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“I've worked with a lotta post offices in the SE PA area. This is the best I've had experience with, bar none. The employees are friendly and knowledgeable, and easy to work with. They understand my needs as a decent sized customer and make my life easy. I really couldn't ask for more. My total incoming/outgoing volume is around 600 packages a year for perspective. So not a ton but enough for it to be a real pain if they weren't so great.”
“The other post offices in NCC should have to emulate Hockessin post office employees. It is such a pleasant yet rare occurrence that you are treated as a human being when visiting a federal or state facility. Why do I expect to be treated like less of a person or why do we allow them to get away with mistreating the public and a consumer. If your job makes you so miserable you harm another by your actions you should find another job and replace the miserable with clones of Hockessin employees. You have a forever customer in me. Thank you for your diligence in representing the federal government in a positive and pleasant manner. You have restored my faith in humanity!”
“I understand that this is a very busy post office. Yes, I stood in line for a while, once it was my turn, Charles provided me with great customer service to help resolve my issues.”
“I love this post office! Not only is it convenient because it’s in the center of town, the employees here are really nice. It’s so great to have an old-fashioned neighborhood post office!”
“As a small business owner, I go to the Elkton Post office several times a week to mail packages. The employees there are always so helpful and kind! The lines are always short so I never have to wait. I used to go to Newark, Delaware Post Office and what a difference excellent customer service makes in Elkton. I will never go back to Newark.”
“Other than having to bring cash as backup due to spotty wifi, I really love this location. Parking is convenient, and although they have high volume, there is never a line. They have regular, dedicated employees who really know their jobs, are friendly, and keep things moving quickly yet respectfully. Regarding delivery, on a few occasions I needed special help with packages, and the response was overwhelmingly positive.”
“I spoke with the delivery supervisor, Augustina, today to track down a package and get it moving to its destination. She was persistent in tracking it down, explained the reason for the issue/delay, and seemed committed to getting it moving. She mentioned that my postal carrier out of that office found the error and took the initiative to resolve it. I am so appreciative.”
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“I will have my first one on one transaction tomorrow morning and I don't predict any problems whatsoever. I've used their mail slots on several occasions with no problem from other customers or anyone for that matter.”