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July 2024 by Arrow Zinger
Best Verizon around!
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May 2024 by Miranda Reynolds
Horrible customer service. I’ve been in store and on the phone numerous times on the last 5 months for billing issues. Past months have been telling me it’s fixed or we are working on it, now today I go into store after two hours on the phone with customer service and they pretty much laugh in my face and told me that they could do nothing for me. They hire people that literally care about nothing except making money for themselves. Coming from someone that works with the public everyday I would never treat anyone the way they treat someone. Verizon needs to do better with hiring or actually helping their loyal customers out or they will be the next phone compost under.
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April 2024 by albert funk
It’s sad that Verizon only hires college graduates who have no brains at all. They lie to customers to make a sell. I was told I could save money by adding Netflix and max to my Verizon account when in the end I am paying more money. They lied about me getting a 150 credit on new Apple Watch plus a additional trade credit of 180 and they only gave me 30 bucks for a Apple Watch 6 and told me after everything was done that they can’t stack promotions. Would never use Verizon store again. It’s a shame years ago I could not get a job for them since I did not have a college degree but the people working there are idiots
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March 2024 by Fawn Luther
People are nice but the company as a whole is scummy. The bill changes every month this month was 600 when we were told it would be 180 a month. If I could give 0 star review I would . Best part of it all is the company pretty much laughs and say yeah too bad we don't care.
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February 2024 by Misfit Motors
I don't even have words just avoid if possible
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January 2024 by Ryan Painter
Two relatives on my account visited this location to upgrade their phones and were very clear to the salesperson that they did not want to purchase the monthly Verizon device protection plan. We then look at our account and find that the protection plan was added for both of their lines anyway. I suspect that salespeople receive compensation or have a quota for device protection plan signups, so I am not confident that this was a mistake. Extremely disappointed at the dishonesty shown by employees at this location.
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December 2023 by L K
My Samsung phone did an update 2 days ago. My phone has been slow so I went into the store to see if there was something they could do. The salesperson told me to go find myself a technician that there was nothing they could do. Absolutely horrible customer service. Why do they think that that is acceptable?
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November 2023 by Carl Vulcan
Very helpful to have my wife’s phone and tablet setup properly.
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November 2023 by Cliff Brown
Its verizon
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October 2023 by Jules Mackenzie Hughes
The guys are really wanted to help me. But the one guy real who was trying to transfer my data told me to leave and come back in twenty minutes and found out that it wasn't even transferring data and had to sit there while another guy did it
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October 2023 by Deborah Yednak
Not a good experience. Sales person not aware of how to make a sale. Offered product that they didn't even have in-store then made no effort to do a work around. More concerned with wiping his tablet every few minutes rather than talk to customer. Would not go back to that store.FOLLOW UP: THE Pleasant Hills store was EXCELLENT> Bill and also the store manager and product rep were all excellent. I told Bill what I wanted and just like that....he made it happen. These guys are great! Highly recommend the Pleasant Hills store.
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August 2023 by Ashi Akuma
Sold us phone plans knowing where I live and work. I find out after there's no data at my work because Verizon lacks towers. No data halfway home as well. When I bring to their attention the manager says, "right there's no reception there." SO WHY SELL ME A PLAN?!?!I've been jumping through hoops since, no progress getting them to let me go since the refuse to provide me service. They sold me a bathroom with no toilet. A happy meal with no food. "The network is what it is." The manager told me.
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August 2023 by Patricia Bisko
Very helpful ployees!!!
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August 2023 by Maria Egenlauf
The Manger is great there
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August 2023 by Aedyn91
It's about what you would expect.
