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February 2024 by Deanna Tomlinson
Matthew was awesome!
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January 2024 by Rose Martino
Everyone is so helpful and nice. We get everything from this store. Matthew is great. He will hook you up.
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January 2024 by FS Worldfamous
Staff was AWESOME! They helped me unlock my phone and was not easy! But! They pushed through and got it done.. They all should be recognized for great customer service and respect!
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January 2024 by Michael Solorzano
Love this store great experience
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December 2023 by Tessie Williams
Matt at the Westmoreland mall was very knowledgeable and kind.
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December 2023 by Gretchen Ament
The staff was very friendly and helpful
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December 2023 by Jackie Johnson
T-MOBILE at the Westmoreland Mall has the absolute worst customer service. 3 trips to fix an issue with a brand new phone. Had to be sent to Best Buy to unlock the new iphone then back to the mall to have the whole process done again. I've worked retail and would never sell anyone a phone who has never had an iphone (my dad still uses a flip phone) without spending atleast 5 minutes showing them how to use it. Not to mention repeating the same sentence to me over and over again as way to justify this whole situation is not going to fly with me. They took advantage of my parents trying to make a sale and then gave them the run around for 2 days. When the sales girl walked over with the nastiest attitude blaming my Mother for something I lost it today. Taking advantage of the elderly is never ok. (Sorry Mom)
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December 2023 by Dalton Nutter
Jordan was great and very personable. He got us a great deal on 4 brand new phones.
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November 2023 by Al Schmucker
Matthew did a fantastic job today! I hate getting a new phone but he made the experience fun. He seems to know what he’s doing. We will keep coming back! Thanks again!
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November 2023 by Roberto Nunez
Finally got a new phone after dealing with a broken one FOREVER. Matthew took care of everything! Regardless of what that other reviewer said, he’s awesome.
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October 2023 by Toni Herroscheck
I had the experience today with working with Jordan and I want to give him the highest star that you have...he is very customer service friendly and very knowledgeable and knows what he is doing as a t mobile expert..I would go to him every time I am at the store. .he is a keeper for T-Mobile..
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October 2023 by Kierisa Zerfoss
Horrible, rude, and unhelpful customer service. Matthew was extremely unprofessional. Came into the store because recently switched from Verizon to sprint. Submitted the rebate and never got anything in the mail. Came in and was told it wasn’t there and there was nothing they can do since it’s been over 30 days. Was specifically told on the phone before that it would be taken care of because T-Mobile doesn’t switch from Verizon and the plan I’m on were loyal customers. Getting a lot of misinformation here and now am screwed with Verizon hounding me for payments. Meanwhile, he could see posts coming in on my phone and was making unprofessional comments regarding politics. Was just seeking for help and was told “I don’t know what you want me to say.” So I just left. Very unprofessional and offered no solutions.
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October 2023 by Bonnie Sacks
Tina was absolutely phenomenal!! She worked with us for hours until she was able to solve all of our problems (caused by a competitor). She went out of her way; above and beyond! Best customer service I have ever received. She was patient, kind, and explained everything so that I was able to understand. 5 stars doesn’t do justice for how great she was! Tina deserves a raise!
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October 2023 by Jeffrey Anthony
Staff here took care of problems I had both at another store and dealing with the online support staff.Friendly, informative, and experienced. I'll be heading to this location for any needs from now on.
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September 2023 by Rianna Elatrache
Jordan at T-Mobile in Greensburg at Westmoreland mall was extremely helpful and accommodating!
