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October 2024 by Alec Thompson
Ma’anefer’o was very professional from start to finish and an excellent salesman, helped me get the right mattress in a timely fashion for my son and helped get it in my van. Will come back here when i need to upgrade my bed!
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October 2024 by Abel Canales Zamora
Great service and products
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October 2024 by Pamela McGovern
Very good experience. Stephen wasn’t pushy, gave me the right options for my needs and kept to a budget I needed. Didn’t over sell. Looking forward to getting my new Serta mattresses.
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October 2024 by ethan carter
Great experience with an amazing customer service. All my questions were answered
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October 2024 by Dee Balen
Very great experience here! Steve was very kind, patient, and super helpful helping my significant other and i find a good mattress! Appreciated it a ton~ we don't exactly know too much about different mattress types and which would be a solid/comfortable fit for us. Highly recommend this location!
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October 2024 by Rayko Romero
Excellent service
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October 2024 by Vernon George
Great service by Angelo. He was very knowledgeable and eager to assist with making sure I made a great purchase.
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September 2024 by Timothy Slogik
Steve was great. Knew exactly how to narrow down to the right mattress. My daughter is very happy with her choice and Steve made it easy.
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September 2024 by Owen Youngs
Now, this is in reference to a purchase at this location from 2017, and then another from the Wyomissing location in 2020. Weird how my Mattress Firm reviews keep disappearing. Salesperson was pushy, weird, and awkward just a crap sales experience, and then wound up having to fight for our rebate and drive an hour back to Lancaster for the check once I’d finally worked it out. The salesperson had their whole family at the store, and gave us a dramatic spiel about how using us this rebate would affect his commission and might affect his ability to support his family (right in front of them) and grilled us about how we earn a living. We had to fight for that rebate after discovering that the same mattress was on sale for a lower price at another location, and initially he refused to do anything about it. It was one of the worst sales experiences of my life. When the mattress broke down after just a few years, they put me through the wringer to get it replaced and I got charged nearly what I’d paid for the mattress in the first place. When that second bare purchased at the Wyomissing location broke down, we ended up paying significantly MORE than the original price of the mattress to get it replaced. Terrible joke of a company, I’m perplexed as to how they keep their Google rating but considering my previous reviews got deleted, well…
EDIT This was the first time I’ve been contacted directly by management regarding a Google review, which was kinda off-putting. I also got the idea from the phone call that the manager was more so just trying to argue the details as to what occurred and make it clear that it happened prior to his managing the store— there wasn’t any attempt to smooth anything over or rectify any past issues, it just seemed self-serving honestly. Considering I am 2 for 2 in having memorably, significantly bad experiences with Mattress Firm, and their entire management’s culture of evading accountability toward us as customers, I just can not reckon with their rating on Google. I use this to determine what businesses to engage with, and thus what appears as manipulation of data and low key intimidation in response to negative reviews, it strikes me as highly dishonest.
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September 2024 by Rose
Anthony greeted me and made me feel welcomed. He was very professional and understood my needs. I was able to purchase the perfect rv mattress at a competitive price which made me very happy. I would recommend this company based on my experience.
I haven't had much time with mattress for a review but the fit is perfect.
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September 2024 by Ian and Alyssa Casper
Steve was very kind and helped us pick out the best mattress for us! He did not make us feel at all pressured, and offered options within our price range without trying to upsell us. Thank you, Steve! We appreciate you.
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September 2024 by Kurt Van Gilder
Steve was great. He listened to what we wanted and showed multiple types. He then gave us the pluses of each type of mattress. We hadn’t intended to make a purchase today, but with his guidance, we took the plunge. Highly recommend both this store and Steve.
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September 2024 by Stephanie Marie
We had a great experience. Steve was super knowledgeable and nice, he answered all of our questions and concerns. He made the process super easy for us. Steve provided us the best customer service experience, I would highly recommend anyone looking to purchase a new mattress to come here!
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September 2024 by Justin Lindberg
The staff was friendly and knowledgeable. They took the time to explain the benefits of the mattresses we were interested in…10 out of 10…Would Recommend!
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September 2024 by Carmen Carmen
Great customer service, extremely patient and willing to answer questions.
