I couldn't have been more pleased with the selection, service and knowledge... In the famous words of Schwartzenegger "I'll be back!"”
“Great prices for great products. You're not getting cheap glass here, this is quality products and a knowledgeable staff. I talked to Chuck, he was very friendly and let me pet his beautiful dog. I got a stem for the same price if not cheaper than I would have online. Didn't have to pay shipping and didn't have to send it back for arriving broken. Support local businesses.”
“I felt like getting a cigar. Walked in, and was promptly welcomed. I said I was just looking and Shawn proceeded to take about 10 minutes to help me out (he appreciated my Darth Vader ring tone.) A Perdomo and a chocolate infused cigar in my hand(don't judge?♂️) up to the register, and I am a happy customer. Highly recommend.”
“Definitely deserves 5 stars. I have an older vape that is apparently hard to find coils for especially now that I can't order them online anymore. This was the 1st place I have contacted and went to that actually tried to help me with finding a coil that works and finding the brand/types of coils that might work until I can find and buy a new vape similar and to my liking. "J" is very knowledgeable about all this stuff and went above and beyond to talk and help me out on his day off. His sister at the store, as he wasn't in today, also went above and beyond to help me try to find a coil. She was so nice and didn't even get annoyed by me (as I felt I was annoying ?) but instead she was friendly and chill and kept on trying. In my recent experience with vape shops, they would immediately shut me down with this situation of mine and questions or were short or tried to sell me some other vape instead of trying to help me "get through" to where I know which vape I want and am able to buy it (as I am one who likes to research and ask questions before I buy anything). Also, I have been to and talked to a few places where employees seemed to have little to no knowledge about the questions I asked about vapes, which is very important as how complicated some vapes can be, yet pretended to know and i found out later that they were wrong. I had the complete opposite experience here today talking with J and in the store with his sister. Another thing is how much it means to me when an employee is honest and says that they aren't sure about something and that I should come back and talk to "so & so" instead of changing or avoiding the subject or telling me just to "buy this" or giving wrong information. I experienced this honesty the 1st time i went here to buy juice and had a complicated question that the employee didn't know the exact answer to and didn't want to give me wrong information and told me who to talk to which made me immediately think highly of this place and respected the honesty. The customer service is beyond amazing and I will be a returning customer from now on. I will recommend this place to anyone who asks where to go here on out. I felt like I mattered and was heard and was respected and not brushed off or like i was a nuisance with my questions and my coil issue. I cannot express enough how pleased I am by the customer service and patience and kindness and friendliness and honesty and knowledge and willingness to help and not just trying to sell me something else right then and there. This quality of service is hard to find. Also, J ordered the coils that I need to last me until I decide what to do about this older model vape. Amazing!”
“i’ve been going here for almost 2 years and this is the greatest spot around. i’ve become super close with the store runner ummi sweetest guy you’ll ever meet works every day 365 days a year to support his family 10/10”
“Wonderful cigar shop with a cozy lounge. Nice selection of cigars and great customer service. Tony is happy to help you select the perfect stick to suit your palate. I had the Drew Estate Java. Yes Drew Estate was in stock!”
“Never had a bad experience at Hitz..Matt has a nice shop with reasonable pricesMakes some great pieces as well. I got a nice one that looks like a Van Gogh!And you all should Van Gogh down to Hitz for all your smoking needs.”
“Staff is always friendly and courteous. They work quickly. Store has a rewards program. I usually go in for Turkey Hill teas, incense, and Penn Twp bags. Versatile little shop that's easy to get in and out of.”
“Quiet atmosphere up to date skills machines and a money machine to pay out winners instantly . Also very cheap prices on certain brands cigs and store rewards program also can save ya a few bucks here and there”
“This place is my local smoke shop. This store is awesome, the staff are super friendly and knowledgeable, every product they offer they have a variety of choices, and they are constantly adding new products at extremely reasonable prices, and they ask my follow up questions when I come back after trying something new. Love this place, I would recommend them over any smoke shop in york County.”
“This vape shop is great for economy line vapes.
I’m not saying this is bad as it fits the budget for everyone.
The staff is knowledgeable about the products they carry.
The staff is very friendly.
This is why I give 4 stars.
The reason for not giving 5 star is because they don’t have the better quality vapes. They lack knowledge of those better vapes.
Again not a big deal because they don’t sell them. You can’t expect them to know about them.
I do like the vape juice that they recommended.
I will be back because of this but unfortunately I have to go somewhere else to get supplies for my mods.
Overall I’m satisfied.”
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“Outstanding place and employee's are the greatest and they go above and beyond for their customers....I'm a lifetime customer and going back is worth it”