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September 2024 by John Daniecki
Have rented here several times. Never the same staff but always super in their customer attitude and service. IF the INSIDE windows were very clean on pickup (something almost no on in the world does well since covid...streaky, dirty, not looked at???) it'd be near perfection!
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August 2024 by Quality Movement
CHIME CREDIT CARD IS NOT ACCEPTED. THEY WILL TAKE YOUR MONEY AND THEN TELL YOU LATER THAT YOU CANT USE THAT CARD .Worst experience with a car rental. now I have to wait 7-10 days to receive my refund.
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August 2024 by Steve Knoche
Helped me when I needed it
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May 2024 by J1M SP1N
I love this location. I rent with them often and they always pick up my call on the first ring.
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May 2024 by Ronak Patel
I call lot of time no one answer
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March 2024 by Jen R
I had a positive experience with John (and I believe Patrick, if I'm correctly recalling his name). Yes, it's hard to contact them over the phone. Once you do though, or get help in person, they are exceptional.I rented a Tesla Model 3. I am a Tesla owner, so I'm familiar with the ecosystem. I have a Model Y Performance and wanted to try a M3 in the winter. The cars are a bit worn, but people abuse cars. Thanks, all!!
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March 2024 by joshua snyder
incredibly painful car rental experience.vehicle left us stranded and could not reach anyone for help for hours. then was overcharged to make it worse!!!!!such a nightmare
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March 2024 by Chenna Anizoba
literally the worst rental place ever
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February 2024 by kauai hale
They have the best customer service!
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January 2024 by Ashley Oros
I rented a car on Monday evening (12/4/23) . I tried to call the following day (Tuesday) sever times after work at 5pm, but there was no answer. I am very disappointed in my rental. I don't feel that it is at all reliable or safe.When I picked it up, it was all scratched up and dented, so I had to take a ton of pictures and video before driving it off the lot. That should have been my warning to ask for a different car, but I decided to trust Hertz, and I was wrong to trust them. I know they were low on inventory and had several angry customers fighting over cars in the lobby, so I just took what they gave me.Everything wrong with the car:- There are 2 engine lights on, one for battery, one for oil. (When you turn the key, but don't press the brake to turn it on, you will see them.)- Every few minutes there are engine smells (like burning oil?), and it is very strong after you turn it off.- It pulls to the left really hard while driving on the highway, and the wheels feel very bumpy above 50 miles an hour (probably bent?)- There is a crack in the windshield that appears to be growing. (I took OVER 50 pictures of Dents/scratches when I picked it up, but didn't notice this until this morning).- The windshield wipers leave smudges so bad that you can't see.If I only had to have the car for a day or two, I'd ignore it, but I need a reliable car for the next few weeks, and I don't trust this one at all. I'm just incredibly disappointed right now.UPDATE: I couldn't get ahold on the phone, but I did just drive there and exchange the car a day later (there was only 2 cars in the whole lot!) This new one is still not in great condition, but it is better than the previous one. Not bad enough to exchange again. If you see an engine light on with the car off, that DOES mean you need to check things out! (The employee tried to tell me it meant nothing). Also, he gave me a car only half full of gas, but the email exchange confirmation said it was full. Luckily the Key said 4/8 on gas. So I had to take a video on sight before driving off the car of the lot for evidence incase they try to charge me, and I returned the bad rental with a full tank...2nd UPDATE (after return): My car repair was delayed, so I had to extend the rental agreement. It was easy to do using the online forum. However, they would only let me return on Jan. 1st, and not any other days past. (maybe all booked up?) There was no one there when I returned the car/ they were closed, so I took several videos and photos of the car, including dropping the key in the box. Today a charge showed up on my bank account, and I assume it is for gas... even if I returned the car with more gas that what I was given. I tried calling several times and had no luck. They DO NOT answer the phones at this location. (though the mini golf in the office would make you think they'd have time to answer...) Guess I'll have to drive the 45 minutes to Harrisburg to dispute it since they NEVER ANSWER, or dispute it with my bank. Will not be using this Hertz location again in the future.
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December 2023 by Stewart Ireland
Website directions steer you to an old location. Not far from the new location but a pain to enter and exit either location parking lot.
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December 2023 by Justin Bartram
It almost impossible to get ahold of anyone in this office. They need more people there .
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December 2023 by Ashley Barrett
The location does not answer their phone. I have called several times a day, at different times of the day, for the last 2 weeks and no one has picked up the phone. Two. Weeks. No answer.The corporate office was calling and threatening to send me to repossession even though I renewed my week through the paxton st location the week prior. Don't bother.
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November 2023 by Sagar Gurung
Customer service is very bad??
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October 2023 by Nick Mihavetz
The lady that answered phone should be fired and no longer be in the customer service field! Absolutely shockingly rude on the phone! This location is horrible please save your time and go somewhere else ! Wasted our time before our vacation…
