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January 2024 by Zoraida Viera
The front desk receptionist was really friendly and the person that deals with the insurance part was nice as well. She took the time to explain to me in detail what my insurance pays for. Also the Doctor was friendly and shared a lot of good info about my issues with my tooth. Although you must have patience to wait. It's worth it when you have a good doctor. Thank you all for a great visit experience!!
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December 2023 by kristina estrada
I’m very disappointed for this office as dental practice and the company overall. As someone who just moved to the area, I had to find a new dentist. I have never had this experience anywhere I have ever lived.So I came for a yearly check up in August, didn’t have a good experience and was told that I would not get a cleaning. I didn’t complain because I try not to be a complainer.Then in December I have some major tooth pain and I called and asked to be seen hopefully soon. The pain is so severe it is impacting my ears. I’m told They don’t have appointments for a little over a week and they don’t hold emergency slots for patients. I was told I can call another aspen dental office but I would have to pay a whole new patient Visit again, which my insurance won’t cover because I just had it in August with them and it’s the same company. I am extremely disappointed and not sure what’s the point of having a huge company if it doesn’t help patients at all, but nickels and dimes them. I will be finding a new dentist for me and my family.
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December 2023 by Kimo
Though I think dental and medical care in this country is outrageously expensive. I think that Aspen dental in Lebanon is run really well. I was quoted a price to extract a seriously infected molar but when I arrived for the procedure I was told that a fee was forgotten and it was going to cost me 98 dollars more. I simply told them there's no way I could do that. The manager reviewed my account and waved the 98 dollars. The dental Surgeon was very good at making me feel comfortable and his assistant was really awesome also. Tooth came out pretty quickly. I will definitely be going back there to take care of the rest of my teeth. Mahalo Aspen Dental!
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December 2023 by Sue Weisgerber
I have no problem with the people doing their work. However I have never been able to keep the original appointments I made. The office has called or text me 3 times to change the appointment from the first appointment to this last one. Dentist is not available. It's like Aspen doesn't care for their patients time. Will be finding a new dentist for the future. So disappointing.
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December 2023 by hard wood
I had extraction done . Was good , almost painlessly. I recommend them for get job done . But i felt like i am just a product , money , ? , not a human needed help or can give a honest advice, i understand they're people they need to take care of but i am one of them too . Any way 3 Star for getting job done
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October 2023 by Katrina Scheetz
*****update- thank you so much for the generic response you give everyone star review. I don’t need your trained liars to tell me anything. I know what you told me I needed, and I know what I actually needed. You tried to give me two unneeded expensive treatments when my insurance covered exactly what I needed.Terrible place. I was told I needed two root canals, or even maybe my molars pulled. I go to a different dentist and turns out I only had one cavity. The other tooth was completely fine. They also tried to scam me in getting a “special” cleaning that would cost me 300?! My teeth were cleaned just fine completely covered by my insurance at a different dentist. Aspen gets you in with free X-rays and they try to scam you into work you don’t need done. Do not go here!
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October 2023 by Linda
Never been here.Getting new health plan for 2024 & thought I would look into a new Dental business.The reviews are not good, so I am looking else where.
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October 2023 by Jaclyn Carl Harwi
Would give a ZERO if I could. Had no problem taking our money, but cancelled appointment the night before procedue, don't answer emails, and won't return phone calls to proceed.
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October 2023 by Alexander Long
The office and staff were very nice - but there are two reasons why I am giving this business a two star review.1. As mentioned in other reviews, I only wanted to go in for a cleaning. Instead, they took X-Rays (very quick and efficient) - told me there would not be a cleaning, and I would have to schedule another appointment. Not the worst thing ever, especially because of how close we live to this location. It should be mentioned that two days before my appointment- they called me to change the time because it worked better for the dentist.2. The main reason for this review - I sat and waited for the dentist for 40 minutes before I decided to leave. I have never been to any office that forced their patients to wait more than 20 minutes - let alone 40.Unfortunately I do not have the time to be waiting around for some sort of “dental plan” when all I need is a cleaning. Especially because I have never had a cavity.Those are my grievances. Again, the staff was very nice. I am disheartened that my teeth were not cleaned.
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October 2023 by Carl Clawser
Overall a great experience. I was scheduled for 3 & only seen at 4, that’s my only issue with today’s visit. The treatment plan was thorough, comprehensive and transparent. Explained in full & reasonable as far as price is concerned. Scheduled back in a few weeks to be seen & have work done. Overall very happy with my experience today!
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October 2023 by Momma2Kai
Rude and judgmental. Failed to mention at any point prior to the end of the appointment (multiple phone calls/texts/emails prior to coming in or while checking in at the appointment) about any amount being due. Was told that the plan for my care would be "only $450" and handed me a referral to an orthodontist (Which I said I did not want because I had already seen one in the past). Should have listened to people who said to avoid this office. Only reason I am going back a second time is so my teeth can actually be cleaned (since I already had to pay for that as well). Will be finding somewhere else to go after that.
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October 2023 by isaac cesar Rivera
they were very kind the nurse made the x-rays way more comfortable and the doctor was very kind and so was the supervisor
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August 2023 by Madhav Sharma
By far, this has been a most pleasant experience in a dental office- from the front desk staff, to the dentist and his assistant, everyone has been courteous, professional and knowledgeable. I have a series of upcoming treatments and I am looking forward to a similar experience. The scheduling lady in particular is very accommodative and pleasant in working around your schedule and explaining the insurance and out-of-pocket payment. Today, I had two fillings done and Dr. Hu took time to explain everything prior, during and after the services. Above all, Xioma, the doctor's assistant was so pleasant and kind. She deserves a five-star! I highly recommend this place for anyone looking for a stellar dental service locally.
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August 2023 by J Carrasquillo
Worst ever don’t go here! They give u options to make an appointment online for th office manager to say it’s not there then they make u wait to see if they can get you in drive all the way from hbg for an emergency appointment worst service
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August 2023 by Jodee Bamberger
Stay away from this office !!! Not willing to work with those of us who travel.. I needed to transfer my ex-rays and get my teeth cleaned later. NOPE . Said they couldn't do that !Wasted my time and this office is wasted space .. I talked to the customer service 800 number they were very helpful and gave me some good advice.