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September 2024 by Vicky Krug
Caroline, the assistant branch manager, is spectacular. She guided me through every step of the personal loan process, has the patience of a saint, and communicated everything clearly, thoroughly and without judgment.
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April 2024 by Josh
The teller lady talking shit about other employees in front of customers the other day. Very unprofessional. I miss the staff they had when I started coming in last year. They were so awesome. A couple months ago I was in and waited for someone at a desk and this grumpy looking lady walked by completely ignoring the people waiting. I asked who she was and the girl rolled her eyes and told me she was the regional manager. No wonder why they have such high turn over. ?
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April 2023 by Stump Grinding Pro
We bank here also. Tellers are very friendly and not much wait as other banks down the road.
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February 2023 by Warren L.
Dollar Bank bought Standard Bank and is not interested in keeping any customers happy, their response is if you don't like our service move to another bank.
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September 2022 by Bev Myers
Up until today I have never had a problem with the bank at Greengate. However today I drove through the drive-thru and one of the tellers motioned for me to come inside. The drive-thru is supposed to be open till 8:00 p.m. and I was there at 4:00 p.m. if I had wanted to come inside I would have done so instead of driving through the drive-thru. Very disappointed! I went to a different Dollar Bank that was friendlier.
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April 2022 by Matthew U.
Finally, a vehicular banking win! After not being able to make a deposit so far on my way home I gave it one more shot before I got home. Dollar Bank is not a disappointment to me in any manner, each time I stop at a branch I can do my business and be on my way. I pulled in here, pulled right up to the ATM, and deposited my check. Nothing more needs to be said. Dollar Bank always pulls through for me. Fun fact about this location, it is basically the only remaining piece of the old Greengate Mall. It is the only piece of the mall that is still standing. When they cleared the way for Greengate Center it was left intact. It's like holding onto the past. If you want to picture what the mall was like, just look at this building.
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May 2021 by Sarah Wederquist
No help nor notifications in regard to a credit card and poor customer service
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June 2020 by Amanda R
Always pleasant and helpful! ❤️
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January 2020 by Benjamin Stewart
The people who work here are incredibly nice and tolerant (or at least capable of pretending to be tolerant enough) when you're still new or ask questions most people already know the answer to.
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June 2019 by Amanda Reft
Always pleasant and helpful! â¤ï¸
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September 2017 by Laura Weaver
Have had a few banks but never one like this, they truly care about their customers on a personal level and go above and beyond to help and take care of you and your financial needs!
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July 2017 by jean mcfarland
Always a pleasant experience.....
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September 2016 by Carol Lovelace
I just opened an account there, but when I opened the account they told me that I owed them $39.00 and change from an overdrawn savings account in 1998. Almost 20 years ago. Of course I can't prove it, but I know 150% that I did not have a savings account in1998. I never received any thing in the mail and my credit report never reflected any money owed to a bank I would love to contest this but of course I have no proof. Needless to say I will be watching this bank very carefully. First sign of anything amiss I will contact the proper people.
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September 2016 by Lisa Dawson
Excellent bank. The strongest bank in the Pittsburgh market by a landslide; having no shareholders to get rich off of bank profits, which, in turn enables them to reinvest this money back into the bank benefiting their customers, by offering better rates in both loans and deposits. The oldest bank in the Pittsburgh market, proving that their board makes fiscally sound decisions, thereby enabling the bank to remain independent. PERIOD.
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June 2016 by Tara T
I've had an account with this bank since I was a kid. They have always been great, answering my questions and helping me throughout the years in terms of new savings accounts, etc. I've never had an overdraft fee, and I've gotten my account down to $20 at one point while I waited anxiously for my school loans to come in. he only issue I've ever had was during travel, and not more so with the main headquarters rather than this branch. I called prior to traveling to have a note placed in my account that I would be in another country and that charges in that country were not fraudulent. I was told the note was in place and that I was good to go. But the first time I used the card it was denied due to 'fraudulent activity'. I've since found that calling twice, once earlier in the month and once right before tends to ensure the note is in place. It's a pain to have to do it twice, but it's better than not having a card to use.
